The policy is copied below, along with KCL commentary. To print the official policy, print directly from Safeway.com.

Manufacturer and Store Coupons:

1. We will redeem coupons only for the specific items included in our customer’s purchase transaction. The redemption value will be as stated on the coupon, unless that value yields a final price for such item less than zero; if application of the redemption value yields a price less than zero, the coupon will be redeemed only for the amount that yields a zero price (our customer cannot net a cash credit or payout from a coupon purchase).

This tells us two good things:  First, Safeway will accept coupons, even those for a “free” product.  Second, if the coupon exceeds the value of the item, the coupon will be adjusted down to the value of the item.

2. Paper coupons must be presented at the time of the purchase transaction. We will accept only coupons issued by Safeway or the manufacturer of the relevant product. We will not accept photocopies of coupons.
3. Coupons are subject to advertised offer limitations and all other limitations and restrictions on the applicable coupon or product.
4. Coupons may not be applied against any free item received in any offer.

Oscar Mayer Hot Dogs $4.99
Store Promo: Buy One Oscar Mayer Hot Dog, Get One Free
Use ONE $1.00/1 coupon (this is saying we can’t use two)
Final Price: $3.99 for two packages of hot dogs

5. Coupons have no cash value.
6. Safeway will not accept manufacturer coupons (including, but not limited to, coupons issued through a Catalina or other in-store coupon dispenser) that display another retailer’s logo or name unless such coupon is for a specific item with the same product identifiers as the product included in our customer’s purchase transaction.

This means we can’t use other stores’ Catalina checkout-coupons (such as Walgreens Register Rewards).  We CAN continue to use manufacturer coupons for a specific product that have a store logo (such as those printed from Target.com).

7. We will not accept coupons unless they have an expiration date.
8. We will not accept coupons that, in the determination of Safeway personnel, appear distorted or blurry or are altered in any way.
9. Sales taxes will be applied in accordance with the law of the applicable state, regardless of any coupon or other discount that may apply to the purchase transaction.
10. All applicable bottle and packaging deposits on the purchased and free items must be paid by the customer.
11. Safeway reserves the right to refuse any coupons at its discretion.
12. Purchase reward thresholds (if any) will be calculated based upon customer’s final price (after deducting Club Card savings and all other discounts and savings) before deductions for any manufacturer coupons. As an example (and not as an offer), if a $10 minimum purchase is required for a customer reward, a customer’s order at full retail would be $12, a Club Card discount of $1.75 applies, and a manufacturer’s coupon of $1 applies, the customer would be given credit for a $10.25 purchase, and would be eligible for the reward (assuming compliance with all other requirements) even though the customer’s cash payment would be only $9.25. The manufacturer’s coupon would not be deducted from the total for purposes of determining reward eligibility. Purchase reward thresholds (if any) will be calculated based upon customer’s final price (after deducting Club Card savings, and all other discounts)

This is just saying that minimum purchase requirements are to be calculated AFTER club card savings but BEFORE manufacturer coupons.  This is a good thing!

13. References to a threshold purchase requirement will exclude purchases of: Beer, Wine, Spirits, Tobacco Products, Fuel, All Fluid Items in the Refrigerated Dairy Section (including Fluid Dairy and Dairy Substitutes), Prescription Items and Co-payments, Bus/Commuter Passes, Fishing/Hunting Licenses and Tags, Postage Stamps, Money Orders, Money Transfers, Ski Tickets, Amusement Park Tickets, Event Tickets, Lottery Tickets, Phone Cards, Gift Cards, and Gift Certificates; also excluded are: Bottle Deposits, Redemption Values, and Sales Taxes.

Internet Printed Coupons:

14. We gladly accept internet printed coupons. The same manufacturer and store coupon rules above apply to all internet printed coupons.
15. Internet printed coupons must be capable of scanning at checkout.
16. Internet printed coupons must have serial numbers and must follow an industry-standard format.
17. Manufacturer internet printed coupons must clearly indicate that they are a manufacturer coupon and must have a valid manufacturer address on the printed coupon.
18. We will not accept “free product” internet printed manufacturer coupons.

