Here is Rite Aid’s new coupon policy which clarifies many points. There are now more restrictions on BOGO promotions and coupons. Also, customers will be limited to 4 like coupons per shopping trip.
If you shop Rite Aid, even occasionally, you MUST print this policy to keep in your binder!

Rite Aid – Coupon Acceptance Updated 5/25/11

To Our Valued Customers:
Rite Aid gladly accepts the following coupon types as detailed in the coupon acceptance guidelines listed below:


Manufacturer Coupons

  • Manufacturer coupons are found in newspapers, magazines and even affixed to products. The UPC on these coupons begins with a “5.”

Rite Aid Manufacturer Coupons

  • Rite Aid Manufacturer coupons generally appear in our weekly circular, on our website and are sent to customers via e-mail. These coupons are labeled “manufacturer coupon” and have a UPC that begins with “49.”

Rite Aid Valuable Coupons

  • Rite Aid coupons are labeled “variable coupon” and have a UPC that begins with “48.”

Internet/Print at Home coupons

  • Rite Aid will accept Internet/print at home coupons up to the equivalent value of $5.00 off.
  • A Rite Aid coupon (with the Rite Aid logo) is NOT considered an Internet coupon (even if printed off the Internet) and is therefore not subject to the $5.00 maximum.

+UP Reward Coupons

  • +UP Reward coupons are special coupons earned by a customer in a prior purchase that can be used for any nonprescription purchase with a small number of exclusions that are listed on the +UP coupon. Multiple +UP coupons can be used (subject to the printed exclusions) up to the amount of purchase before sales tax.

Buy One, Get One Free

  • Rite Aid accepts Buy One, Get One Free coupons, however only one coupon can be used for each pair of items purchased.  A customer can use one “cents off” coupon in conjunction with the item they are purchasing on a Buy One Get One Free promotion (or with a Buy One Get One Free coupon), although the value of the cents off coupon cannot exceed the selling price of the item.
  • Buy One Get One Free coupons cannot be used in conjunction with a Buy One Get One Free promotion.

Total Purchase Coupons

  • Rite Aid may feature total purchase coupons which discount the total purchase amount based upon meeting specific requirements. For example, $5 off a $25 purchase price threshold coupon.
  • These coupons are accepted under the following conditions:
    • The coupon is valid and in date; only one total purchase coupon per transaction.
    • Total purchase equals or exceeds $25 before tax (before any coupons are applied).
    • Coupons for individual items can also be used including another “48″ coupon that is tied to an item in the transaction.
    • Provided the total of items purchased is equal to or greater than the purchase requirement, other coupons can be used in conjunction with the total purchase coupon.


General Guidelines:

  • Coupons must be valid and in date; Coupons cannot be exchanged for cash.
  • Register will validate coupon through scanning or keyed entry of the coupon UPC number.
  • In the event that any item’s selling price is less than the value of the coupon, Rite Aid will accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is allowed.
  • When making a return for a product that had a coupon attached, Rite Aid cannot refund cash for the value of the coupon and cannot return the coupon that was used.
  • Rite Aid reserves the right to not accept any coupon where the validity or the coupon cannot be established.

Multiple Coupons

  • More than one coupon can be used on the purchase of a single item under the following conditions:
    • All coupons match the item being purchased.
    • The total of the coupons is equal to or less than the selling price of the item before sales tax.
  • No more than one “48″ Rite Aid valuable coupon, one “49″ Rite Aid Manufacturer coupon, and one “5″manufacturer coupon can be used on a single item.
  • Rite Aid may accept up to 4 identical coupons for the same number of qualifying items as long as there is sufficient stock to satisfy other customers within the store manager’s sole discretion.

Go HERE to print

Leave a Reply

195 thoughts on “Updated Rite Aid Coupon Policy: Changes to BOGO Policy + More!”

  1. Alice says:

    If I have the gold discount of 20 percent regular priced items:will it apply the discount if I buy something that is on sale under buy one get one 40 percent off? I used to think it would applymy gold discount to the one regular priced items?

  2. Raquel Sala says:

    can you use 2 2 dollar coupons on a bogo

  3. Raquel Sala says:

    can you use 2 2 dollar coupons on a bogo

  4. Raquel Sala says:

    can you use 2 2 dollar coupons on a bogo

  5. ElizabethR says:

    Do you have to use fillers at Rite Aid or can you use more coupons than you have products?

  6. Jenny says:

    So RA coupon policy now states about the BOGO free, but what about BOGO fifty percent off? My local store runs nearly all their sales BOGO fifty percent off, but the couponpolicyrefers to BOGO free. So can I still use two coupons door BOGO fifty off??

  7. MARIA says:


  8. annemarie says:

    The thing they don’t cover in the new policy is what if you have a coupont that says “$1 off 2″ for example, if Rite Aid is selling Ivory Soap at BOGO Free and I have a coupon that says $1 off 2. Will they accept that coupon and take $1 off? Everything else seems clear and realistic, but they don’t clarify that. Any help would be appreciated. Thank you.

    • Britt says:

      Last I heard you could use the coupon on a BOGO. But now, that could change at any time since you aren’t technically buying 2.

  9. Mellybelle says:

    Ladies, really? I don’t mean to seem scathing but some people on here truly embarrass me. I don’t get the BOGO confusion. It may not be legal fraud (yet) to use two BOGO coupons on two items, but it is absolutely and inarguably ethical fraud. You’re kidding yourselves if you think otherwise. At best, you should would walk out with two free items (one per qualifying coupon) only after paying FULL PRICE for one item, technically meeting the “buy one” requirement of “buy one, get one free”. To simplify, you have to actually PAY for it to be considered “buying” it.

    And before you attempt to vilify me, I’m a smart, savvy, single mom of two on a budget with no affiliation with any store or corporate entity. Flame away if you like, but you know I’m right.

  10. Leann says:

    I’ve been a cashier at a national drugstore for over 4 years and I’m also a sensible couponer. That said, I don’t appreciate the cashier and store employee bashing I’ve seen going on here. It’s not easy to work in customer service, especially when customers come in wanting an argument, and believe me, many people do. It’s not the cashier’s fault that the store doesn’t have an item in stock or that your coupon doesn’t work. It’s also not their fault that they don’t know the specific couponing policies. There are literally thousands and thousands of rules at any given store, from how many $20 bills can be in your register to what kind of shoes you can wear to where a particular item can or can’t be placed on a shelf. The new hires are not given a rulebook of any kind.
    In any given day, we cashiers WILL get yelled at by a customer, be cursed out, and told that we’re stupid. It happens every single day. It seems that many customers feel entitled and assume that just because we’re on the other side of the cash register, we must be uneducated and that they can treat us any way they like. And couponers are the worst. They yell at us about not having an item in stock, about not accepting expired coupons or coupons for items they haven’t bought. They make the people behind them in line angry, so that when they finally leave, we have to deal with snarky remarks and attitude for the next ten minutes.
    Also, please understand that cashiers can get fired for just about anything. We had two cashiers get fired for using coupons off a customer’s phone, after we had already been told by corporate that it was allowed. We can get fired for accepting a coupon out of date or otherwise improperly. So if a cashier says that they can’t accept your coupon, please don’t argue with them. While there is no excuse for rudeness, they are likely afraid of being fired and are erring on the side of caution. Instead, contact the company’s customer service department. In fact, contact corporate for any problems you may have in the store.
    I just want people to understand that it is difficult being a cashier when we get limited information from above and lots of grief and abuse from the customers day in and day out. On top of that, we also need to worry about people who steal, drug addicts screaming to get drugs from the pharmacy, and random corporate bigwigs coming in and evaluating us on the spot, all while getting paid very little. So please, cut the cashiers a break and file your complaints higher up in the company!

