Alright, people. It seems the high-value $5.00/2 Clairol coupon is causing quite a stir and we wanted to submit to you our official response.

We originally posted the $5.00 coupon to be used with Herbal Essences products in our CVS matchups and then again in multiple scenarios at different stores, including Walgreens and Walmart.

When researching a new coupon and the products it’s eligible to be used on, here’s what we do.

First, we go to the manufacturer website and search products. Usually there is a products tab on their website.  If there is a coupon for $1.00 off CoverGirl “face” products, we visit CoverGirl.com and find what CoverGirl defines as a “face” product. In the case of the Clairol coupon, we went to Clairol.com and clicked on products.  Under their list of products are a variety of Nice ‘N Easy and Natural Instincts hair color products. Herbal Essences products are nowhere on the Clairol website.

Next, we went to Clairol’s Facebook page and saw multiple people asking for clarification on this specific coupon. Here is Clairol’s response: This coupon is good on only Clairol hair color. [We] totally understand the question, as Herbal Essences is Clairol, however Herbal Essences hair care products run their own coupons. With that said, it is ultimately up to the retailer if they will honor it the way you’d like to use it. My best advice is to give it a try. Hope that helps! Happy Weekend!

Because of these two things, we’ve decided to stop promoting the use of this coupon on Herbal Essences products moving forward. Because Clairol has said that it’s up to the retailer, we think it’s okay to continue to try to use the coupon with Herbal Essences products if you choose. But, please understand that you may be denied at checkout.  Again, we think it’s justified to use the Clairol coupon on Herbal Essences, but because of the confusion it will cause to couponers and to retailers we are going to advocate that it only be used on Clairol hair color products.

How do you think this coupon should be used? 

Leave a Reply

151 thoughts on “$5.00/2 Clairol Coupon and Herbal Essences Products—What The Krazy Coupon Lady Thinks!”

I used mine at Albertsons, I don’t feel bad about it because this particular manufacturer is particularly specific in their wording. I’m thinking, they don’t have s problem with it, the question was posed and the advice was to try and more importantly “it couldn’t hurt” meaning to me, the company wouldn’t Sr it as a loss or fraudulent use. Thank you KCL for all you do.. I wouldn’t take advice from a site I didn’t trust implicitly.

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the cvs here in Alabama would not take the cpn, the store manager called Clairol and they told her the store would not be reimbursed, but less than a mile down the road at walgreens, they took the cpn, and it didn’t beep, so paying .50 is better than nothing.

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take the ad to Walmart, and they will ad match the price, and they should be free with the coupon. My CVS wouldn’t take them either.

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My understanding of it is “products stated” means the products that they list. In this case, that means “Any Clairol Product”. If you were going to go by the picture every time, you wouldn’t be overly effective at couponing, because they always try to picture the highest price item, like full sized red baron pizza, or 50 ct packs of batters, when really we can use these on singles and 4 ct packs. =]

Also, this coupon scanned through without issue or beeps at every store I used it at.

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Here’s my 2 cents— take Clairol’s advise. If the retailer staff doesnt want to take it, then its a dead end. as clairol rep puts it, just give it a try. if they accept it, the. Its geat, if not- we can always check their coupon policy. It all goes down to an ethical question. I guess the less we push this coupon the better for the couponing world. This way they (retailers and manufacturers) give us good deals and coupons and not tighten their coupon use policy

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That’s awesome… I mean taxes pay for lots of things her and California has a high rate of public assistance so I don’t care about taxes, but on an order of $100 that I got down to $3 pre tax with coupons, cvs coupons and ECB, and I still have to pay taxes on the $100 …. Boo… And tax here is 9.75%….

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I think you waited too long, most everyone already cleared out the stores. My sis got some, she went me she said out of the 50 bottles there was only the 4 that she got.

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I bought 2 today,and had no problems

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do you know if this coupon will work at walmart with a price match from CVS?

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Yes it will work i did it yesterday with my mom but there was hardly anything left

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ok

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They don’t have to make couponers feel guilty, other couponers are doing a great job for them..

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I think Clairol correct the problem and changed the code on the coupon. I haven’t tried at Walgreen’s and CVS since I saw the statement on the clairol Facebook page. I may be wrong.

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It beeps at Rite-Aid but not at Walgreens or CVS.

