Beginning on September 2, members of Rite Aid’s Wellness+ program will have their +Up Rewards automatically loaded to their Wellness+ card. They are calling this the Load2Card feature. Before you have a nervous breakdown (I know, I don’t like change either!), read the following details. Keep in mind that you must have a Wellness+ account to participate in the +Up Reward program.

  • Rite Aid’s +Up Rewards will still be earned the same way. When you make a qualifying purchase, you will earn a +Up Reward for a specified dollar amount. The +Up Reward will then be used like cash on a future purchase.
  • You CAN elect to continue to have your +Up Rewards printed at the bottom of your receipt, as they have in the past, if you prefer having the piece of paper to having the reward loaded to your card.
  • A +Up Reward can be redeemed starting at 6:00 a.m. on the day after it was earned. It will expire 14 days after it was issued.
  • You can text “REWARD” to “RATEXT” on your mobile phone, and Rite Aid will send you a text each week. This text will tell you the number and value of the +Up Rewards you still have available on your card.
  • You can also manage your +Up Rewards online by signing in to your Online Wellness+ Account.
  • According to Rite Aid’s press release regarding these changes, the Load2Card feature for +Up Rewards was successfully piloted in four cities for seven months.

If you are new to shopping at Rite Aid, learn all about the +Up Reward program by clicking on the “101″ tab at the top of the Rite Aid page.

Leave a Reply

93 thoughts on “Changes to Rite Aid’s +Up Reward Program”

  1. Anonymous says:

    Do you have to spend exactly $30 to get 10 plus up rewards?

  2. 100%Annoyed says:

    You think it is annoying to have to wait until the next day to use an up coupon? Try waiting in line behind someone who is buying 4 tubes of toothpaste for $2.99 and getting a $2.00 +up coupon and wants to use them that day, so they do 4 separate transactions. Add to that, waiting for them to enter their phone number, swipe their debit card, pin number, and whether they want cash back each time.

    • Anonymous says:

      This new policy will help with that! It can be frustrating to be stuck in a long line when there are multiple transactions.

    • Anonymous says:

      When I do multiple transactions I always try to keep an eye on the line behind me. If I notice a line forming, I finish the transaction I am on, and then step aside and let others go (usually not more than 2-3 waiting). Then continue my transactions. I have noticed everyone (cashier, other customers and even myself) is less frustrated when I do this. I try never to be in a hurry when I am couponing. I am sorry for you inconveniences. Not everyone is inconsiderate.

  3. Valimom says:

    Yesterday, I went online to Rite Aid and did a “live chat”. It took about 5 minutes to opt out. Super easy and convenient (I hate waiting on the phone). Just need your Wellness Card #, Address and birth date. I’m not in a test market so it seems you can opt out even before Sept. 2nd and be ready to go once the new policy goes into effect.

  4. Gigi_gg says:

    My Rite Aids around here must be a test market because this is the only way it’s been working for me. And, let me tell you, it has been so very, very, very frustrating. Our Rite Aids say you HAVE to give them your card first. Then, if your total is too low, they won’t take the coupons. A lady here last week told me how to go online and make some rewards active and some not, but that is still hit and miss because you might change your mind, based on stock levels, as to what you’re buying and then you still don’t have it right. I did not know that I can opt-out and get printed ones I can use. So, I’m headed over to the web site right now to do that! :-)

    • Anonymous says:

      You can also do it at check-out! The cashier just has to click where it says +Up Rewards, and they will be given the option for printed +Up Rewards!

  5. sweetcaninebakery says:

    booooooo! so if a reward can not be used until 6am the next day now it stops you from using them from the prior transaction for the next transaction. Not cool Rite Aid! This might make me stop going there :/ I cant get there that often and having to wait to use them is not cool

    • Anonymous says:

      You should consider rolling your +Up Rewards week to week. That way, you’d only have to go once a week and you wouldn’t have to worry about the issue of not using +Up Rewards until 6:00 a.m. the next day. It is about the same out of pocket expense, I find!

  6. Missy says:


    Will we still be able to have multiple transactions? Or will we have to wait until the next day for the second transaction?

    • You can do more than one transaction in the same day, but you cannot use your +Up Rewards until the day after you earn them. So there may be less reason to do multiple transactions on the same day.

  7. Anonymous says:

    ok I live where they are doing this already.. If you use coupons you defenately have them print them on your reciept because if you dont when you go to use your ups loaded to your card it automatically takes the ups off your bill and sometimes you cant use coupons after this happens you have no control of your ups once they are loaded to your card! also make sure you tell the cashier before they ring up your order you want your ups printed on your reciept..