    • Kathy says:

      WELL SAID and I would like to apologize to you for the rude behavior you are subjected to by fellow couponers.
      I feel your pain, I was able to put myself through nursing school 18 years ago while cashiering, this was before the coupon craze, and customers even then could be soooo negative and abusive.
      I have always used coupons but have only recently begun to “crazy coupon”. I have to admit I have seen some deplorable attitudes and selfishly motivated customers. If in fact people were obtaining these items with pure intent and trusting that GOD would provide for them otherwise then I think we would see alot less of this behavior.
      Keep your chin up and know that there are many that appreciate your efforts.

    • Britt says:

      I absolutely agree with you! well said!

  11. Annette says:

    WOW…Bummed about the new BOGO policy…dont mind so much on limit…and i am absolutley GREATFUL for KCL…dont blame you at all…I LOVE LOVE LOVE your website ;-)

  12. sarah says:

    I like the new rules, except for the BOGO rule. I like that they only allow 4 identical coupons and I wish every store would enact that policy. I hate when I go with the intention of getting a couple things free, but the WHOLE SHELF is empty. Seriously, yall don’t need the whole shelf! Come on now people!

  13. AMBER says:

    ok ive been thinking ladies…we can not sit back and watch this tlc show ruin our way of life. there are too many people watching the show that know nothing about coupons are trying to immitate what they are watching on the show. When these people realize that couponing is a lot different thant he show portrayed they will stop couponing, but it will already be too late for us. this is my way of life and i am not willing to sit back and let it be taken away. Anyone interested in a protest at tlc…reply to this post!

  14. AMBER says:

    I attempted to post twice on TLC and both times my post was deleted within minutes! This show has got to go off the air before couponing is ruined for all of us. Something has to stop this “coupon insanity” and limiting to four and changing a couple of policies is going to do nothing to stop it.

    If TLC is going to have a show about couponing, show the realistic side of it. They Show how much work it is to clip coupon after coupon. Show someone getting all of their coupons together and having a plan in place for their shopping trip and getting to the store and half of what you wanted isn’t in stock. Show the cashier treating them like a greedy thief. Show the other customers behind them in line huffing and puffing. Show the manager not taking thier coupons. Show them leaving a store empty handed as i have done so many times for various reasons. Show the real side of couponing. The kind that is hard work and even though we dont get a hundred sticks of deoderant, it’s still rewarding for us “real couponers” Show the one’s that are only starting this because of a tv show that its not always fun and games. Before all of those that are “jumping on the band wagon” and are being reckless with their coupons, ruin it all for the rest of us who work so hard at it.

  15. AMBER says:

    I personally have read every one of these posts. I agree with all of you about the BOGO policy. I can’t even understand the reasoning behind it for them. They will be the one’s to lose on that policy change. When I first started couponing, I don’t think I had been inside of a WG or RA for about five years! Regular prices items are a joke. a box of betty crocker brownie mix was almost three dollars the other day. I can get the same box at full price at walmart for closer to a dollar. When i shop in there with coupons, I will sometimes buy other items at a higher price, simply to save myself a trip to the grocery store that day for one item (I always have my three children with me who are 4 and under).

    The only reason i somewhat agree with the limit is because i am sick and tired of going there on monday morning to an empty shelf. Back a few months ago there was a sale on motrin pm. Whatever the price was (I can’t remember), it would have been free in the end. I got a raincheck for 4 of them and every week, sometimes twice i would check the store and never did they every not one stinkin bottle! I think they ran the sale, had a few bottles and never stocked the shelves again until the coupons expired because they knew that no one would buy them with the coupon and they wouldn’t have to give the raincheck. They know exactly what they are doing!

    KCL is a wonderful resource and ra has itself to blame for thier stock problem. It’s not that they can’t keep sale items on the shelves, they don’t want them there. They just run the ads to get you in the store to buy items that are regular price as well. A cashier told me not too long ago that the ads were just there to get people in the door. Duh!!!!!!!Why would they advertise that items are free or almost free with coupons if that weren’t the case. If something is advertised for free, who wouldn’t flock to the cash register! They want you in there. But not to buy whats in the sales ad. I will never step another foot inside that place!

    Last week i was at WG at opening on Sunday morning. I walked straight back to the proglide razors and there weren’t any. This was the second week in a row they had been running the sale. I had been in there three times the prior week and never saw one proglide razor. I asked the manager about it and her answer to me was “If people didn’t come in here with all of their coupons and buy 20 of everything then we could keep some things in stock”. As i’m standing there checking out with my coupons and clearly not even near twenty items all together let alone of one item and the store had been open for all of 20 minutes on the first day of the ad for that week.

    I strongly believe that the TLC is to blame for most of my problems with couponing lately. Before the show, I could take my coupons, go to the store, was treated as a smart shopper, etc, etc. Now at Kroger, Walgreen, Rite-Aid, and Walmart, I am usually treated like a thief. Like I am trying to take advantage of someone or like im a greedy person. I never buy a large quantity of anything, usually less than 4 of any one item. I don’t want to take advantage of anything but a good sale. I am a full time mom and i work full time as well but times are tuff! I am simply trying to afford to feed my family of five without living off of welfare or food stamps. I don’t coupon because its a hobby, i coupon to provide for my family. To be able to give my children more by saving a little money somewhere. The show is not even realistic, some of the things i have seen on it are not even legal. I know that lady that had a coupon room didn’t get all of those coupons out of the sunday paper or she would be paying ten grand a year for a subscription.

    The show needs to come off the air before companies stop taking coupons all together. Heck i was at kroger two days ago and they informed me that their coupon policy changed and they no longer accept one manufacturer and one kroger coupon on the same item. I whipped out my coupon policy and whipped out an email from management. I had to put half of the items that i was going to purchase back and i waisted an hour and a half of time that i really didn’t have to begin with. The heii with TLC all together. I refuse to even watch their station because they will profit from it! I saw this coming a long time ago. I watched the first episode of that blasted show and i knew that it was going to cause a whirlwind of problems. How did the execs of TLC not know what they were doing. They did…they just didn’t care. Its all about the ratings. The people on the show buy hundreds of one item at a time. The also have hundreds of coupons. Where do they get a hundred of one coupon legally? KCL never one time has condoned buying that many of anything. I would stage a protest or something at the front door of TLC but i can’t afford the plane ticket to get there. That’s why i coupon. Not so i can hoared up 100 bottles of body wash and stare at it while im eating 100 bottles of mustard. Mark my words, it will only get worse before it gets better.

  16. Britt says:

    I am a former employee of Rite-Aid, management, and had been there for years. As such I can tell you that they can order more than 8 of each item. The store manager just has to send the order to their superior. The problem with that is that so many people come in and ask for them, and don’t come back. Also, if it is a good deal and all the stores order extra product, it could wipe out the DC. As the product comes back into the DC, it’s first come, first serve on store orders. This is why it’s hard to fill rainchecks. Because all the stores gave them out in mass quantities. If you will speak to the personnel in your store, they will extend your raincheck because we know that we haven’t gotten any in. At least we did anyway.
    Another problem is that we never knew how much we would actually sell. Sometimes we would get crazy amounts of one product and it would sit in overstock just taking up space. And lord knows, there is not a lot of space in most of those stock rooms.
    I’ll be honest. Sometimes I dreaded seeing those ladies with the binders come in. Generally it took forever to check them out and the people behind them would get frustrated. Not to mention, that the ones who came into my store were always rude when things didn’t go their way. If we were out of stock on something, it was my fault. If the register refused the coupon, it was my fault. If their +UP reward had ran out, it was my fault. Just please remember when something goes wrong, that it’s probably not your cashiers fault. All that they are there for is customer service. They don’t make the order and they can’t help it if it’s not there or the coupon doesn’t work.

  17. SOphia says:

    I think everyone should boycot the rkc show. Please people stop going on the show. I think we’ve let them into our world enough. Stop feeding into them and educating them on our couponing!!!