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Exactly it says “limit 4 per household per day” So I’m not surprised when people make comments. Maybe if someone bothered to ask me what I do with the bottles of shampoo/conditioners or if someone else bothered to ask before jumping into the conversation they would have found out I have 2 family members that work for the Visiting Nurses Association of Boston were they deal with the elderly, sick children, and family’s in need so when I use coupons to get 16 bottles of shampoo it’s not for 1 household, not for 2 households, not even for 3 households but multiple households. So like I said as long as I’m following and respecting the store and company’s policy who cares what I’m doing with the products as long as I know I’m doing the right thing.

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Some people on this site tend to preach and pass judgement without asking questions. It is very indicative of our society today. My mother always taught if you have something nice to say, don’t say anything but she also taught me to stand up for myself. When I read the self righteous comments it really bugs me.

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Oh, that’s great. We don’t have that perk here.

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I asked on Clairol’s facebook page if this coupon is valid on Clairol Condition 3in1 Mousse Extra Control 6 Oz. JUST asked, so no response yet, but it seems kosher to me, since I’m avoiding the whole HE/Clairol marketing hullabaloo and going directly for something that IS plain and simply a Clairol product. Thoughts KCL?

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I bought 10 bottles of herbal e shampoo at dollar general. $3.00 each for a total of $30.00. Used 5 $5/2 clairol coupon and one $5.00 off $30.00 general dollar coupon. Total oop was $0.00!

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It beeped for me too at Rite Aid.

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I went to CVS yesterday and explained to the cashier that I wasn’t sure if they would work or not (I’m a beginner at this whole thing so I didn’t want to piss off the cashier), but asked her if she could ring 2 of the Herbal Essences up, and then scan the coupon. They went through, and I didn’t even have to pay tax! So I used the other 3 coupons I had, and now have 4 complete sets of HE! :) I’m pretty sure as long as you’re polite, most retailers will accept it.

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Just out of curiosity? Are there states that do not charge sales tax?

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It says “of quantities and products STATED” which means what they label in words, not pictures, otherwise it would say SHOWN.

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I love how we all got a vote down yet this deal was posted out right and even the company has said do it if you’d like we are leaving it up to the retailers discretion lol. I laugh at the downed votes. Coupon ethics are a must and in this case whether you choose to use it or not you are still abiding by high standards.

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Yes, this coupon is for any Clairol product and if you buy a clairol product, it will work and you are using correctly. The coupon police on this site might tell you otherwise but as long you use it on Clairol products and use 4 per day, you are doing nothing wrong.

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lol, “coupon police” too funny.

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I tried to use this at CVS. When I put my items on the counter, the clerk told me that if I was planning to use the $5/2 coupon, he would not scan it. He told me that his GM warned his staff not to accept it. They will only accept it if it’s for hair color. Apparently, the other Houston CVS have been “notified” as well. The shelves were cleared out, so I wasn’t going to argue over conditioner that I wasn’t a fan of.

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There was no delay in my usage of 4 of these coupons at Walgreens! It went through, no questions asked. Since Herbal Essences is in fact a Clairol product, it should work for you too! I paid under 4 bucks for 8 products. Also, I went ahead and used a couple SS coupons I had for the 7-up TEN 2 liter sodas, making them 13 cents each. I paid about 4.50 for all of this, with 93% savings!

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The coupon says”$5.00 off 2 Clairol products”. Does not specify hair color.
I think it is good for any 2 Clairol products…just like it says in black and white . With that said I got my 2 Herbal Essences shampoos yesterday…no troubles.
Color me happy!

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I LOVEEEEE this. I went to CVS today and used 3 coupons . I got 6 hello hydrations For free PLUS I earned $1 reward at the end of my receipt!!! ^-^ (it was $26 before coupons )

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I noticed on the coupon it says do not use on trial size.. when is the last time you saw a trial sized hair color? If they didn’t want the coupon used for all Clairol products they make they should have added a little disclaimer about the hair dye. I was able to use two of these coupons at my local CVS without any trouble at all. :)

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I just used mine at CVS today and they took them with no beeps and no questions, just wish I had some more to use.

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So glad that I don’t like this product—therefore no moral delima for me at all! LOL

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I got 12 of the old fashioned pink and yellow bottles today, they smell like my childhood lol. I still have a ton of coupons so I will be going to my other CVS stores looking for those kind!

