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Aug 01 2009

CVS Coupon Policy

Posted in  //  CVS  //  Comments (9)

CVS Pharmacy operates nationwide, sometimes under the name Longs Drugs. Find a store near you here.

To print off a copy of your own CVS policy click HERE.

The use of ExtraBucks, CVS/pharmacy and third-party manufacturer coupons is accepted in our retail stores in accordance with the following guidelines.

General guidelines to further understand the application of CVS/pharmacy coupons (ExtraBucks and ExtraCare Coupons) and third-party manufacturer coupons:
• CVS/pharmacy does not accept expired coupons.
• Coupons and their face value cannot be exchanged for cash or gift cards.
• Competitor coupons are not accepted at CVS/pharmacy.
• CVS/pharmacy does not accept coupons for items not carried in our stores.
• CVS/pharmacy does not currently accept coupon bar code images displayed on a smartphone, iPhone, Droid etc.
• The total value of the coupons may not exceed the value of the transaction. Sales tax must be paid if required by state law.
• Certain CVS/pharmacy coupons may be subject to state sales tax rules similar to third-party manufacturer coupons and sales tax may be charged on pre-coupon price
o Third-party manufacturer coupons are coupons issued by a third party and sales tax may be charged on pre-coupon price.
• Language at the bottom of CVS/pharmacy coupons provides specific coupon acceptance rules.
• Any coupon offer not covered in these guidelines will be accepted at the discretion of CVS/pharmacy management.

Sale Items
• CVS/pharmacy will accept manufacturer coupons for an item that is on sale.
• CVS/pharmacy will not accept percent off coupons for sale and promotional items.
• In the event that any item’s price is less than the value of the coupon, CVS/pharmacy will accept the coupon only to the price of the item.
CVS/pharmacy does not provide cash back in exchange for any coupons.

Multiple Coupons
• CVS/pharmacy accepts one third-party manufacturer coupon and applicable CVS/pharmacy coupon(s) for the purchase of a single item, unless prohibited by either coupon offer.
• The number of third-party manufacturer coupons used in a transaction may not exceed the number of items in the transaction.
• The coupon amount will be reduced if it exceeds the value of the item after other discounts or coupons are applied. (For example, a $5.00 coupon for a $4.99 item will result in a $4.99 coupon value).
• CVS/pharmacy accepts multiple identical coupons for multiple qualifying items as long as there is sufficient stock to satisfy other customers, unless a limit is specified. Management reserves the right to limit the quantity of items purchased.
• CVS/pharmacy reserves the right to process coupons in any order.

Internet/Print at Home Coupons
• CVS/pharmacy accepts valid internet/print at home coupons containing a barcode.
• CVS/pharmacy will not accept reproductions or rebates.

Buy One, Get One Free Coupons
• Buy One, Get One Free Promotions may be combined with a Buy One, Get One Free coupon.
• Two Coupons may be used on a Buy One, Get One Free promotion.

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Join the Discussion 

  • Lisa

    Thank you thank you thank you!! I've printed out the letter from CVS customer relations.

    I always have a problem with using 2 coupons on a bogo item. So happy this is cleared up finally!!

    Thank you thank you thank you again!!

  • http://none Dee

    I recently went CVS and they stated they received an update regarding their coupon policy and ECBs. They now accept expired CVS coupons and expired ECBs. Have you heard anything from the corporate office and will you be posting the update? I would LOVE to be able to take it with me on my quest for low prices!!!
    Thanks for everything!
    Dee

  • Alicia

    I think it varies store to store. I went to a store in my hometown and they said they accepted expired extra bucks (this was after having a conversation with the cashier about how I always forgot to usee them) So I thought cool and started saving them up til I had quite a few, went to the local store where I live now and wouldn’t you know the cashier said they absolutely do NOT take expired EB. I was rather mad, but I told her what the other store said and she said they are not allowed to do that. Apparently they have to send them in the mail to the office and they will not take them, but I don’t believe that because surely the stores accepting them would get in trouble for it if that was the case. My CVS though is never good about coupons. I am not usre why stores are so mean about coupons, I mean they will recoup the money plus a few extra cents for handling.

    • AH

      Hi everyone. I recently was chatting with the CVS Store Manager and she told me that you can call Corporate and tell them that your EB expired a few days ago & you forgot to use them, and she said that they’ll reprint them and send them to you! I was like awesome – because I always forget to use them by their expiration date. Bye, AH.

  • http://www.tarawrites.com Tara M. Clapper

    Thanks for this information. I am about to head out to CVS with a $2.00 off manufacturer’s internet coupon. This is the first time I’ve tried shopping with an internet coupon from the manufacturer instead of the store.

    I really appreciate that you actually wrote to the company and posted the response. It’s very accurate information.

  • Sarah

    After a number of frustrating encounters, and as many varying versions of their policy on internet/printed coupons I finally contacted corporate. Unfortunately I did not get anything in writing, however was directed to call. She did confirm that they should take them, their training says to always attempt to scan first, or they can manually be typed in, at that point if it doesn’t work they are to politely (haha) hand them back to the customer. She said if there is a problem you can ask THEM to call corporate and verify a coupon, or you can call yourself. She said there are a (small) number of stores who’ve had large volumes of fraud and have stopped taking them. I had the store info, so she is contacted the person in charge of that store. Sigh, just not sure if I want to bother going there again.

  • Kathleen

    I was at CVS today and was told I could not use some of my coupons combined with the BOGO coupon. I bought 4 toothbrushes. Had two BOGOs and four $1.00 off coupons. I figured the four $1.00 off was a strech but at least I should be able to use two. The sales associate would not let me use any of them.

    By reading the email posted above, I should have been able to use all four coupons. I just got done emailing CVS myself. Hopefully they will make right on the sales associates mistake.

  • Jamell

    I went back to CVS today because I bought the Pepperidge Farms Milano cookier 2/5$ and forgot to give them the 2 $1 off coupons and they were really nice about it and he just handed me $2 in cash! He said it was really great that I came back for that because $2 is alot and I agree!! So far I love CVS

  • Mizzhoa

    Does anyone know the policy for the rain checks? I went in today @ a local cvs and used one of them and the cashier refuses to give me the EB that was written on the rain checks. I was standing there trying to explain to him but he was so rude and refuse to do until there was a long line!

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