Load to Card Club Coupons:

19. Internet and digital coupons that have been electronically loaded to a Safeway Club Card are automatically redeemed at the time of purchase after the club card number has been entered. All other coupon policies above apply to electronic coupons that are loaded to a club card.

Doubling of Coupons:

20. Check with your local store regarding ‘double coupon’ advertised promotions where customers will receive double the coupon face value off the regular or club card price up to the advertised limit. Not all locations offer double coupon promotions. Limitations and restrictions for double coupon promotions may change at any time. Changes will be posted in store only.

Coupon Stacking:

21. Safeway does not allow a customer to redeem two or more manufacturer coupons against the same item in a single transaction.
22. Coupon stacking policies for manufacturer coupons apply to paper and electronic coupons that have been loaded to a club card.
23. If a customer presents two coupons for the same item in a single transaction, Safeway will give the highest discount for that item, subject to the terms of the applicable offer and/or coupon.

This all means that we cannot stack an eCoupon with a paper coupon.  If we do so inadvertently, the coupon with the greater discount will be applied toward our savings.

Rainchecks:

24. Rainchecks expire ninety (90) days from the date issued and will not be accepted at any Safeway store after that time.
25. We reserve the right to limit Raincheck quantities based on product availability and advertised limits.
26. Rainchecks can be issued for up to six (6) items unless otherwise stated in the applicable advertisement.
27. Rainchecks can be issued for all items, excluding Beer, Wine, Spirits, Tobacco Products, Fuel, All Fluid Items in the Refrigerated Dairy Section (including Fluid Dairy and Dairy Substitutes), which exclusions may vary from state to state.
28. Rainchecks can be offered for store super coupon items unless otherwise specified on the coupon. Rainchecks will not be provided for items advertised as “clearance,” “while supplies last,” limited quantities,” or other designation indicating a limited supply.
We may change these rules at any time. All coupon redemption terms are subject to the terms of the rules in effect at time of redemption. Rule changes may become effective without advance notice or advertisement. The current rules will be posted at the customer service area in each store. You are also advised to periodically check our website for any changes to these rules.

Leave a Reply

21 thoughts on “Safeway Coupon Policy”

  1. Monica A Ramos says:

    Can you use a coupon Just for U plus a manufactures coupon? in one transaction?

  2. Kari says:

    I called Safeway’s customer service 800 number after trying to buy 4 Nutella and using 4 $1 off coupons. I was told by the cashier the limit was 3 coupons. I called the customer service later and they said that based on #11 of the coupon policy, Vons has the right to refuse coupons. The rep said that this could be a district policy. He even mentioned the Extreme Couponing show being an issue! He was kind enough to call the store manager to find out what is their policy and he called me back and said the store manager confirmed that their district policy limits the number of coupons per transaction.

    I actually went back to the store the next day as their was a mistake on my reciept and the same cashier said that there actually a more indepth policy from the district. Only 2 coupons per like items in a transaction, and something about 1 BOGO, etc. She was rattling off so many limitations, that there was no way to keep track.

    This is poor policy on Vons part as they are losing the sale in the end. I plan on nicely addressing this further either with the district manager or maybe the CEO in a letter. Been shopping at Vons for over 20 years…so sad

    By the way, I am in the Los Angeles area where this happened.

  3. denise says:

    I went to Vons today to do the scrubbing bubbles catilina. I found in my store the summer saving booklet. I used the three scrubbing bubbles coupon inside there. The cashier said I couldnt use three coupons only two! I saw the comment Susan said above. Are other people having problems. Is this right? This was the Garden Grove, Calif. store.

    • Jenny says:

      My store won’t take more than two of the same coupons for the same items either. I live in San Diego, CA. So if I have four bottles of juice and 4 manufacturer’s coups I can only use two of the coups. Lame. It makes it hard to stockpile, have gone back to the store the next day or later that day to buy more but takes time.