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Just got to post this update from facebook saying they will honor the coupon redemption as it was their mistake

Clairol Hi Jen-Thank you for reaching out regarding the $5 off of 2 Clairol products coupon in Sunday’s newspaper and we sincerely apologize for any confusion it may have caused. It was our intent that the coupon be good for $5 off of any 2 Clairol hair color products. Herbal Essences is marketed separately under the Herbal Essences brand name, and the coupon for the shampoo & conditioner was found on the page following our Clairol coupon. However, we understand that the wording of the coupon does not clarify hair color and want to reassure you that we fully take responsibility and will honor the redemptions that have come through. However, we hope that our original intent of offering $5 off of any 2 Clairol hair color products is recognized, so that we can continue to provide value offers in the future. Thank you for reaching out for clarity. ^Renee

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I used it at Target today with no beep. They honored the coupon and told me I would have no problems at the till with the coupon on Herbal Essance. My local Wal-Mart did not accept it.

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Update from their facebook.

Clairol Hi Jen-Thank you for reaching out regarding the $5 off of 2 Clairol products coupon in Sunday’s newspaper and we sincerely apologize for any confusion it may have caused. It was our intent that the coupon be good for $5 off of any 2 Clairol hair color products. Herbal Essences is marketed separately under the Herbal Essences brand name, and the coupon for the shampoo & conditioner was found on the page following our Clairol coupon. However, we understand that the wording of the coupon does not clarify hair color and want to reassure you that we fully take responsibility and will honor the redemptions that have come through. However, we hope that our original intent of offering $5 off of any 2 Clairol hair color products is recognized, so that we can continue to provide value offers in the future. Thank you for reaching out for clarity. ^Renee

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Thanks for the update. It seems pretty clear to me that they did not intend for us to use them on “any” Clairol product. I do like that they have accepted responsibility for the confusion and will honor the redemptions. Sounds like a stand-up company.

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I had no problems with this deal at CVS last nite! Got all Herbal Essence Shampoos, Conditioners and hair style stuff all free!!!

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I used this today at CVS for the Herbal Essences shampoo & conditioner, no issues whatsoever.

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COVERGIRL also has 2 coupons that cover the same product but have different values…. a coupon for $1.50 in the P&G supplement for any COVERGIRL Product and a $ 1.00 on COVERGIRL Nail Polish on the back . KCL mentioned using it at Target …… if you choose to think the $ 1.50 one cannot be used on the nail polish …that is your right… BUT YOU ARE WRONG ………. so go ahead and pay the extra money …but it pays to take the time to actually read what is written on a coupon…….

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Hmmmm, I’m not sure if that’s wrong or not….? CG often has different value coupons that can be used on the same items. Like $2.00 off a face product or $1.00 off any CG—you could use either of these on a face product (totally making up the wording/amounts here as I don’t like CG and rarely really look at the mq’s). Not saying you don’t have a point, nor am I saying I agree with the use of the Clairol coupon, just doesn’t strike me as the same thing, but I could be wrong.

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If someone read/looked at the make up coupon and believed it was only for a foundation product they would be wrong …..how can you not be sure of that …..? If you use the wrong coupon on an item it will not scan ……very simple ……if it happens to not scan and is for the correct item …it comes down to the wording on whether the store must accept it ……..both coupons Clairol and Covergirl say PRODUCT ….which covers all of their products ….Their original intent was some will benefit from the offer and others will not take the time to even notice it…. Social Media is changing the percentage of people that hear about a deal ….I feel sorry for anyone who feels sorry, for Clairol this was not a misprint …..

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I just wanted to point out that many times coupons will in fact scan for incorrect products. I had a coworker that misused coupons and have read on many occasions about people using coupons on items they weren’t intended for because the register accepted it and the cashier didn’t notice it was for the wrong product. I understand the points you have made and this coupon is definitely in that gray area…just wanted to make sure you were aware of this fact. Happy couponing!

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I used this yesterday on Herbal Essences (Two separate purchases for a total of four) at CVS paying 30 cents each (taxes). Side note: Use the Pantene coupon at CVS as well, it’ll ring up for 4.99 even though pantene is on sale for 3.50 each. That makes them $1 each. If you have your $2 of $10 shampoo or conditioner that expires today that makes them completely free! I picked up these deals and the soft soap deal and paid $1 before taxes!

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My cvs rang them up as $3.50. I think it varies by store.

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Like i guessed, Legally the coupon is valid on all Clairol Products …this is only an issue because of there being a CVS sale that makes them free ….it amazes me how many people judge others for benefiting from the vagueness of P&G’s choice of words …..its human error it happens ..they will not punish couponers. Clairol will simply make it more clear in the future ….in the mean time rinse and repeat PEOPLE…………

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I have the same problems with Walmart (Dallas) (Balch Springs location) They are so difficult.