  18. Stacey says:

    As someone who is a “sensible” couponer (meaning, I take a reasonable amount of product and would never dream of clearing a shelf because that is rude!) I am glad to see this. I spend so much time planning my shopping trips only to show up and find the shelves cleared. If at a store that offers rainchecks, it’s annoying but I can live with it. SUPER frustrating at CVS or Walgreens where they don’t offer them and I miss the sales completely.

    Sorry, I have a newborn and a full time job. I’m not at the stores immediately after a sale is posted and sometimes can’t get there until Thursday or Friday.

  19. Ashley says:

    I really wish I felt confident that the limit would have an impact on the shelf clearers but they are determined…like people have said here they will just do separate transactions.

    I live in an area where there are about 10 Walgreens stores within a 30 mile radius.

    Recently with the big Clean and Clear body wash BOGO sale where you could get them for free the cashier at Walgreens told me a lady came in first thing that morning and bought all 18 off the shelf…then proceeded to state that she had CLEARED the shelves at 4 other stores already!

    She literally cleared the shelves Sunday morning at 6 stores (at least) by 9:00 racking up 120 free bottles…one person!!

    How could the stores possibly stock up enough to keep up with those couponers?

  20. Judy says:

    I was in Rite Aid recently when they had Friskies cat food cans on sale. I do cat rescue and have a feral colony, so try to stock up when there are sales. I had a bunch of coupons for BOGO and they took them on what I bought, but limited the number of cans I could buy. This is a new change in policy because before I could buy however many I wanted. I am not being greedy; I just use A LOT of cat food and buy it by the case normally. I go thru a half a case a day. A limit of four coupons or the number of cans I can buy will send me to a competitor for sure.

  21. Sharon says:

    When dealing with items out of stock, our local stores in Hillsboro Oregon are great. I always ask for rainchecks and you have a month to redeem them at the sale price they advertise for, sometimes it is better and you can ask for as many as you want for that price as well as still use your coupons and sometimes new ones as well. Also they usually stock shelves within a few days if they are out. If you are hardcore and need more than 4, you can always come back the next day and the next to redeem them is my guess, or go to another local store as we have several in our area to choose from.

  22. Jamie says:

    When will the new policy begin?

  23. Marci says:

    I thought RA was in the business to sell stock? How is the policy going to help sell more product?

    Cleared shelves means there isn’t enough stock period! RA needs to figure out how much stock they will need when they run a sale to keep up with the demand. Having quantity limits will not make a difference. It’s simple have enough stock and people will purchase.

    I will not shop RA without coupons so if they make it so that I cannot use my coupons then I will not shop there. Then I don’t shop there THEY lose money. If anything the should encourage coupon shopping, the more coupons the more shopping…

  24. Immy says:

    TLC is causing alot of problems for those of us who follow the rules and regulations about honest couponing. I have been doing it for over 40 years and have always adhered to the rules of the manufacturing coupon and store where purchases are to be made.

    I agree with Rite Aid about 4 item limitation because I am so tired of going on the first day of the sale and no sale stock on shelve is left.

    I do not agree with the BOGO deal. Rite Aid is getting the money back from the manufacturing coupons plus postage money. So it is a win win situation for Rite Aid…they are not losing anything…BUT NOW WE ARE AND THIS IS UNFAIR!!!


  25. Dawn says:

    Those who are upset obviously aren’t those who have gone to a store and found totally empty shelves! Responsible couponers buy what they need and respect other store patrons in the process. There’s enough stock to go around, dear couponing friends! There’s a find line between desiring to be a good steward and becoming selfish. Each of us find ourselves on both sides from time to time. I think Rite Aid’s new coupon policy is fair and I will continue to shop there.

  26. Liz S says:

    ooh also, I found some mfg coupons at albertsons that are buy a coke 12 pk or 8 pk and a nabisco cracker and get 1.50 off. so i am waiting till friday to get 5 cokes and 5 crackers, crackers are 3 for 5 so I would get them for .16!

  27. Robin says:

    The link you have posted takes me to the August 2010 policy. Do you have a link to the new policy? Thanks.

  28. Jamie says:

    I have always loved RA because it is across the street from my house. And now thinking about it, that might be the only reason. I know that this is a new change with the bogo coupons, but do you realize that I have never once been allowed to use a bogo coup with a bogo sale? I have 4 RA stores within a 10 miles radius of my house and not a single store would ever accept the coupons regardless if I show them their own coupon policy or not. My favorite part of Rite Aid is the ability to use their store coupons in conjunction with manufacturer coupons but less than an hour ago I had a perfectly planned shopping tripped ripped to shreds because the cashier said that the new policy limits all coupons to 1per purchase. I showed her the new coupon policy, she read the same thing as me, yet saw it completely differently than I did. So I guess I will be jumping on the Walmart bandwagon myself! Grrrrr now need to find a killer coupon for the gas I will be wasting

  29. Anonymous says:

    The only thing tht saddens me is the limit 4 thing. Why don’t they just order more to have on hand in the back of the store? That should be easy and if they are selling all of it eventually, then it’s a money making strategy anyway. I don’t overdo it, as it is, but if I want to get 6 of something I’m screwed now. Like toothpaste is always sufficiently stocked and now I can’t stock up as much as I would like an any given time. :(

  30. Beth says:


    I think there should be a limit. I am so sick of going to to the store and the shelves are bare. Just Monday I went to Mejiers to get Ketcup and some jackass had got 3 cart full! So I who needed 2 bottles and I who also wanted the good sale and coupon got none for my kids hotdogs. I know you do not need 3 carts of ketcup and people hoarding crap is getting on my nerves.

  31. Jazz says:

    I just got a handle on this couponing and Rite Aid is my favorite store. I am pretty bummed but now I will just have to rethink my shopping strategy. I was getting tired of going in just two days after the new ad was out to find the shelves cleared. I only got one of the Purex’s for .97 the shelves were cleared fast. I didn’t read all of the posts but I do feel like I have to go on Sunday or I will lose out. I planned on going to Rite Aid today so it is a good thing that I checked out your website.

  32. Robin says:

    I am really grateful for KCL! This site has helped me learn how to use coupons, and find really good deals so for that I am very thankful.

    The RA policy, is going to be a challenge to work around and I agree that the Extreme Couponing show has hurt alot of couponers, for me, I am not a horder, and I dont clear shelves, I just started couponing two months ago and feel really blessed to have saved money, started a a small stock pile of items our family uses on a regular basis, and if RA cuts its own throat by changing its coupon policy, well thank good ness for Walmart and Walgreens!

  33. Jackie says:

    To everyone that is so upset about the BOGO with a BOGO q being discontinued, here is what i want you to think about. They have started implementing a limit of 4 like coupons per transaction so as to help keep items on the shelf for other customers. if you have a bogo sale and a bogo q and you have no more than 4 like q’s of that, you are taking 8 items off the shelf. I don’t have a riteaid in my town, but I can kinda see why they would do that. It still looks like you are going to be able to get some pretty amazing deals there, so I would be happy about that at least! I wish some of the other stores would start implementing a system of no more than 4 or 5 like q’s per transaction so that others might have a chance at getting some of those items we all covet. Cheers to Riteaid for adapting to the economic woes and the newfound way to save. If they are limiting the amount of coupons being used they are saving stock for additional customers to purchase because if they have an empty shelf, they are losing money to that customer that came in for that product, saw an empty shelf and walked out.

  34. Missy says:

    I think you have to look at it like this–
    Anyone who clears a shelf is ignorant. A long time coupon-er or a newbie and both are guilty of it. I know being new, myself, that there’s long time coupon-er’s clearing the shelves at my rite-aid and cvs. Further proof of this is my sister-in-laws own testament that there’s a lady who comes in every week to rite-aid, walks out paying her tax (because she rolls her rewards) but she clears shelves. Not just an influx of noobs thanks to the TLC show that are guilty of it. The show itself proves that when the twins say they’re clearing the shelf and “I don’t feel a bit bad about it.” that people who’ve been doing it for years are just as guilty as anybody else. (While I grant, maybe TLC asked them to say that they didn’t feel bad about it.)