  4. Christina says:

    I went to Safeway a few minutes ago and the manager told me that I can’t use my coupons because they are worth more then 50% of the value. Which would make mt purchase free and that their policy states that. I can’t find that on their policies so how do I go about arguing that?

  5. Shital says:

    From what I gather in this website – at Target, Rite Aid (i.e. in-ad or VV), etc, the mfr coupons with the store logo are considered store coupons and can be stacked with mfr coupons from the Sunday paper. How about Safeway? Are the register CAT mfr coupons considered store coupons so that I can stack them with another mfr coupon at Safeway? Does anyone know? I am new at this and it is all confusing. Thanks.

    • Mrs Fields says:

      If in the coupon says manufacture coupon, even if it has the safeway logo, they take it as a mfc coupon not as a store coupon. This happend to me. I live in California.

  6. Susan says:

    I had a horrible experience at my Redlands, CA Vons today! I’ve couponed there before with no problem. Then, today, they told me that they’re no longer taking more than 2 of any particular coupon per transaction. This means that for the 4 boxes of Ritz and 4 boxes of Saltines I got with STICKY COUPONS ON THEM that they would only let me use two of those coupons???!!! These were printed from the manufacturer (not internet) and were for $1 off 1.
    It’s only $8 but seriously, it’s $8!!!

    I will be driving to another local Vons (further away) next week to see if this is a trend with them. And this time I will come armed with the official coupon policy. But the impression that the manager gave me was that it was a local store policy, not a corporate one. Anyone have any suggestions with dealing with local store policies such as this?

    • Susan says:

      Had a long email conversation with corporate. Here’s what they finally said (to confirm that I cannot use more than 2 coupons of the same type):
      The information can be found under “Coupon Stacking” which is as followed:

      Coupon Stacking:
      23. Safeway does not allow a customer to redeem two or more manufacturer coupons against the same item in a single transaction.
      PLEASE NOTE: This is referring to paper manufacturer item coupons only. We do not accept multiple manufacturer paper coupons for the same item. However, we will accept 1 electronic coupon and 1 manufacturer paper coupon for the same item. The exception to this rule belongs to our Hawaii stores. In Hawaii, if a customer presents 1 manufacturer paper coupon and 1 electronic coupon for the same item, only the first coupon (paper or electronic) that the customer presents to the cashier will be accepted.
      24. Coupon stacking policies for manufacturer coupons apply to paper and electronic coupons that have been loaded to a club card.
      PLEASE NOTE: We will accept 1 electronic coupon and 1 manufacturer paper coupon for the same item. The exception to this rule belongs to our Hawaii stores. In Hawaii, if a customer presents 1 manufacturer paper coupon and 1 electronic coupon for the same item, only the first coupon (paper or electronic) that the customer presents to the cashier will be accepted.
      25. If a customer presents two coupons for the same item in a single transaction, Safeway will only accept the first coupon to be applied in the system.
      PLEASE NOTE: This rule is for Hawaii only. We will accept 1 electronic coupon and 1 manufacturer paper coupon for the same item. The exception belongs to our Hawaii stores. In Hawaii, if a customer presents 1 manufacturer paper coupon and 1 electronic coupon for the same item, only the first coupon (paper or electronic) that the customer presents to the cashier will be accepted.

      • Susan says:

        So even after re-reading this, it still reads to me like this: That I can’t use two coupons for the same item unless they’re one store and one manufacturer. Which is fine. NOT that I can’t use 4 of the same coupon on 4 of the same items???

        Anyone else having this problem or concerns with this?

      • Susan says:

        So I called corporate. They say that when the policy refers to “same item” it means the PRODUCT (so 4 boxes of Ritz would be ONE item).

        This has HORRIBLE ramifications for couponing, IMO. I will not be shopping at Vons in the future – it simply isn’t worth my efforts if all I can’t combine coupons with sales and catalinas for more than two of the same item. Too bad, they had some good sales.