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I will never understand why they fight so hard no to take coupons. They get reimbursed and actually make a little extra for each coupon. As long as you are using them correctly why cause such a big fuss.

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I used it at CVS today at lunch, I took your post and the FB post and the coupon to the manager he said they go by what the coupon states and it doesn’t say only hair color….so he took my 4 coupons and i got 8 bottles free

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Here is the official quote taken from Clairol’s facebook page this morning:

“Yes, we fully take responsibility and sincerely apologize for any confusion it may have caused. It was our intent that the coupon be good for $5 off of any 2 Clairol hair color products. Herbal Essences is marketed separately under the Herbal Essences brand name, and the coupon for the shampoo & conditioner was found on the page following our Clairol coupon. However, we understand that the wording of the coupon does not clarify hair color and want to reassure you that we fully take responsibility and will honor the redemptions that have come through. However, we hope that our original intent of offering $5 off of any 2 Clairol hair color products is recognized, so that we can continue to provide value offers in the future. Thank you for reaching out for clarity.” – Renee

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:( I feel bad for them now since they have to pay Herbal Essence all that money to them now. I feel especially bad for them because of the PEOPLE WHO BOUGHT 10+, 20+, OR 30+ BOTTLES OF IT!!!! Now we will all suffer later, watch! More rules with coupons, more limitations, and more bad rep. for all couponers….How sad…How VERY sad -_-*

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Why does it matter if 1 person buys 20 bottles compared to 20 people buying 1 bottle each? I buy 10 papers, does that mean I can only use 1 of the coupons out of 10?

Either way, no matter if it’s 1 person or 20 people, 20 bottle will be sold. etc.

Coupons are meant to be used. If you want more coupons, buy more papers (just my opinion)

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Clairol makes HE, so they won’t be paying anyone…and P&G owns all the brands in the same insert. It is all the same company.

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Just got 8 free bottles, mix and match, shampoo, stylers, etc. at CVS, no problems. Also, doesn’t look like anyone else even went in the store for these products. People where I live aren’t too much into couponing, which is good for me!!

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A classic case of “everyone else is doing it.” It was a glitch and taking advantage of it is not justified. The fact is that everyone of you knows this coupon was not intended for shampoo. So, I would opt against it even though some low level staffer posted on facebook to “give it a try.” If a small spattering of people used the coupon for shampoo, it would not effect anything. But having been posted on the internet and having thousands of people do it can have a negative consequence.

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Which one in Dallas? I mean they all suck as far as couponing. I live there too. They do work at CVS if you can actually find the shampoo on the shelves.

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Why clear the shelves?? Why not leave some for others that can’t go to the stores in the first five minutes of the deal???

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After looking at the coupons from yesterday, it’s totally obvious to me that this coupon is for hair color and that’s it. Why else would there be unique coupons for Herbal Essences???

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yes, it did say this earlier in the day yesterday, but they changed their wording later in the day……

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No…apparently they deleted part of the entry on the Facebook page.

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-Thank you for reaching out regarding the $5 off of 2 Clairol products coupon in Sunday’s newspaper and we sincerely apologize for any confusion it may have caused. It was our intent that the coupon be good for $5 off of any 2 Clairol hair color products. Herbal Essences is marketed separately under the Herbal Essences brand name, and the coupon for the shampoo & conditioner was found on the page following our Clairol coupon. However, we understand that the wording of the coupon does not clarify hair color and want to reassure you that we fully take responsibility and will honor the redemptions that have come through. However, we hope that our original intent of offering $5 off of any 2 Clairol hair color products is recognized, so that we can continue to provide value offers in the future. Thank you for reaching out for clarity. ^Renee

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Yeah, I read that too. Sounds to me by the next to last sentence coupon misuse and issues such as these definitely DO hurt us all in the long run. I want to continue to receive valuable offers in the future from P&G as I’m sure you and many others do. Everyone’s moral compass is different though.

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I am just the message of what they wrote. I have no intentions of using this coupon. Too much grey area for me.

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The problem is that by now enough people have already used it to hurt future coupons. Moral or not, might as well use it because we are all screwed for the future.