    I am going to add that I think it’s ignorant that people purposely get two cards just to avoid the limits imposed by the store. It is one thing if you’re doing shopping for someone else and fully intend to see that they get their product. But it’s another to use their card so you can get more product that you’re not supposed to have. The store imposes the “per a household” limit for a reason, and that’s so that all households have the chance to receive the same great deal you’re receiving. In my area it’s not something new-Grocery stores have imposed limits for as long as I can remember (even as a kid and before they even had perks cards to keep track) and you were looked down upon if you sent someone else into the store to to get the deal a second time for you. I do feel there are certain extreme cases where this could be overlooked–I feel if you had a family of 20 like the Duggars it’s okay. Or even in a situation where you have two households under one roof. But to me it’s just plain ignorant to try and cheat the system like that so you can build a huge stockpile. It’s not like there isn’t going to be a deal a month down the road where the toothpaste is free yet again and that same coupon will be available again to you soon enough.

    Also I want to say that being able to use a bogo coupon on a bogo deal is an absolute privilege, the fact you can do so amazes me still, and so if there are people going into a store with 10 bogo coupons for the bogo deals (whether the store is losing or making money, makes no difference) it’s about the common courtesy of man kind. If you abuse something, any privilege, chances are that that that privilege is going to get taken away and that’s not just in couponing, it’s in any life experience.

    I’m glad for the limit’s imposed. Last week there wasn’t a single Lady Speed Stick deodorant on my shelf at CVS, there were no Rimmel Stay Matte’s in the lightest colors and there were no Cover-Girl Nature Luxe in the lightest colors. The last time they ran the b1g1free on 2-in-1 Total Care Arm and Hammer dryer sheets at Rite Aid there were none left. (We’ll see if I can get any this week before the sales end.)But like my own advice, if not, there’s always next time.

    2 1/2 months into couponing myself and already I have run into the same problems that many long time couponers are feeling they’re having.

    What’s worse is that I’m not in this to be able to walk out of a store for nothing while carting out hundreds of dollars of groceries. Not doing too bad though considering I’ve knocked our grocery bill from 300 to 180 a month. (And I’m actually really really satisfied with that amount!) I’ve been able to indulge in cosmetics which I never was able to do before now because I didn’t have the money to do it. And I’ve also been able to pick up things I’m putting together for a baby shower gift for my own sister, that I wouldn’t have otherwise been able to do.

    TLC’s show might be teaching people the “what not to do’s” but it also leads them to sites like this and with any luck they’ll be schooled on the proper handling of coupons and what’s proper etiquette.

    Good luck to all at Rite-Aid.

    • Tiffany says:

      I just posted on Rite Aid’s FB wall. I suggest everyone else do the same. Might not make a difference, but its better than doing nothing!

  35. Crystal says:

    *** Those of u that r saying u r glad there is a limit of 4 now, b/c there will be some when u get there… how is that?? Because our store has 4-6 of each item.. so unless u are the very FIRST customer, u still wont get 4. Even if u r the 7th customer and everyone only bought 1, u still will be out of luck.So I am not sure how this helps??? While I do not buy more than 4 of something, I won’t be driving there for a chance to maybe get 1 item. No thanks, not with these gas prices.

  36. Cindy says:

    At some point, many of these products that were bought in massive quantities will be going outdated. All at once it won’t be such a good deal if they go in the trash.

  37. Kristen says:

    TOO MANY POSTS ON HERE TO READ, so IF THE ANSWER TO MY QUESTION IS ALREADY IN HERE I APOLOGIZE BUT….Do ad perks rewards go away when they start a new “session” of videos? Or will the rewards I’ve earned stay in there til I print?

  38. Patty says:

    I know someone that works at Rite Aid as a cashier, she has been there a few years now and she has never seen the coupon policy that i showed her in the past. So its not that the cashiers are stupid for not remembering their store’s coupon policy its that the store does not provide them with a copy.

  39. Mary says:

    Can we still use 8 or 6 coupons per transsaction, but only 4 of the same product?

    When there is a deal of get $5 up RR when you spend $15. Does the Up RR print if I purchase the total of $15 in two diferent transactions?

  40. Riketa says:

    This is just the beginning ya’ll….

    Remember that Tylenol Prescise coupon that came out for $5 offa couple of weeks ago, and Rite Aid had them on sale for $5 -which made them free? I think I went to about 6 Rite Aids and was only able to find one that had 3 left on the shelves. I talked to the manager at one location (just because I was curious), and he told me that the stores are not allowed to reorder just because one couponer comes in and clears the shelves. I am thinking that this may be one of the reasons why the new limit has been implemented. IMO, this doesn’t bother me. What BOTHERS me is I feel like I have to get up early Sunday morning and practically be waiting outside the door like someone at a Black Friday sale, because I am trying to beat the people who like to clear shelves….

  41. Tara says:

    The biggest problem I see with this new policy change is the fact that it’s going to confuse the sales associates even more. As I’ve read in previous comments, many people have had issues with misinformed store associates/management regarding their own coupon policy. The more restrictions you place on the policy, the more difficult interactions will take place at RA. I’m fine with the limit of 4 like coupons, but the BOGO stuff gets so confusing. I’m not criticizing store employees, I’m just pointing out that these changes will in fact make it more difficult to shop there.

  42. Debbie says:

    And I agree, KCL’s are not to blame. They help hundreds of thousands, if not millions start saving money. Blaming them because you didn’t or wont take that extra time to seek out the deals is only your fault. Sounds like there are some very jealous and ignorant people on here!

  43. Debbie says:

    I think this is a crummy change, this only hurts Rite Aid and the sensible couponers out there! I have only been couponing for about 3-3.5 years so when I see an amazing deal I only grab a few, 2, maybe 4 if I KNOW 100% it will be used by MY family! There are ALWAYS deals to be had, and I know this. That is why you will never see be clearning a shelf. There are always going to be more deals!!

    Rite Aid closed down in Las Vegas, sadly, but I know I feel the hurt when Wags and CVS follow suit. I just wish adults could be having with commen sense.

    And I think ALL stores should have in place a limit on certain coupons. Like beauty, medicine and paper and cleaning items. I just want to get my few free and cheap items and use them, thats all!

  44. Julie says:

    I am fine with the limit of 4 like coupons, EXCEPT for when I preorder items. I had preordered some purex and was able to use those 3 off 15 coupons (one per order) that print on the receipt and the mfr coupons I had for the purex, making it CHEAP. Now, I can’t do that. It stinks because I wasn’t clearing the shelves, but now I really can’t preorder either. If people are going to buy that much, they need to preorder. It helps EVERYONE. It is easier for them and us too! The stores will even end up selling more b/c some is left for everyone else. I’m also upset about the BOGO – they need to change this or lose business!

  45. Sherry says:

    Their Facebook site has a conversation devoted to the coupon policy change. Give them a piece of your mind there as well. There were 84 comments in 44 minutes, last time I checked.

  46. kasbud00 says:

    BOO Rite Aid is right!! i had a coupon for 50 cents off cereal the other day and was gonna use it at Rite Aid. I checked their price for the cereal, it was $3.38. The next day it was on sale BOGO, so i thought this will be a better deal to wait till tomorrow…use the BOGO and my coupons. I got there the next day, it was indeed on sale BOGO but they jacked the price up to $4.99. I’m not playing that game..I’m done with Rite Aid!!!!

  47. Sherry says:

    They’ve posted their policy link here, and the feedback is starting. Ring in on your disappointment. Maybe they will take notice if we explode the comment section.

