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I was at Walmart the other day finally buying the Dentyne Gum with my $1.00/1 coupons, and as I was profiling my checkers, I noticed a few registers with this sign “Coupon Specialist”, so of course I head into one of those lines and patiently wait my turn. I was relieved to be in a line where the checker would know the rules, afterall, I had 20 coupons and I didn’t want to hear the “You can only use 1 coupon per transaction, see it says it right there on the coupon” agrument. Oh, and my gum was $0.96 and my coupons were $1.00/1 so I also didn’t want to hear the “I can’t pay you to take the gum, so I can’t let you use these coupons” agrument. When it’s finally my turn I am politely greeted and she starts scanning my items. Then I hand her my coupons and she begins scanning them in. When the register prompts her to enter the coupon value (she technically should be entering them in at $0.96) she just enters the actual coupon value at $1.00, which gives me $0.04 in overage per coupon.
Then I decide to ask her if she had to undergo special training to be a “Coupon Specialist” Checker. She looks a little confused and says “No”, I clarify and say “Well, I just wondered since you are checking at a register that has a sign that says “Coupon Specialist” if you had to doing any special to be able to checkout here”. She replied that any of the checkers can check out at that register, and that one day those signs just went up without any of the checkers knowing.
I had to laugh at this, because here I thought Walmart was actually onto something! I’ve always thought that stores should have lines meant only for customers using coupons, where the checkers know their stuff and are happy to help their customers with coupons. BUT, in true Walmart fashion, they make you think that they are on the ball and they let the details (like actually training their checkers) fall by the wayside.
Am I being too harsh? Have you seen these Coupon Specialists at your Walmart?