  8. iF THEY DIDN’T EXPIRE IN 2 WEEKS THEN THIS MAY BE GOOD. I think its crap that you have 2 weeks to use RA coopies boooooooooooo. I used to only go there but because CVS has longer ones I go there more often. RA pay attention, u lost a lot of my money!!

  9. Anonymous says:

    I been using the Load2Card system for the last several months, and it’s really not that bad. As others have suggested, you must use your coupons before having your card scanned, and I just roll from week to week rather than doing multiple transactions. I was frustrated with the change at first, but I got used to it. And I find it much more convenient than having to worry about multiple transactions and fillers at Walgreens!

  10. Anonymous says:

    If we choose to opt out & have them printed, does anyone know if the rewards are now linked to a specific card like cvs?? For example, Cvs extrabucks have to be used with the cvs card the extrabuck was received with. At riteaid right now, u can use UPR with any card. Just wondering if anyone knows if this changed 2?

  11. Fred Muggs says:

    wont shop here anymore……royal pain in the %$

  12. Anonymous says:

    I have been in a test market for this since January. Here are a few tips to keep in mind :)

    1. You can opt out of the load to card and have your ups print at the bottom of your reciept like normal. This can be done at the store, or call customer service. It takes 24 hours for this to go into effect, so if you plan to shop on a certain day, make sure to opt out at least 24 hours in advance or the ups will load to your card.
    2. You cannot use your ups until the next day, weather printed or on your card. The registers will actually beep and not accept the up until the next day. (I have tried)
    3. If you choose to keep your ups loaded on your card, do NOT scan your card until AFTER you have had all of your coupons scanned. The card automatically uses any available ups toward your purchase so you cannot use your coupons. All of your coupons can be scanned before your card is entered, including ad perks. If the cashier tells you otherwise, ask them to scan it and see.
    Example: I have 10 ups on my card. I have a 12 dollar purchase, with 7 dollars in coupons to use. I should only have to use 5 ups to pay for the remaining balance after coupons. If the cashier scans your card first, the 10 ups are automatically used, which means i can only use 2 dollars in coupons at checkout, and just wasted 5 dollars.
    4. You can manage your ups on your card online. You can clip and unclip them to your card. Nice if you dont want to use a certain up for your next purchase and save it for something specific, not so good when you forget to clip it back to your card and you are already at the store. The cashiers cannot clip/ unclip them for you, it has to be done from your end.

    Hope this helps everyone! This was incredibly frustrating when it first started, and there were a lot of kinks. Hopefully things are much smoother now. It may seem troublesome at first, and for those of you who roll transactions the same day, but if you give it a chance, its really not too bad. I now roll my transactions weekly and found it has actually cut back on the time it takes to organize and seperate multiple transactions. I still save just as much money as I did before, and still love shopping at Rite-Aid!

  13. couponlee1 says:

    I’m pissed. I was just raving about how RA is the best out of all the pharmacies with all their deals. I normally stay away from CVS but I think I’ll start going there more often. WHY would RA want to make shopping LESS convenient for their customers?? Nice customer service.

    • They’re trying to make it more convenient, I think. We just have to get a little bit creative, but really, shopping at Rite Aid shouldn’t change too much. You can still get all the great deals.

  14. This sounds very simular to the program Walgreens is switching to September 1st.

  15. Michael Strain says:

    I stopped shopping at Rite Aid after they piloted this in my city. Guess they didn’t get the message.

  16. Anonymous says:

    We have had this here in Seattle as another poster indicated for months now. It really is not a big deal. Definitely have your cashier opt you out of Load2Card. I have preteens with ING Debit cards and if they make a purchase they will eat up any +UPs on the card. I have had them printed out for me since I had trouble using my coupons with my Ups and actually love it. I roll week to week, or day to day and still save so much money compared to the hassle at Walgreens. Give it a chance, I think with some minor adjustments to your planning you all will be able to still enjoy shopping at RiteAid. We don’t have CVS here and with the new plan at Walgreens coming soon, RiteAid is going to be the place to be for me every week.

  17. simmy says:

    Is it true that also walgreens register rewards will end in september also?

  18. JoMama says:

    Couldn’t we use our coupons and then scan the card? The prices may be off at first, but the receipt should show the sale prices with the coupons and +UP rewards.