  48. Kelley says:

    YES people have been couponing for years, back in the day YOU OLDER PEOPLE did not have the technology WE YOUNGIN’S have. DONT HATE because you did not have this site and other’s sites like KCL to help with coupons. YES the extreme couponing on TLC IS very extreme but it does not give us couponers a bad name. IF you were smart you would shut your mouth and actually pay attention to what they are buying. IF They are buying alot of items, at least MOST Of the have the decency to pre-order them. AND ONE MORE THING, THIS SITE HELPS PEOPLE LIKE ME AND OTHERS TO PERFECT THEIR COUPONING, AND OBVIOUSLY IT HELPS YOU AND YOU SHOULD NOT MAKE IGNORANT AND MEAN COMMENTS ABOUT KCL BECAUSE YOUR ON HERE TOOO! UGH I hate uptight and have nothing else better to do with their lives people like you, get off the site if you dont like it. NUFF SAID.

  49. sarah says:

    Haven’t shopped them much lately anyway. The extra bucks (or whatever they call them) expire way too quickly and I’ve been losing money! Can’t spend them fast enough. No deal.

  50. letsgivecredit says:

    Hey let’s give credit where it’s due.
    This is the ONLY coupon blog that allows fraud and abuse discussion.
    Name any other big site and they delete such posts. They don’t like abuse discussion because it hurts their bottom line.

    Even coupon forums delete abuse posts, and ban complainers because they want the revenue the shadies bring. Use any website appraisal site and look what these sites,blogs, and forums bring in. See why they house the shadies?

    Looks to me like Krazy Coupon Ladies actually care about abuse and fraud and are even willing to lose some bucks over it.

    They clearly are not all about the $$$$$$$$.

  51. Amy says:

    With the exception of the BOGO coupons not being accepted for the BOGO sale promotions… I already follow all these rules. I quite frankly am thrilled. Maybe now when I get there on Sundays there will be some sale items left on the shelves. Thank you Rite Aid.

  52. Tiffany says:

    I was shopping at riteaid once a whil ago and they had a sale on careferr and I had a dllar off q to make it free. The clerk told me I couldn’t use the q to make it free bc it was already on sale!! I try not to go in there annymore. I have never heard such a stupid thng!

  53. Carrie Thompson says:

    Has anyone followed up with Rite Aid on this? If you look at the address in the web address bar it says its from August 2010!!!!!! I searched Rite Aid’s web site and have not been able to access it from them, just the link attached to this blog. If they haven’t published it officially for the public it may not be legit. Especially when it’s a year old.

    • Sherry says:

      @ Carrie Thompson – The old policy was dated Aug 2010; they just didn’t update the date in the URL when they updated the policy.

  54. Demetria says:

    It’s not a scam if we use coupons legally. It’s not fraudulent use. CVS and Walgreens still allows for the BOGO coupons, so I’ll be saving my coupons for those stores. I agree with the limit of 4 like coupons, because drugstores aren’t Walmart and they don’t have aisles and aisles of tons of product, and it irritates me when items on promotion, like the up rewards, are sold out by the time I get there. I will continue to shop at Rite Aid, and the new coupon policy does present a challenge, but challenge accepted.

  55. jen says:

    4 like coupon/shopping trip is ok but i feel disappointed about the BOGO. i dont buy like 20 of the same items and clear the shelves but it really saves money when i get to use 2 coupons on a BOGO because thats all i can afford. i dont get it, these are items on sale they wanna get rid of, do they get paid by the manufacturer’s for the 2nd item or would they rather lose gettin paid for it by coupons and 8 cents more..

  56. Char says:

    My shopping at Rite Aid has slowed down as a result of their poor policies, even before the changes! I’m tired of empty shelves, and I have a stack of rain checks that have never been able to be purchased! I’ve talked to the store till I’m blue in the face, and I’ve called corporate to tell them of my displeasure, but they don’t care! The way it should work, if they cared about customers, would be that they would hold the items when they were available, so you could fill your rain check. I talked to an employee of Rite Aid and she gave me the scoop that corporate only allows each store to have 8 of one item on the shelf at a time. And that they are limited to how many they can re-order; so it doesn’t help to pre-order; I’ve tried that, even before the ad, but I’ve never been able to acquire the items by pre-ordering them. I have been able to get some good deals in the past, but I would say the last 6 months shopping at Rite Aid has not been very profitable for me. I’ve wasted so much time chasing around to find empty shelves, and rain checks are a joke! I remember once upon a time that either Montgomery Wards or Fred Meyer’s was prosecuted by consumer protection Attorney General’s office for not fulfilling the rain checks they issued. They were made to make good on rain checks, or they were told they would have to advertise that it was limited supplies on an item, and no rain checks. It managed to stop their fradulent advertising practices. Maybe its time for us to send our unfulfilled rain checks to the Attorney General’s office, what do you think guys? Is there anyone else frustrated with their policy on rain checks and empty shelves? Seriously tell me, if they can only have 8 of an item on the shelf at one time, what in the world do they expect when thousands of people may come in to a store for an advertised item, not even putting into the equation people who coupon!!

    • Kristie says:

      You are absolutely correct. I know someone who works at Rite Aid and they have a limit they can order and when they try to order more of an item they know will sell quickly, they can’t. Also, based on the size of the particular Rite Aid, they may not even get the item at all. The smaller stores may not even have some of the sale items because there isn’t enough room on the shelves for as many products as the bigger stores.

  57. anita says:

    K why is everyone going to complain to rite aid. Why aren’t we all complaining to TLC?!?!? Tell TLC the extreme shopping trips are deceiving since most of those trips had to be approved by corporate some where using the wrong coupons for wrong items and stores are knuckling down now bc these outrageous results make people want to hoard not save. The lady who bout 147 mustards and her husband didnt even like mustard was nuts that is what america thinks is trendy after watching the show. Let’s go clear shelve and get as much free stuff piled up as possible even thought we wont use it.

    Let’s just tell TLC to not air anymore aafter this season and more importantly let’s spread the news on these types of sites for other couponers not to volunteer to be on the show. Once they run out of willing couponers the show stops! Its nice to help others find good deals like krazycoupon lady and other sites. But to go on national television and show unrealistic results with coupons is creating quite a negative result for the rest of us.

    • Sherry says:

      @anita – Why would TLC care? They are in the business of television, and the changes prove that people are watching, so they are likely to air MORE of the same, not less. Complain to RA, who might make the change back when they realise they are LOSING profit by LOSING customers who buy more than just the sale items.

  58. Kristie says:

    I am not surprised about the change. I feel Rite Aid has great sales, a great Wellness program and offers a lot of extras (like $5 off $25 store coupons). Rite Aid has a reputation for not having enough stock and I’m sure they get tons of feedback about that and maybe this is their way of helping everyone get some sale items. I’m one of the frustrated shoppers who goes in 1-2 times a week with a list and maybe can find half of the items and often times none! I’d rather have limits than spending my time preparing a list, gathering coupons, driving to the store and finding no items and feeling like I just wasted my time. I must just be too nice — I will make more frequent trips to the store to make smaller transactions to not hold up lines, I only get 2-3 of an item to leave more for others, and I make sure my items and coupons are perfectly organized before checking out to make it as easy as possible on the cashier. My other frustration is finally getting a few items and then a cranky cashier who treats me like I’m trying to pull one over on the store and a bother to them.

  59. Denise says:

    I just read the part about the limit of 4 like coupons… I actually like that part because I can’t run to RA on Sunday morning and it’s a pain to get rainchecks sometimes. I get 4 Sunday papers, and usually 4 of whatever is a fantastic deal is really enough. Be reasonable people. Even the BOGO sales with the BOGO coupons don’t happen very often. Good for RA for making a change that will make their store sustainable and have more stock on their shelves.

    • Amber says:

      Hello? More stock on their shelves means LESS sustainable and actually means an “Out of Business” sign on their front doors! They are a store and are in the business of SELLING things, not holding them on their shelves.