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I checked with the general manager at CVS before using the coupon, and he said that it was fine to use. That being said, I do not feel guilty about getting eight bottles for free, since I donate all of them to a local women’s shelter. On the other hand, for some reason one of the Pantene coupons beeped the first time we used it, but the other three went through just fine. Hmmm…

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I did the same and the manager said they could take it since H.E. was made by Clariol

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I have to say that I agree with the ladies here at KCL, after the comments on the Facebook page, it is obvious that this was not the intended use for the coupon. If we misuse the coupons, they will stop putting out the hi $ ones and become more restrictive. I guess the correct question here is not CAN we, but SHOULD we. It’s already hard enough in some areas to coupon, there is no sense in making it harder.

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Clairol has deleted that comment and is saying its only for hair color now but they will talk with there coworkers tomorrow for clarification. They posted their updated response on the Clairol facebook page.

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-Thank you for reaching out regarding the $5 off of 2 Clairol products coupon in Sunday’s newspaper and we sincerely apologize for any confusion it may have caused. It was our intent that the coupon be good for $5 off of any 2 Clairol hair color products. Herbal Essences is marketed separately under the Herbal Essences brand name, and the coupon for the shampoo & conditioner was found on the page following our Clairol coupon. However, we understand that the wording of the coupon does not clarify hair color and want to reassure you that we fully take responsibility and will honor the redemptions that have come through. However, we hope that our original intent of offering $5 off of any 2 Clairol hair color products is recognized, so that we can continue to provide value offers in the future. Thank you for reaching out for clarity. ^Renee

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I don’t see the issue either again I would have to agree with the other ladies…I have never seen a trial size hair color…I think it is up to people if they choose to use them…Honestly I think Clairol or PG need to make sure the coupons are worded better if it will cause this much confusion.

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They said to go ahead and give it a try and I have! Worked perfectly for me at CVS. Got them free. Will do it again if I can get my hands on more coupons. I think the multimilliondollar company can handle it and if this is going to change their couponing policies or printing I really don’t think us redeeming them will stop it.

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I don’t see the issue either again I would have to agree with the other ladies…I have never seen a trial size hair color…I think it is up to people if they choose to use them…Honestly I think Clairol or PG need to make sure the coupons are worded better if it will cause this much confusion.

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I have only been couponing for a few months, so I did not question KCL or any of the other multiple bloggers who promoted using the Clairol coupon in this way. In fact, just a week or two ago, I used several $5/2 Head and Shoulders coupons to get free 2-in-1 shampoo, so I didn’t think twice about it. Fortunately for me, a woman in front of me used them – as I commented earlier, even though it went through without a problem, the representative asked a manager who said it was fine. Knowing now that Clairol did not intend them to be used this way, I won’t be using any more, but I do NOT feel guilty over using them this morning, nor do I feel anyone should jump all over KCL over this. This is the only national couponing website I have found that has not purposely advocated bending the rules to get a good deal, and so far the only one that actually is reporting on this in the first place. The fault lies somewhere at Clairol or P&G, NOT with KCL.

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AGREE! :)

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I’m excited to use the coupon. I didn’t use it earlier because I didn’t read it. I am sure I will have no problem at my local CVS because it is a smaller store and I am familier with the cashiers and management, they read the coupon if it does anything funny and then honor it. It happened to me with a cover girl any product coupon before because it beeped and had a picture of foundation and I was using it on clearance nail polish, they read the coupon and did a manual override no questions, no problems.

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This coupons states Any Clairol Product. It also states not valid on trial size. I have never seen a trial size hair dye. I think that being said I will try using the coupon. I think the wording says it all.

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Exactly! —> “I have never seen a trial size hair dye”

Clairol should have stated what it was intend for on the coupon if it was “only” intend for hair dye.

“Clairol Products” means “Clairol Products” and since Herbal Essences is a Clairol product, then I see no problem using it on Herbal Essences, (a Clairol product.)

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Used it at CVS and FOOD 4 LESS and no problem! :)

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I used my coupon at CVS earlier this morning before all the controversy started . I had no problem, it went through just fine. I have one other that I can use but I guess i’ll pass because it’s just not worth it (and there will likely be no herbal essences left on the shelf anyway!). although, I can honestly say I haven’t gotten any free shampoo recently (or possibly ever) with coupons, I have still gotten them dirt cheap thanks to KCL and many other coupon blogs! that’s good enough for me! thank you KCL!

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I think your fine to use it, if it already worked one for you.

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probably, but even if I did go back to use it, the shelves would likely be emptied by other couponers. I was just happy I got two bottles for free! LOL! I am going back to get the deal on pantene. with my $5 off $30 coupon I will get like 8 shampoos and 2 dawn soaps for less than 20cents each , after extrabucks. I am so in love with CVS! lol!