  19. tnjcent says:

    I just called the 1-800-riteaid number and got connected to Corporate. I
    made a complaint on the change of not being able to use my reward(s)
    until the next day. I asked that I be opted out of loading my reward to
    my card. I also voiced my unhappiness about not being able to use my
    reward until 6am the next day. I happen to work Mon through Sat so it
    will be a hardship for me. I also reminded them that their competitors,
    Walgreen and CVS continue to make it easier for us consumers. I also
    warned them that many customers will not shop at Rite-aid, after they
    realize they will have to make multiple trips. I am definitely
    considering being one of those customers!

    • I understand your frustrations! You might consider trying to roll your +Up Rewards from week to week, instead of from transaction to transaction. That way you wouldn’t have to go back to the store multiple times in one week.

    • Anonymous says:

      Its easy at Wags for now, but September 17th there are going to be a lot of unhappy people.

    • Sasha says:

      Thank you for doing that. Every voice counts. I think I might call too. We all should.

  20. Chazona says:

    I’ll definitely be opting out of the load-to-card option, and I was planning to start rolling from week to week anyway, so the next day requirement won’t be too bad. The rewards program is still much better than Walgreens’, and between the three pharmacies, Rite Aid still has the best rebate program, so I don’t see my shopping habits changing.

  21. Engineer says:

    to all of you who hate the mere 2 week expiration date on these +UP rewards, there is a clever way to avoid it and just make your +UP rewards… cash. Just buy an expensive item with all your rewards and return the item at another rite aid. You will get cash back, I’ve done this several times. Enjoy.

    • Teresa Luna says:

      Actually per their coupon policy they are not required to give you back in cash more than what you paid for in cash for the transaction. They don’t have to give you store credit for the difference either. Any coupons or Up rewards you used for a transaction can be kept by Rite Aid once it’s used. I found out by returning something I bought that didn’t print out Up rewards when I thought it would, and the manager refused to give me back in credit the price of those items because I had used previous up rewards on that transaction and the total amount I paid in cash was less than the price of the returns. I was visibly upset at the store and then went home and checked their coupon policy. The guy was right. They don’t have to.

  22. Carol_R says:

    I expect they’re doing this so that more people won’t use their UP+ rewards since it will be a lot harder to use them and also to remember when they expire if they’re loaded onto your card. I will elect to have them still printed out on my receipt.

    I haven’t heard of anyone in the test market who was happy with the new program.

  23. Anonymous says:

    I have had my loadto card for a about a month or so now and I did the option of still having them print on my receipt. There are pro’s and con’s to both. I went to buy the revlon stuff and before I could use my coupons the price already went down to like .30 because of my ups so I couldn’t use my coupons :( but recently after having them change it back to be printed on my receipt I had $99 in ups and misplaced them and thought well if they were loaded to my card they wouldn’t be missing. I did find them a day before they expired and I bought a portable DVD player with all my ups. :) So it really can be great either way but I like to have control whether I use them or not. you can go online and make it that you don’t use them when you go but with people like us doing multiple transactions we may want them for one and not another.

  24. Anonymous says:

    I like my multiple transactions of rolling my UP’s.. I am not a fan of this new change… Just one more reason for me to continue taking more of my business to CVS… This is good for regular people but a definite negative for us couponers. :(

    • You might consider trying to roll your +Up Rewards from week to week instead of doing several transactions back-to-back and rolling your +Up Rewards that way. It may cost more out of pocket initially, but it shouldn’t cost much more in the long run. Just an idea for you!

      • Dawn Shutt says:

        That is how I do it. I always have to be honest. I dis like having to do multipule transactions, it takes a bit longer and holds up the line. The first week is more expensive but over all it is the same expense once you get going with it. The second week is a breeze. Look at it this way you can spend $2.00 three different times to cover your tax or you can put them all in one transaction and pay $6.00 once. It is really the same thing just instead of having $20.00 transactions go down to $2.00 after coupons you put all stuff in one transaction and have $60.00 go down to $6.00.

      • Sarah Yost says:

        I don’t like rolling them week to week. My Rite Aid is a bit of a drive, and it’s hard for me to get there if there’s not a screaming hot deal (which are usually out-of-stock anyway). Rolling rewards in one trip is better for me because I don’t have to worry about as many +UPs expiring!

    • Sasha says:

      I totally agree. This makes me so sad :( No more rolling over up rewards. and now you can’t do multiple transactions in the same day, b/c you’ll only be able to use them the next day. I hate this new policy. Will def keep my away from Rite Aid more now. Suck!!! Let’s all get together and protest this policy :)

  25. vico says:

    I really don’t like this idea it will mess up my transaction.