      I dont see why everyone is saying “Yay, 4 per trans”? Really? I could go through my RA’s and see that over 2/3 of their merchandise has ONLY 4 ITEMS!!! One person can “clear the shelf” by following the new rules. It’s silly, really. This new policy is only going to make it harder, not stop it in it’s tracks.

      The one coupons on a BOGO store promotion is probably the biggest wrench in my Rite Aid shopping. It’s too bad too, Rita Aid //was// my favorite store. :(

  60. Jaclyn says:

    I haven’t read ALL these comments but just wanted to add that I was shopping at Walgreens today and wanted to do more than one transaction (so I could roll my RR) and was told that they have a new store policy which only allows one transaction per customer. I was very upset and left buying nothing. Because the whole point of me making that shopping trip was to roll my RRs and save my out of pocket.

  61. Ang says:

    I am going to tell you all, I love RA and the workers there are so friendly (Caldwell, ID) I try to get my shopping done early but as a mom with little kids, I don’t always make it first thing. I get sooo tired of cleared shelves, so I am in favor of limits although I wish they would get more of sale items,,,but 2 wks ago, the big sale on purex laundry deter. many people called in, ordered like 50-100, and guess what, never showed up to get the product. I was in there, they had 3 pallets sitting in the store with no home,,made me sad to think ppl abused the mngrs and the store. Love RA, will continue to shop there

  62. michelle says:

    Everyone needs to contact rite aid regarding this issue and show your displeasure with the new policy! I just wrote on their Facebook wall and noticed that quite a few people had already done the same. It may not help but maybe if enough of us complain they might get the hint? I really feel like there going to be kicking themselves in the A#% for this!

  63. Valerie says:

    Wow! Even I couldn’t read ALL these replies, and I love to read:)

    Well as I see it either one, RA will change the bogo policy change, or stop having bogo sales altogether because as a regular couponer you could get a better/similar deal with 2) $ off coupons + 20% store discount + 2 RA q + up rewards deal; and the regular couponers WILL wait for the best deal.

    As far as the limit 4 coupons, it won’t do a thing to limit the shelf clearers. They already do multiple transactions and shop at several stores. They WILL however take even longer in the checkout line and probably register the most/loudest complaints to the company to remove the limit. RA also tracks most deals over multiple transactions, so this change will increase the # of transactions; therefore, even longer lines at checkout.

    WTG RA:(

  64. Aimee says:

    To the people feeling sorry for drugstores, give me a break. Not only do they mark their merchandise up a ton, they also offer big sales because the bulk of their profit is not made on store merchandise but on prescriptions.

    • Katie Lyons says:

      I don’t feel sorry for Rite Aid by any means. I’m just saying that there are obviously reasons behind the rule changes. People are taking advantage, and I’m sure that a lot of other stores will be following suit here in the months to come. And even with the rule changes we will still be able to get great deals. Especially since they offer video values and $3/15 purchase coupons on top of getting deals with sales and manufacturer coupons. I’m not angry at Rite Aid for changing their policy, it’s their store, they have every right to change it. And we don’t know the reasoning behind it.

      Yes it sucks that there will be a few products from them that won’t be able to be free because of the BOGO change, but there will still be a lot of great deals. And I don’t think that this is a reason to boycott them at all.

  65. kentucky says:

    I agree..I have been couponing for 30 years.This TLC Show has done alot of damage for couponers.It makes the stores look stupied n the couponers look like thieves. As far as everyone crying about people getting 10 or 12 of the same product.Thats the stores fault, they should stock more!! They want to have enough on the shelf for their Customers.And they only stock 12.They have a limit of 4 per customer.Wow they satisfied 3 customers..Get Real..Also Krazycouponladies are not doing anything new,they did not “invent couponing”.All their TV appearance has hurt all of us!!

    • hasammie says:

      The Krazycouponladies run a site. Their TV appearances are just a part of their job. They have helped me save money. I’m grateful for them.

      • Sherry says:

        @hasammie – I don’t think anyone is blaming KCL, or would be very rude to do so on their site.

        The blame here should be on RA, who don’t realise they are cutting off their nose to spite their face, as they are losing ALL our business, not just our coupon business, by making us angry over the unreasonable BOGO changes. They are HURTING their profit now, which could not have been damaged when they were being reimbursed for the coupons in the first place.

        The BOGO sale itself takes money away from RA. The BOGO coupons, or 2 coupons on a BOGO sale, does not. If they wanted to save profit, they should cut down on the number of store coupons and BOGO sales, not mfr coupons on those sales for which they are reimbursed, often over the amount we couponers actually saved, as we could only get it up to the sale price, but they get it all reimbursed.

      • Julie says:

        I LOVE KCL. They help me get sooooo many deals. I’m upset at rite aid!

        • kathy says:

          Way to go Rite Aid, I’m behind you fully. I too am tired of going into the stores to purchase items and have the misfortne of watching some coupon bandit take everything off the shelves. Greed is most often the motiivating factor and these items are rarely used to send to the Troops, empoverished coal mining families, group homes…etc etc.
          I applaud you and find you’re new policies more than acceptable. I personally was abiding by those prior to your instituting the changes.
          BRAVO BRAVO BRAVO to whomever in Corporate found a way to make thing obtainable for all couponers!!!!
          I will be sending a letter of appreciation to corporate and encourage them to Keep up the good work.

  66. Katie Lyons says:

    I’m sure that this is just a small window into what we have in store for coupon policies changing. Everyone is right that the Extreme Couponing craze is changing the way stores and manufacturers allow coupons to be used.

    I’m not upset at Rite Aid for changing their policy, and think that any changes that were made were because of abuse by the people that are being dishonest with coupons, or hoarding. Yes, it completely sucks for us that don’t abuse the coupon system, and use it to get products for our family and not products for the whole country. But lines have to be drawn somewhere. While I’m sure they are benefiting from an increase in customers due to couponing, it obviously must be hurting them in some aspects and that is why the policy was changed.

    Hopefully this “craze” dies down soon and things can be normal again for all the regular couponers that don’t take advantage.

    My Rite Aid is so great, the cashiers are friendly and patient with coupons and very helpful. I will definitely still be going to Rite Aid. I would like to support them, they seem to give a lot to their customers (with their $3 of a $15 purchase, and video values, etc) They don’t have to be so generous, but they are. And to me, that outweighs not being able to get a couple of items for free with a BOGO coupon. Just my opinion.

  67. Beth says:

    Don’t cray ladies. Most cashiers don’t care. i just used 10 bogo coupons on Hershery bars. No one said anything. I agree with the 4 like coupons thats fine. Pretty soon Walmart will win everyone’s business. :) This to will pass

  68. david duong says:

    what happen to thing bogo coupons on bogo sale

  69. Cassandra says:

    I had such a horrible experience (not related to coupons) at Walgreens that I’ll never set foot in one again so I will continue to shop at Rite Aid and Target. I will however be voicing my opinion to RA via email! I think extreme couponers will be able to find a way around 4 coupons for 4 items, they will bring several people with them or do multiple transactions so I’m not convinced that this will remedy shelf clearing.

  70. Laura says:

    Here is what I wrote to them:
    I wanted to express my disappointment with Rite Aid’s new coupon policy. Both CVS and Walgreens allow a BOGO coupon on a BOGO sale, and the same goes to using 2 coupons on a BOGO sale. Rite Aid does get reimbursed for these coupons. This, in my opinion, is going to push people (including myself) to go to other drugstores. I have also found that sometimes it requires more than 4 products to get the UP rewards. I understand you have had a lot of complaints about stock, but it seems to me that you should just put limits on the items, not on the amount of coupons.

  71. Amy says:

    what about ra’s bogo 50% off can you match it with the manufactures bogo free???

  72. Carol_R says:

    I’m still confused. Can anyone clarify some stuff for me?