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I agree! I went in earlier in the day before all this started and picked up 2 bottles….I live in a house where it’s just me and my husband….what am I going to do with 15+ bottles of shampoo lol. Glad i could get this great deal, but gonna wait to use my other coupons later. I don’t think KCL ever meant to tell us the “wrong” thing about the coupon….it was just bad wording by the company. LOVE LOVE LOVE KCL! and i’m glad they addressed this! :)

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same here, small household. it’s me, my boyfriend and my 8 yr old daughter. I actually do have a small stockpile of shampoo but it’s only like 8 bottles LOL but I go through shampoo and conditioner pretty quickly!

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My friends and I used 12 coupons today at CVS (4 coupons each) and had no issues other than many people had cleared most of the shelves before we got there. The coupons rang with no beeps or issues and were not even questioned by the cashier, and we paid only the CA sales tax. I give these away to people at my work or church that are in need, so I am very thankful for all your amazing advice in helping people save money legitimately, and please keep up the good work! I recommend your site to everyone! :)
Thanks!! Rebecca aka The Coupon Doll

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KCL…why would you in one breath say don’t use it and you are not
promoting it on your site, then say people are justified for using it.
That still gives permission. Talk about one foot on both sides of the
line. Just so you are aware, the FB page has now updated saying that
this is not intended for HE products at all. And for everyone saying,
it didn’t beep. Just because you can do it, doesn’t mean you should. We
are able to get free shampoo all the time doing it the right way. People
can be so greedy. Get hair color for free if all you want is some free
stuff. Craziness or should I say Kraziness on the KCL.

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KCL was quoting a response they got from Clairol that said you can use the coupon if the retailer accepts it and they will take full responsibility.

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I used mine at Walgreens today. Cashier scrutinized my coupons for a minute saying the picture was for hair color. I then said ” it reads any Clairol product “. Cashier rang items up without another word. THANK YOU KRAZY COUPON LADIES!!! I have only been a KRAZY COUPON LADY myself for less than 2 months and I have saved so much money and by being able to buy ( SCORE!!! ) name brand products for cheap or free compared to the store brands I was usually buying if it were cheaper. NOT TO BE DISSING ON STORE BRANDS CAUSE THEY’RE GREAT TOO!!! Now I think why didn’t I know all this coupon stuff before. Thousands off dollars wasted paying retail. I read your book. IT WAS GREAT!!!! Thanks again KCL.

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KCL! I love how diplomatic this site is :) Thank you for looking into this

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I used it today on the herbal essences no questions asked at CVS

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I went to 2 different CVS stores today and got 16 bottles of Herbal Essence for free. The coupon says product not dye so I didn’t think twice about it and neither did CVS as I had no problems. I also used the “Buy any Pantene shampoo get a conditioner/styling product free” They are on sale 2/$7.00 and when the cashier scanned the coupon instead of taking off $3.50 it took off $4.99. I received $10.00 extra bucks and was more then happy to use that on 3 cases of Poland Spring water and only pay $1.37 since Boston is in the midst of a heat wave my 12 year old and his friends will go through those buy tomorrow. GREAT DAY AT CVS

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Everyone is so quick to say “but it doesn’t specify hair color only.” But then they are getting 10, 20, even 30 bottles. It does say limit 4 per day. And 90% are getting for themselves not multiples households.

And then you have all the people who say but it scans, no beeps. If that is how it works then next time you come in and a coupon beeps, you will complain about that. I’m going to say, “sorry it beeped that means it’s not right.”

Use the coupon or don’t use the coupon. Figure out what rules you feel like following and stop twisting them.

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AWESOME RESPONSE!!!

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I totally agree! I’m glad KCL finally changed their stance on this coupon too, but I think the damage has already been done. Like someone said on the clairol website, we will just pay for this with lower future coupon values so the company can make up the difference. I’m surprised to see so many people capitalize on someone’s mistake. On top of that there is a blatant disregard for the verbiage on the coupon. All this dishonest unethical couponing gives all couponers a bad name and makes stores and companies harshen up their policies and make it harder on everyone.

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In order to clear this issue, you really should call Procter and Gamble and ask them about this issue. This way you would not be accusing people without being 100% sure.