  26. Ashley says:

    do you have to use all the up rewards that are on the one sheet? or can you use some now and some later?

    • If you opt to have the +Up Rewards print on your receipt, you can choose which ones you want to use and when. However, if they load to your card, it seems you do not necessarily have the choice of when to use them.

  27. sully says:

    i roll my rewards week to week. i still pay little out of pocket so it really is not a huge change. i will definitely ask for my rewards to print i dont want the system to use my rewards first and not being able to use my coupons.

    • Mary says:

      just use the coupon first and then scan your card after all is done. this way you get to see the total before all sales and before coupons. its really cool to see the total go down down down!

  28. Anonymous says:

    I just called me local Rite Aid for clarification. The assistant manager stated that in-store, any associate can have you opted out of automatic load-to-card rewards, or by calling 1-800-riteaid, or by the online chat support on their website. However, the twenty-hour hold until rewards are able to be used is correct, sadly.

    • Samantha says:

      Is this for printed awards as well or just the ones on the card? I am very upset since Rite-Aid is my number 1 couponing store =(

      • Anonymous says:

        You have to physically go in-store to opt out of the digitized rewards being added to your card. As well, the day delay for points is for both points on your card as well as for those whom have opted-out as well. This policy seemingly will make shoppers preform “triage” scenario shopping in their perspective Rite Aid stores; this is very upsetting for me, having a days delay, as I live in a small town and their is but one such store and items quickly sell out. Bummer!

        • Angela White says:

          Actually the FAQ states that you can opt out by calling customer service as well. I’m doing this the Friday prior to implementation in the hopes that it’ll keep me from dealing with this mess altogether.

          • Anonymous says:

            Upon calling customer service, 1-800-riteaid, and I was hung up on twice, then left on hold for close to an hour. But thank you for the heads up. Sometimes it seems that this site is just full of people full on information. Have a great weekend!

        • Anonymous says:

          I am in the same situation (small town/clear shelves) I have to say I am a bit ashamed of myself….But everytime I read that someone isn’t going to shop there anymore I smile a bit and think, I hope they live in my area. MORE selection for me!! I know bad, bad, bad….. : )

  29. jess says:

    So my question is this: if we opt out are we still unable to use our printed up rewards until the next day? If so this is complete BS. I will not be doing much shopping at Rite Aid anymore if that is the case.

    • We’re still not sure, and that may depend somewhat on the cashier and the store. You might consider rolling your +Up Rewards week to week!

    • Anonymous says:

      I am in a test market, and you will NOT be able to use the printed up rewards the same day, even if you opt out. The computer will not accept them and they beep when scanned. It is really a bummer, but I think you get used to it eventually. I just adjusted the way I shopped at Rite-Aid, and now I roll my ups weekly. I dont pay more oop than I did before, and its actually less hassle because i dont have to take the time to figure out and split up a bunch of transactions. Hope this helps……I was so unhappy when this program started, and was going to stop shopping there all together, but I am glad I stuck it out. :)

  30. Mella says:

    can’t use +ups until the next day? UGH!

  31. BabyShinShin says:

    Having the Up reward loaded to the card is OK for me. However, I’m definitely very disappointed that the reward can’t be used until the next day.

  32. Jess says:

    I am from Seattle and we were among those in the testing group of this program a few months ago. I tried it but did not like it for couponing purposes. The computer would subtract your Ups right away, before entering any coupons so I had some transactions where I couldn’t even use all of my coupons because the Ups came off first and my total went too low. You also cannot choose which Ups to use first or which Ups to use on each transaction (if doing multiple transactions). It was not a good change for me so I just opted for the printed Ups and things are fine!! :)

  33. Anonymous says:

    I’m very much against having the rewards posted to my card. While I can see how this will cut down on their expenses for buying so much paper for their registers, I like having the paper copy of my +Up reward.

    KCL, how does one opt to still have the paper copy rather than have them loaded to the card? Thanks!

    • We’re going to have to wait and see, but I presume that once this new program is active, you can go to the Rite Aid Wellness account page (link above) where you can manage your account. I hope there you can opt out of the Load2Card +Up Rewards!

      • I also just asked my favorite store manager about it, and the cashier CAN opt you out at the register. They have to click on the +Up Reward options, and there they can select “Print +Up Rewards!”