    Under their new store policy can you only use 4 like coupons in 1 transaction or ever? I don’t have an issue with the 4 like coupons in 1 transaction but would otherwise. For example, for the Sally Hansen beauty tool deal which we were allowed to do twice, I did it twice under 2 separate transactions on different days using 4 coupons the 1st time and 2 the 2nd time. Would this still be OK?

    I don’t have an issue with them not giving overages when the coupon value is more than the value of the item – however, I don’t think that they should profit from it. I’m wondering if they are submitting the coupons and getting reimbursed for the full value of the coupon and not just the amount that was actually used. In that case, the store is making a profit off of the coupons.

    I don’t believe that the store is reimbursed for store coupons that aren’t manufacturer coupons so I can understand them cutting down on that. I feel fortunate that grocery stores around me are giving double and triple coupons still since they aren’t being reimbursed for anything but the face value of the manufacturer coupon.

    I still don’t totally understand the BOGO.

    From what I read it seems that for a BOGO manufacturer coupon you can only use that coupon and not a cents off coupon on the free item.

    From what I read it seems that for a BOGO promotion you can only use 1 cents off manufacturer coupon for 1 item which is the one that you purchased.

    I’m wondering if the recent Bengay deal had an effect on this coupon policy since with the $3 Bengay coupon which you could print or clip and the $2 Rite Aid store coupon you could get the item almost free and then in combination with the Weekend Warrior deal if you did the deal 5 times it put you above the $25 threshold and you got a $10 register reward so that you made $5 on the entire deal.

    I cannot agree more that the Extreme Couponing show is badly affecting regular couponers. They keep profiling people who are either resellers, committing flagrant coupon fraud, or have serious psychological hoarding problems.

    I don’t see buying up to 4 Sunday papers as excessive especially since the newspaper industry is in such bad shape. I still don’t see how its less expensive to buy the inserts and not the newspapers or to buy clippings.

    While there may be some shelf clearing in the area I live in (DC area) I believe it’s more due to drug stores not stocking up on sale items that they are promoting, which is something that the grocery stores will typically do. When they’re blatantly (like Walgreens) promoting items in their ads that are free after the register rewards even without coupons or free with register rewards and current manufacturer coupons what do they really expect?

    The attitude though of some of the couponers on Extreme Couponing is really offensive to me. They’re blatantly saying that you’re a fool unless you’re getting almost all your items for free which is ridiculous. Stores aren’t in the business of giving people products for nothing. They’re doing a ploy to get you into the store in the hopes that besides the sale item you’ll make purchases of non-sale items. The whole register rewards is a ploy to get you to come back and make additional purchases in a limited time frame. Now as a savy shopper you can work that in your favor but no store wants the type of customer that is shown on Extreme Couponers since those people aren’t interested in buying any other items in the store except those that they are getting either free or practically free. They’re losing significant amounts of money due to them and they’re alienating other paying customers who they make money on due to the extreme couponers clearing the shelves.

    Manufacturers anticipate that only a fraction of the coupons printed will be redeemed (same as rebates). If a significant larger percentage starts being redeemed, then they’re going to change their policies since it’s costing them a lot more for the campaign than anticipated.

    Part of the problem I believe is that the drug stores highly over price almost all of their items and are not competitive on anything but their specials or sales items. Before I got into couponing I rarely even set foot in a drug store since none of their regular prices on anything is a good buy. The only reason I go to them now is their deals. If they don’t have it on a really good sale, then it’s way overpriced.

  73. charlene says:


  74. liz says:

    I just get all my ad’s together along with my coupons and take it all to wallie world. They usually have everything that wags,ra,and cvs has but cheaper, so you come out with even better savings.Walmart now takes bogo’s and you can still add a coupon on top of each item. Occasionally you run into an employe that think the store belongs to them and they try to give you grief, thats when you whip out your handy dandy coupon policy and striaghten them right on up. Yes i do stockpile up and occasionally wipe out a shelf or two, but i have two other families that their main source of income has been injured and are now unable to provide like they use to .So my familynow shops out of my garage for cheaper food.I do not buy stuff i don’t use thats just plum crazy to have 500 chap sticks

  75. Ursula says:

    Maybe because it is because I worked in retail for years but I go by my own rules-don’t have more than two coupons for the same thing (if it is a bogo coupon I only use two for a total of 4 product). don’t ever ask for rainchecks. Do one transaction. If needed do another transaction another day. Don’t sit there and pout or complain outloud that they are out of a product. Maybe this doesn’t make me an “extreme couponer” but I still get awesome deals and everyone is happy!

  76. Nessa says:

    I talked to my RA manager on Sunday and she told me she would be more than willing to order anything I wanted in any quantity I wanted. It might take 2 weeks to come in but they would give me the same deal as the ad.

    I don’t like losing the BOGO deals but I’ve never had the fortune to snag one. Limiting you to 4 like coupons per transaction may lead to a limit on transactions per day like my local Walgreens. I get sirty looks every time I walk in there and and I have never done more than 2 transactions in a day.

    The key here is to roll with the punches and maintain a good relationship with management. Management are the ones that talk to corporate and help make decisions.

    If you don’t like the new rules, don’t get pissy on here, contact corporate!!!!!!

  77. Nicole says:

    @ Beth

    In my experience CVS writes the raincheck and also the ECB on it. So when you redeem it you get the ECB. Walgreens told me you have to fill out a form and send it away to get your RR on a raincheck. I havn’t experianced Rite Aids Up Rewards with a raincheck yet. Hope this helps.

  78. JDCJD says:

    RA should kiss the feet of coupon users. They have been in financial trouble for a long time, their stock has been garbage for years, their non-sale prices are crazy. Coupon usage generates traffic for the stores. But they continue to be boneheaded (i.e. the BOGO promotion cents off policy). Wanna fix this Rite-Aid?!?! PLAN AHEAD, AND STOCK MORE WHEN THERE IS A SALE!!!!!! Link the video values to the wellness card to prevent multiple accounts. Return the BOGO to its original glory. Have a deliveries more than 2 times a months (is this for every store?? WV is 2x per month restock).

    • JDCJD ~ I COMPLETELY agree with you! My Rite Aid and Walgreens were dead before the coupon craze. Now…they are busy all the time and have lines. It’s a known fact in retail that you make money but getting people into your stores, no matter what the method. It’s a proven fact also that the longer they shop, the more they will spend. Personally, before I started couponing I spent 100% of my household grocery money at Stater Bros. Now…I would say it’s about 60% Staters and 40% Walgreens/CVS/Rite Aid with a small percentage going to Vons. They should be kissing our butt!

  79. Beth says:

    Can anyone clarify the coupon policy as far as rain checks? For example if I have coupons that basically cover the cost but there are + up rewards/rr attached to the item is rite aid allowed to put the rr on a gift card or in store credit some other way? I was told by two different managers at the same store two different things. Help please

  80. ann says:

    I had seen the writing on the wall a month ago. i was telling my son the extreme couponing show is going to ruin it for us sensible couponers.
    and now it has come true. all the major chains, cvs, walgreens walmarts and target etc. will follow suit for sure.
    i can’t blame the stores for doing this. i never ever had more than 2 of the same coupons. i only have one computer. rite aid was the easiest store to shop with coupons. now no more. blame TLC and that one couponer who used hundreds of coupons on the wrong items and got away with it. i will not mention her name, but she was accused of coupon fraud at her local supermarket. and even denied it, but videos proved her fraud.
    this stuff hits the blogs and then the major chains like a fast wind.
    also more bad news. major coupons like proctor and gamble, unilever etc. are changing the wording on their coupons to say 1 coupon per transaction rather than 1 coupon per purchase. so what that means if you were to buy 4 tides, you can only use 1 coupon in that transaction(purchase) or the coupon will say $1.00 off 4 tide purchases. once again only 1 coupon may be used.
    this is to deter coupon fraud. counterfit coupons and of course hoarding, etc.
    those days of getting a goods deal is fast disappearing. before long there will no longer be paper coupons but coupons only downloaded onto your grocery card. this prevents from hoarding items.
    sorry to see this, but i saw the writing on the wall…. :( it only takes a few to spoil it for everyone.
    craigslist wanted ads here are filled with so many requests asking for your sunday coupons, it’s got way out of hand… :(

    • Ursula says:

      totally! this is sad

    • Jessica says:

      I agree with you that it has gotten out of hand. I work at a grocery store and our sunday papers are getting stolen or the coupon inserts are “disappearing”. Is it really necessary to get 20-50 of something at one time? You can get a nice stockpile built up without clearing the shelves and saving NOTHING for anyone else. Yes, I understand that times are tough, but people need to be respectful!!