  7. Maria T. says:

    I just had the worst experience at the Alameda CA Southshore store. I was informed after my entire cart of groceries was scanned and bagged and my “real” manufacturer’s coupons were scanned and dropped in the drop box that they do not take internet printable coupons at all. The cashier went and spoke to the asst. manager (only manager on duty) and she said no internet printables. I had the cashier suspend the sale and waited to talk to the asst. manager.

    After discussing things with her and getting no real answers I asked her to cancel the entire grocery order and had her get my “real” coupons back from the drop box. I know there is a problem with coupon fraud, however I welcome them to go over my internet printables with a fine tooth comb since I am not one of the people perpetrating fraud. I am sick of being treated like a criminal for trying to be a smart consumer and save money by shopping the sales and using coupons from legitimate sources.

    Until I can speak with corporate and/or he actual store manager I will be taking my business elsewhere.

  8. Nichole says:

    I just had the worst experience at Von’s. I showed up with a huge stack of freshly printed coupons (from this wonderful site!) and the cashier looked at me like I was dirt. She told me that most of the printables do not work. She was right, they didn’t! Did it have something to do with her lack of trying to properly scan them? Yes, I think so! Anyway, she rudely informed me of the “new coupon rules”. She and a supervisor told me that they will only accept one internet coupon per item. Example, I had 4 Arm and Hammer detergent coupons and 4 Arm and Hammer detergents. They would only take one coupon. They told me that Von’s is cracking down on coupons and will be enforcing the rules. I was also accused of coupon fraud by this woman. I still saved 76%, but think they need to clearly state their policy. Next stop, Vons.com to see if they updated there.

    • Nichole says:

      Just checked the site and it states,” 16. We gladly accept internet printed coupons. The same manufacturer and store coupon rules above apply to all internet printed coupons.” I do not see any new rules!

  9. Amy says:

    Can an eCoupon be used with a manufacturer’s coupon for the same item? I tried this at my Safeway and was scolded by the cashier. She told me that eCoupons are considered manufacturer coupons and I could only use one or the other.

  10. Crystal says:

    I know there is a Safeway rule stating, We will not accept “free product” internet printed manufacturer coupons.

    I went to Safeway today with BOGO coupons and was told about the “free product” internet manufacturer coupons, and was told that it included BOGOs. The checkout lady allowed the coupons, but mentioned it like they were going to start enforcing it.

    Has anybody heard anything on this?

  11. Voahangy says:

    I left a comment on the Facebook page- they just changed the policy & this is what they replied: “We apologize for the confusion this has caused. Our coupon policy has been clarified and updated on our official web site: we will only accept competitor Catalina coupons for a specific item. This means that we will not be accepting any competitors’ Catalina coupons that are for a dollar amount off of a future shopping trip, such as Walgreens Register Rewards. We are sorry for the inconvenience.”

  12. Lisa Smith says:

    Safeway’s rules are not silly by any means. They accept only ligitament printable coupons. If they do not scan, don’t go to another checker or come back to try again – they will not accept them! If a printable coupon is for a free item, it is counterfeit and will not be accepted Safeway or anywhere for that matter.

    As for Jeanette’s comment – if the coupon says “do not double or triple”, they cannot take more than 1 per transaction. This is just a general practice that any stores use.

    • Morgan says:

      Not all “free” product coupons are counterfiet. I’m sure there are lots of them, but I have had plenty of free coupons that were 100% legit, printed from the manf.!

  13. Jeannette says:

    Why is my safeway (Northwest) saying that I can only use 1 printable coupon per transacation? Are they misundering the language of per purchase? Will it help to bring in the printed coupon policy off their website? I told them that is not what the corporate website.

  14. Ingrid says:

    Someone please inform me where I can find Safeway’s coupon policy on just regular cut out Sunday paper coupons/manufacturer’s coupons.. and.. I never get to see in any policy of HOW MANY ITEMS DO THEY ALLOW PER PRODUCT etc..sorry guys..I’m a newbie and trying to do my homework..