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Well as the Clairol company stated “it is ultimately up to the retailer if they will honor it the way you’d like to use it. My best advice is to give it a try. Hope that helps! Happy Weekend!” CVS had no problem accepting the coupon. Limit of 4 per day?? what does it matter how many different CVS stores I go to and use my coupons? As long as I’m only using four at a time I’m following and respecting their coupon policy. I purchased all the newspapers to be able to use the coupons so why shouldn’t I be able to? Who cares if they’re getting it for themselves or multiple households? It’s their coupons, their money, and eventually their product they can do what they like. The coupon says “Clariol Product” CVS said sure no problem so exactly what rules are being twisted??

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This is a losing battle, some people will always find something nasty to say to make themselves feel better.

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I hope I dont have a problem when I go shopping for a few later in the week b/c I have 30 of these coupons. The cashiers are usually super nice and just scans the coupons and as long as it doesnt beeps they accept em

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Has anyone tried using it on Herbal Essences at Walmart? I’m afraid my CVS will be out of stock, in which case I’d go to Walmart as a backup and have them price match CVS’ sale.

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I used it at Walmart with no problems

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Great, thanks!

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yes, used the self check out, and went through with no problems.

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the walmart in our area tried to tell us we can not use coupons with a deal that you price match. Has anyone else had this problem?

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You sure can! They were just being difficult! Make sure to take their coupon policy (and have them “show” you where it says that). NO where in their policy does it state that. Hope that helps = )

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We told the manager it was not in the policy and his reply was that some of the policy are not it writing. In my opinion how can they enforce them if they are not in writing.

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They can enforce it because the policy does say that the manager can refuse to accept any coupon.

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yes but to say it is part of an unwritten policy and to try to enforce that is not right…however this manager also told us to try it and see if the cashier did it if they did he did not have a problem with it to kind of conflicting info from him.

You should call corporate so the managers could get some more training. There’s no way that what he said makes any sense. There only policy is in writing. They have one at every register. Hope you can talk to someone higher up and get some real answers. Good luck! = )

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Worked for me @CVS

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I used it at Walgreens today with the Herbal Essences Shampoo and Conditioner and the register took the coupon with no problem.

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I used it at cvs today twice and there was no beep. I will use it again since it is a claroil product and thats what it says. I see no problem with it. The beep usually means it doesnt match but it does match. A manager rung me up the first time and she didnt question it. Depends on the store and the cashier. :)

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This is not KCL’s fault at all!! The wording on all P&G coupons is very clear, this coupon does state excludes trial size, so wouldn’t you think they would have also put use on any clairol hair dye…

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Just used it at my cvs and cashier took my coupons, no questions asked

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As the great Kenny Rogers once sang in regards to coupons, “If you’re gonna play the game, you gotta learn to play it right! You gotta know when to hold ‘em; know when to fold ‘em'; know when to walk away and know when to run!”

Additionally, Pizzaz avoids controversy like the plague. Furthermore, even though Pizzaz can ‘get away with it’, Pizzaz chooses to show respect for ‘What the Krazy Coupon Lady Thinks’ out of loyalty & regard for their fabulous leadership over the years. Therefore, as far as Pizzaz is concerned, I will skip on this questionable coupon and will just have to settle for one of the other high quality shampoo/conditioners in my stockpile, even though I am down to under 100 bottles at the moment!

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Aw man, I was going to attempt to wash my hair in the airplane bathroom on my next flight just like in the commercial! Oh well,

100 bottles of shampoo on the wall
100 bottles of shampoo
You take one down
You pass it around
99 bottles of shampoo on the wall….

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This is too funny ! I love it !

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watch out Pizzaz, Inmnm is going to give you some competition!

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No, Pizzaz will always be #1 in my coupon book…

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Keep up the funny comments both of you please! I have a flight scheduled for wednesday, so I just might get to use my Herbal Essence for a quick shampoo in the bathroom!

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My personal experience with Herbal Essence is it smells good in the bottle, but wreaks havoc on my hair and scalp. I, too, will skip using this coupon and stick with my high quality shampoo and conditioner. By the way, Pizzaz, I did not know you had any hair!? ;)

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Oh my goodness – finally somebody with ethics. Whether the coupon goes through without a “beep” or not, it was not meant for the shampoo/conditioner. With all of the other “scads” of deals for shampoo/condition the kind ladies of KCL provide us, there is really no need to purposely use a coupon “just because it didn’t beep”. Pizzaz, your’e awesome. Thank you – KCL – for what you do. (I, too, skipped on this questionable coupon).

