Kmart does not have an official policy available online. The following questions have been answered for KCL by Kmart Customer Care.
Kmart Coupon Policy

1. Do you take ALL manufacturer coupons? Do you exclude any? Ex: above $5 off, BOGO offers, coupons for free product?

We accept any manufacturer’s coupons that have a scannable bar code and that are not copied from an original coupon. Upon using the coupon, it must be surrendered to the cashier. We accept $5 off coupons, BOGO offer coupons, and free product coupons, but they are not doubled during our double coupon events.

2. Do you accept Internet Printable Coupons? May I print them in black and white? What if any restrictions do you place on IPs.

We do accept internet printable coupons as long as they have a scannable bar code. Kmart will not accept coupons for more than about 75% of a product’s value or free printable coupons without a purchase requirement. Coupons will be rejected if they appear distorted or blurry, altered in any way, or are obvious duplicates.

3. May I use a Kmart store coupon and a manufacturer coupon on the same product? Does this vary based on the store coupon?

More than one coupon may not be used on a single product, so we could not accept a Kmart store coupon along with a manufacturer’s coupon on the same item.

4. What is your policy on overage: when the value of the coupon exceeds the value of the product? {Ex: $1.00 off coupon on $0.97 cent product.}

Coupons will be auto adjusted down to match the item’s price. No overage will be given either in cash back or applied to the basket purchase.

5. Is there a limit of # of coupons per transaction?

During regular business days, any limit the number of coupons a customer may use during that day may be imposed by the store manager if necessary.

6. Are individual stores allowed to impose their own rules or vary from these policies?

Individual stores should not be imposing their own rules nor vary from our policy unless they have previous permission from our corporate office.

7. Do your stores give out rain checks? (a rain check is given if a sale product is out of stock, when the next shipment arrives, even if the sale period is over a rain check guarantees you the sale price for your items)

We do give out rain checks on certain items. However, if an item is part of a sale that only lasts a few hours, or if the advertisement specifies that quantities are limited, we do not offer rain checks.

8. Do your stores allow special ordering, in order to buy in larger quantities without clearing shelves?

Our stores are unable to place special orders for customers. When we are having a special on a certain product, a larger quantity of that product is usually sent to our stores.

9. Is there a contact phone number that can be called if a customer is having policy trouble?

If you are having any issues with your local store, including coupon problems, you may email us at help@customerservice.kmart.com or contact our Retail Customer Care department at 1-800-549-4505.

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17 thoughts on “Kmart Coupon Policy”

  1. Amy Ruiz says:

    I don’t know if anyone else is having the same issue or if I am late on this but I was just informed by my Kmart’s manager that they are no longer accepting internet printed coupons. I was really upset as I had just been to the same store the night before and used my coupons perfectly but when in this morning and had a terrible service with the cashier and manager. He just explained that the company’s coupon policy changed in February and they only accept newspaper cut outs.

    • Johnsons20 says:

      My mom recently tried to use an internet printed coupon at Kmart that I had given to her and they refused to accept it, I was in there tonite and questioned the policy based in the info I had read here and they again refused my coupons, The Kmart employee explained that this was a corporate policy change due to the high volume of fraud and the inability of their cashiers to detect the fraudulent coupons, When I shared this with my favorite Walgreens clerk she quickly showed me at least 3 ways to catch the fake or photocopied coupons and told me that they often have signs in their employee area of coupons to watch out for, needless to say I will only be shopping at Kmart when their is something I really need from now on!

  2. Gloria says:

    I’ve had a few problems with Kmart. It’s sad that sometimes the managers aren’t prepared enough to deal with certain situations — or that they don’t know whether or not their store is having a sale/promotion, while having their ad right next to them.

  3. Anonymous says:

    Is this pretty much still up to date? I had a problem yesterday at Kmart…

  4. Anonymous says:

    Does anyone now if you can use mq with a $10 back in points off a $50 purchase if the total after mqs are $50

    • Imani says:

      i currently work there and yes you can use a $10 back in points as long as the total is $50 or higher after mqs, or try having the cashier scan the $10 back in points first of you think the price will drop below $50, and if it doesn’t work then a message will pop up to the cashier that it didn’t qualify.

  5. jazmanisa says:

    Does anyone know when they double coupons?

  6. Jonathan says:

    I used a $3/2 Right Guard Total Defense 5 printable coupon last week at Kmart. This evening, I sent my wife in with 4 of them to take advantage of the $5 catalina with $20 spent (8 sticks deodorant for $20 – $12 coupons – $5 catalina = $3/8)

    She called from the register where they said they do not accept printable coupons. I told her to ask if they would try scanning them, which they refused to do. Instead, they got the manager who said it is their policy to not accept coupons from the Internet.

    I told her to just leave and I will come back to try to find the young lady that took the coupon last week, no questions asked!

    I am echoing the frustration that the managers need to be trained on the policy (and a printable policy would be nice :-)

  7. Glayven says:

    Very interesting site. Hope it will always be alive!,

  8. Andrea says:

    I take the wording "exceed the value of the item" to mean that they won't give you overage. It doesn't say it can't be "equal to" the value of the item. Also, if the coupon can't exceed 75% of the value of the item, most of the doubles deals are free only after Kmart matches the coupon value, so the coupon value itself doesn't usually exceed 75% of the item.

  9. Annie says:

    Our SuperK's here are superdoubling this week, but with a caveat that you must spend $25 AFTER coupons. I don't recall them having a minimum purchase before?? The text of our local ad is as follows (web version):
    _____________

    SUPER DOUBLE MANUFACTURER COUPONS UP TO & INCLUDING $2 VALUE

    thru Jul 14
    + Add to Shopping List

    With purchase of $25 or more in grocery & drugstore merchandise.

    Wednesday, July 8 thru Tuesday, July 14, 2009, at participating stores only.
    Participating stores only. Amount of credit from doubling a coupon cannot exceed the current retail price of a single item. No cash or in-store purchase credit will be awarded for any amount exceeding the retail price of the item. Limit 1 coupon for each item purchased. Only 1 coupon will be doubled per item. You may only purchase 4 of the same item using double coupons. Buy One, Get One offers, Kmart Savings coupons and Kmart Store coupons are excluded from this promotion. Coupons do not apply to sales tax. Limit 25 coupons per customer per day. Offer excludes products prohibited by law, including but not limited to alcohol, tobacco, and prescription medication. Not valid on non-merchandise, federal or state regulated items, prior purchases, Lands’ End, Sears merchandise rung on Sears registers within Kmart and kmart.com. In the event of a return, coupon savings may be deducted from the refund. Exclusions apply. Please see store associate for details. Sears Holdings (Kmart) reserves the right to modify or cancel this program at any time.
    ____________

    Note the 'Limit 25 coupons per customer per day' also. That should help with the 10 per transaction question, if you want to use your kids. HTH!

  10. Sara says:

    I've become more and more frustrated with the doubles at Kmart and the service I've received.

  11. Maven of Savin' says:

    WOW!! Thanks for this extensive post. I know it will help many, many, many of use newbies!!!