Dear Krazy Coupon Lady,
Thank you for taking your time to contact our Corporate Offices. We appreciate hearing from our customers and value all comments received.
Unfortunately, we do not have a coupon policy.
Again, thank you for contacting our corporate office. We truly appreciate you taking the time to share your comments.
Sincerely,
Audelia S.
Consumer Response Representative
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Aren’t you glad that I took the time to post that? So helpful, right?
Here is what we have found as far as coupon acceptance at Walgreens:
- Walgreen’s will tell you that their policy is to follow the guidelines printed on the individual coupons.
- 1 Walgreens and 1 manufacturer coupon can be used for the same item, unless either coupon prohibits it.
Q. What happens if the Manufacturer coupon’s value is more than the retail value? A. Walgreens does not provide cash back, but the coupon can be adjusted down.
Q. Can managers limit the number of items being purchased? A. Managers have the right to limit the quantities on all advertised items.
What! How can they not have a policy? Sounds like a bunch of malarkee!
How can a company that ISSUES coupons not have a coupon policy?
Thanks for the information KCL.
So my local Walgreens manager has been having issue lately with the “one per transaction” vs. “one per purchase” debate. He will only let me use one of any individual coupon per transaction. So frustrating! I emailed corp last week to get an offical policy response but never got one…so this must be why.
What can I do to set my manager straight?
Hi-
The same thing happened to me last night. So frustrating…. The cashier told me their manager told them that they could only take 1 coupon per transaction. I called 1-800 Walgreens to complain. Why does it seem like no one at Walgreens has the correct information or is this a new policy? Anyhow the Manager called me back today and told me that we can use more than 1 coupon per transaction as long as each item is different. He also said they were told they can’t do more that 1 of the same coupon in 1 transaction. For instance I wouldn’t be able to buy 5 tide detergents and have 5 manufacturers coupons (1 for each. They would have to have separate transactions for each. This makes absolutely no sense at all since it requires a lot more work on their part. The manager was very nice and he is frustrated as well but has said this new policy has been given to him and each employee had to sign a paper with this information. I told him that I would like to talk with the person who has implemented this policy to see why and see documentation on their reasoning. this guy was very nice and is going to forward my information on to higher up people. We’ll see what happens.
Well first of all, how about you get a life?? why call corp on a person just trying to make a living??? Just find out how you need to use the coupon, and do it? where is the issue there, other then you?? Remember, these managers could be a relative, son, daughter. Every coupon i have seen lists whats allowed, or not allowed. Follow it and chill, life will be ok
Walgreens is horrible for coupon shopping compared to Rite Aid. Today I had a coupon that created an overage, and they REFUSED to take it. I asked them to adjust it down, and they said they weren’t allowed due to “corporate policy.” Obviously that was a total lie since there isn’t a policy!!! It’s going to take an excellent, excellent deal to get me back through their doors.
If you use the register rewards correct, and in the right order. You could walk out with free items every week. Good enough deal for me:) Other companies are using this same process, I suggest you look over all the ad’s in the paper and have a great time shopping for very little. Hey, you can even do it while you smile:) Everyone is soooo negative anymore, everytime I have had an issue. I am very polite to management, and they do plenty to help me out. So try humor, and being nice. Not demanding or you put people on defense, then good luck getting what you want.
My recent experiences.
S E C O N D R E Q U E S T OCTOBER 8, 2009
FIRST SENT ON OR ABOUT SEPTEMBER 5, 2009
Recently, I have had two Walgreen’s associates refuse to accept more than one manufacturer coupon for items which I was purchasing. I had two coupons for Zantac and the associate would not let me use the second coupon while purchasing two Zantac items. The associate stated that she could only accept one coupon for identical items in my total purchase. I have made thousands of purchases using coupons at Walgreens in the last 37 years and only recently have I experienced this problem. The following was copied from CouponMom.com and has been an accepted standard for as long as I can remember.
“One coupon per purchase”: This means that shoppers can use one coupon per item, with the item considered to be the purchase. For example, if a shopper had 10 identical jars of spaghetti sauce and 10 grocery coupons for that spaghetti sauce, she could use all 10 coupons for her order, which is literally 10 purchases. She could not use 2 manufacturers coupons on the same item if she was only buying one jar of spaghetti sauce because that would be more than “one coupon per purchase.”
Last week, at the same Walgreens Store with another associate the following day, I purchased 3 St. Josephs aspirin, 2 Tylenol Cold items, 2 Benadryl items, 2 Zantac items, and 2 Blue Bell items in one transaction. I had a total of 11 manufacturer coupons, 1 coupon for each item purchased, and a $5 off $25 coupon. The associate scanned each item, scanned the 11 manufacturer coupons, scanned the $5 off $25 coupon, scanned 2 each $5 Register Rewards, and gave me change for $60 tendered. It is obvious that Walgreens POS System has been programmed to accept 1 coupon for each item purchased.
Please respond to this email by providing me with a copy of or a statement regarding Walgreens Policy for the one coupon per purchase statement found on many manufacturers’ coupons.
Thank you in advance for your help in clarifying this matter.