    • I live in a test market area, and was able to have them change my preference at the store. I prefer the printed +ups as well b/c otherwise I let them expire accidentally. Also when I had mine loaded to the card it would take off all my +ups at the start of my transaction and not let me select which I may want to use.

      • Anonymous says:

        Thank you for sharing how it worked in your area.

        There was an online petition floating around a couple of months ago to get Rite Aid to drop this whole idea… doesn’t look like Rite Aid decided to listen to their customers.

        This will definitely affect my shopping there, however. I’ve primarily shopped at Rite Aid in the past, but I can definitely see CVS getting more of my business (although, they just might decide to do the same thing as well).

        I will be sure to opt out of the load-to-card option, as I’ve read below about all of the other issues that go along with it.

        Thanks again!

        • Anonymous says:

          When CVS originally came to my area in AZ they did this but it was a 2 day wait. I did not go in their store until they changed the policy to have them usable immediately. I don’t think they will go back to doing that, but who knows anymore. This was years ago, probably about 7.

      • Dawn Shutt says:

        I too, live in a test area. I lost $30.00 in rewards because of this program. Make sure you opt out!
        If you decide not to opt out here are a few keep tips or points to remember:
        Scan your card last, after all coupons or the +ups will come off of your total before coupons and then you may not be able to use all your coupons. Example: total is $9.00 + tax. you have $7.00 +ups on card a $5 and a $2, you plan on using 3 $1.00/1 Coupons you will only be able to use 2 coupons or your total will be negative.
        +ups are redeamed highest value first regardless of expiration. Example: Total cost after redeaming your coupons and scanning your card is $2.00 + tax. If you have a $5 and a $2 the $5 would be first on your card. Your total is not enough to use the $5 so you will not be able to use your +ups for the purchase. The computer only recognizes the +ups in order of highest first. If your total was $7.00 it would use them both, but will not bypass the $5 to use only the $2. This also is a pain if the $2 expires before the $5.
        You do not get to choose what rewards you use first or last. The system puts them in high value to low in order rather than expiration order. They have alot of bugs to work out of the system still. What we all need to remember is that you can opt out, at least for now; and that stores like Rite Aid do not cater to the couponers they cater to the bulk of their customers who do not coupon. For 80%-90% of their customers this is the best way.

        • Thanks for the advice!

        • sweetcaninebakery says:

          The card will be used in conjunction with RR they are not getting rid of RR

        • Gigi_gg says:

          The Rite-Aids around here have been doing this since I started couponing and they MAKE you scan your card first. I have had SO many frustrations with this. But, a week or so ago one of the ladies on this board told me how to go online and choose which UP rewards are active so that has helped. It is STILL a pain, though, in case I’m at the store and I find more to purchase, or less, then I still don’t have the ones I want active at the time.

        • Sandy says:

          I live in Tn.It is happening here as well.Don’t think I will like it .But what can you do?My friend at Walgreen’s said you would have to get 5000 point to get $5.00 back. What????

        • Anonymous says:

          Walgreen’s card actually goes live in stores corporate wide Sept. 16 just saw the ppw from my local manager at WAGS yesterday.

    • Anonymous says:

      They still print on the bottom of your receipt, so no paper saved…they are just missing the barcode that those of us who have opted out have. Before I changed to manual vs Load2Card I still cut them off of my receipt and kept them in my wallet as a reminder.

  34. Sarah says:

    a little disappointed that you can’t use your +ups until the next day. that will cut my transactions down a lot, i usually roll them over deal to deal. but this still won’t make me stop shopping at rite aid! they have some crazy great deals!

      • Pauline says:

        If you elect to keep your +Up Rewards on paper, will that give you the opportunity to use your rewards right away or do you still have to wait until the next day?

        • We’re going to have to wait to see about that. It may depend somewhat on your store and if they have a policy regarding that. You can also consider trying to roll your +Up Rewards week to week.

        • Jean says:

          I have been in the test area and I opted out of the auto load and have the rewards printed. I wondered the same thing, but tried it hoping I wouldn’t have to wait till 6 am the next morning, but no, that same rule applies weather you have them printed or auto loaded.
          (on the +up it doesn’t say 6 a.m., but does say the next days date as the “good starting” date). Pretty sad–with the high price of gas I hate having to make several trips each week to use the +ups on everything I want that week, just to play their game. They will get my business sooner or later to spend the +up, why not keep their customers happy and let us roll them. :( :( :( I HATE THE NEXT DAY RULE !!!

        • Sasha says:

          It says that they will be valid the next day. :( Bad I know.