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It is not a question of ethics, the coupon doesn’t specify which product so it can be used on any Clairol product. If it wasn’t meant to be used on other products, the coupon would beep. Manufacturers aren’t stupid people and they know exactly what they are doing. This is a high value coupon and if they coded it wrong, they would stand to lose a lot of money. I have been using this coupon and I will continue to use it. Not one cashier questioned it because it is very clear.

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I like the way you think and agree 110%!!

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So does this mean it can work on Aussie too? Since Walgreens has it on sale 2/6$

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No, Aussie is not a clairol product and the coupon will beep. Someone posted that was good on Aussie too but when I tried it, it beeped so no, it is not good on Aussie. Even the manufacturer admitted that they made a mistake with the wording on the coupon. They will honor any redemption of this coupon on Clairol Shampoo, conditioning and stylist aids. The manufacturer who printed this coupon created the confusion.

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I tried Friday and it worked at Walmart. Today I tried again and it wouldn’t work on hairsprays :( bummer cause the Houston heat & humidity are getting the best of my poor little naps.

I agree with Ruth! Procter & Gamble (and Clairol) know what they’re doing. If they meant to have the coupon work ONLY on hair dye, it would have specified any 2 HAIR DYES, sich as the $2.50/1 blinkie I’ve seen at most of the CVS’s around here, for the Nice ‘n Easy.

Also, I’m new to this whole couponing thing, so it was really nice to be able to get this stuff for free, because I have absolutely no stockpile, and the P&G booklet was the first one I’ve been able to look through and use. I’m a broke (or close to it) retail employee, and if I can get something I could really use, especially since I was almost out, I’m going to use it. Clairol even said they didn’t really mind and that it was up to the retailer. That sends me the message that “Hey, you can use this, thanks for using our products!”

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I don’t think they realized that most drug stores would have the Clairol product for 2 for 5.00 and 2 for 6.00, making this free.

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I’m with Pizzaz and company and am taking a skip on this one. I manage a coupon program for a food bank and the relationships we’ve built with lots of different Publix in the area (they’re offering 2 for $5 on the HE) are very much worth doing the right thing and letting this go.

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It should totally be used on any 2 Clairol products Including shampoo. it doesn’t say anything about being used on only hair color, P&G has always been very clear when they don’t want us using their coupons for certain products and it is their responsibility as the manufacturer to let us know if they don’t want us to use the coupon on something specific.

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When I went to CVS, they told me they could not accept it for any purchase other than hair color. It was a no-go for me (and judging by the stock of Herbal Essence they were reshelving, many people before me were denied as well)

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Before today my cvs was accepting the coupon with the shampoo now they are no longer accepting it

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my mom and i bought four hair dyes at dollar g and we paid about three dollars for all four

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used them at CVS and had a little problem but the clerk called her manager and she said I could use them on the Herbal Essences :)

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I used it in CVs 6 for free

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When I used it this morning at CVS, the machine took it without a problem and the manager said that because the coupon did not specify hair color that they would accept it on any Clairol product. I am glad I got them today!

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I so hope this works otherwise I’ll be ebay-ing off all 20+ of them that I’ve got lol

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i just asked the cashier to try to scan it to see if it worked and showed him and her, {i went to two different cvs stores} the wording on the coupon and it went thur no problem…

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No harm in trying…

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in this case, I agree simply because of what the company themselves have to say about it. It seems that they too are following this statement so all is fair to me.

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I used it today at CVS. Had no problems whatsoever. It didn’t beep or anything. Yes it does show the picture of hair dye on the coupon, but it doesn’t SAY that it has to be dye. Since Clairol seems to not be really bothered by it, then I’m not going to be either.

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Just used this at CVS, and they had no problem at all :)

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Does the coupon beep when scanned for Herbal Essences products???

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I used this coupon at walgreend today, for Herbal Essence Shampoo & Conditiner, and the coupon went through without question.

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Same for me. :)

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I used at CVS because they are 2/5 there making them free

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Mine worked too!!!

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i have used this coupon on the shampoo and also works with the hair mosse all my cvs stores have sold out so make sure you get your rain checks

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I used it today at CVs I got 6 all for free!2/$5 special.

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Nope. No beep.
Their
own answer says, “My best advice is to give it a try.” and we’ve always
been told go by what a coupon SAYS not the picture. It says ANY
Clairol. And right on my bottles of shampoo it says, “Clairol Herbal
Essence” Their mistake. My gain. Used them at CVS today.

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–or at least, the “any” is implied by saying “two Clairol products”

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I bought 8 Herbal Essences in one transaction with 4 Q’s today with no problem… and no Beep :)

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