  81. jessica says:

    This is CRAZY. So because there are crazies out there people like me who only buy 2 to 4 of a like item will now not be able to do extras. I bought a toothbrush last week on sale for .87 cents i used 1.00 coupon cause the manufacture refund them 1.08. They are now profitting .13 cents in this case but for instance if i purchased something for 50cents and had a 1.00 off i can now only get the item for free and they profit. they should have to write on the coupons even if there not get free coupons how much they redeemed it for. I went to cvs and bought vitamins and other stuff 1 vitamin at 2.12 had a 3.00 off and they would only give the 2.12 i said something to her and she said i know i dont agree that we get the full value but i cant give it to you boooohooooboooohoooo

    • Danielle says:

      Umm, they are a BUSINESS, in the business of making a PROFIT!!! If you would like to do the same feel free to come up with hundreds of thousands of dollars, if not millions, and open your own store, taking the risk to make that extra few cents profit from a coupon! Don’t get me wrong I am all about getting a great coupon deal but it drives me crazy when people (couponers or not) get upset about companies making a profit. That is America folks, we all have to opportunity to try and do the same!

      • Sherry says:

        @ Danielle – No one here, I’m sure, disagrees RA is after a profit like any business. The issue is that they are now going to be LOSING profit, as we reasonable couponers will simply vote with our feet and go to Walmart instead. So they not only lost our coupon business, but also our normal business, our Rx business, and our impulse buying business as well. This does NOT hurt the overzealous shelf-clearing shoppers who will simply work the system with friends or multiple transactions at the register. It will hurt the majority of us who shop reasonably, and in the end, Rite Aid itself. The change in BOGO policy hurts them now, where it wasn’t hurting them at all before, because they were reimbursed for those coupons.

  82. amy says:

    It is becoming much more difficult to coupon shop. I think the TLC show is contributing to the changes in store policies, as is the sensational way deals are posted on some websites/blogs. I think I will wait and see how this plays out before I contact Rite Aid with my opinion. Right now with the cost of gas I am limiting the number of shopping trips I make, if I can price match at Walmart I will because they are closer for me.
    I have no problem with limits of like items or like coupons as I have been able to build a decent stock pile with two newspaper subscriptions.
    I think more than ever it is important to have a stockpile for your family. Cost of living is going up faster than paychecks.

  83. qpnjet says:

    Good for them. Rite Aid may not be a bad place to shop now. Never went cuz
    it was always so hard to get the specials. Now There’s hope for the rest of us.

  84. Nicole says:

    @ Libby

    Your right I should ask. I feel like I’m overstepping my bounds. I usually just take my raincheck and slink away hoping to get the 5 before my coupon expires. I guess I need to be more assertive, but with all the negitivity surrounding couponing nowadays I get apprehensive. I don’t want to be bawled out in front of people by a crazy manager. I need to get a backbone!! :)

    • Libby says:

      I hear about mean cashiers but my personal experience, when I first walk in with my binder I can hear whispers and feel looks, but when I get up to the counter with a reasonable amount and am friendly and chatty the cashier is perfectly nice. Always go when they’re not to busy, either very early or late. Now the cashiers know me as a, as I like to call it, common sense couponer. They ask me for tips and are perfectly willing to help me navigate things to get a better deal, I can be a bit ditzy and they’ll help me pointing things out, and giving rain checks. They told me the bad ones in my town, they call them hoarders and are not as helpful to them at all. Even though it’s getting hard don’t be ashamed because of others bad behavior.




  86. Jennifer says:

    I have to say that going into any store and there being no stock is not only disappointing but a waste of time and gas. I am happy they have put a max quantity policy in place. Hopefully I won’t have to wait around with my raincheck for 2+ weeks like I have been doing for my Tylenol Precise (I only want 2 patches for crying out loud! But it seems everyone has rainchecks and goes in on shipment day to clear the shelf again). Today my favorite cashier said that if I called the morning of the shipment she would hold it for me if I was on my way, I have been in twice a week (when they stock the shelves) and she feels bad I have wasted trips. I have pretty good Customer Service at my RA, but I have to say that the whole BOGO thing makes no sense. If there is a limit of 4 items you still couldn’t clear the shelf with a BOGO coupon and a BOGO promotion, plus they get reimbursed, so what is the big deal?! I went to RA’s FB page and was surprised that no one has commented on the new policy yet.

  87. Nicole says:

    My local drugstores NEVER have a stock of items. Everytime I go to buy something I have to get a raincheck. I don’t think I’ve ever gone to a store and had even 50% of my list items on the shelf. When I got my rainchecks I found out why….The management will ask me how many I want. I always say 5. They look at me like I’m crazy. Then they say, “I don’t think we’ll get more thsn 6 in our next shipment.” So far this scenario has applied to, shampoo, pain reliever, chex mix, deo and many other items. I feel like I’m in couponing hell. lol

    • Libby says:

      Ask them to order it then, the extra few you asked for (five is perfectly reasonable), they SHOULD be happy to make the sale.

  88. Vicki says:

    forgot to add our rite aid and walgreens were both out this was several months ago so come on buy what you need dont buy to donate unless near the end of the sale there are some things left. I’m glad companies are getting stricter on how many items you can buy maybe we other people who live in smaller towns can get some products we actually do plan on using for our immediate family

  89. Libby says:

    They wouldn’t have made this rule is so many hadn’t abused it. Gang-cutting coupons and wiping out shelves. You don’t need 14 (or more) body washes, you screwed the people coming in after you and now you’ve screwed yourself. Don’t blame Rite-Aid blame yourself.

    • Debbs says:

      I absolutely have 14+ body washes! However, not the pretty stockpile like on tv. I have 2 of this flavor, 2 of that, 2 of this one, and two of that one…..

      Because i used my BOGO Q’s gosh darn it!

      Here is the point… I will NOT buy it unless it is free! I will go back to using bar soap and not spending even coupon dollars at their store!

      Fact of the matter is: my coupons add to their bottom line. My lack of coupons will thus, deminish their bottom line! I have spent more money (mine or coupon) in that store in the last 5 months than I have in the last 10 years together!

      Stupid stupid stupid!

  90. Vicki says:

    TOTALLY agree with Kate about people buying tons of ex. Tylenol just because its free or very very cheap. We actually had the experience of our daughter being sick so off to walmart my husband went and there was no childrens tylenol and on top of that no generic so he had to go to safeway and pay over $8 and I am also sick of these coupons shows corporates are changing policies and cashiers are just plain rude.

  91. Tina says:

    You girls are complaining in the wrong place. If you do not like the new policies, tell Rite Aid! If a huge amount of us complain directly to the company, it will mean a lot more than us carrying on here. No one from Rite Aid is ever going to read your comments here or anywhere else on the internet.

    If you have issue with your local stores and managers, TELL THE COMPANY!!!!! I can’t stress this enough. If you want to be treated fairly and like your business matters, Speak Up!!!

    Happy shopping ladies!!!! :)

  92. charlene says:

    cassie,what they R talking abought R the coupons that say $5.oo off of a $25.00 purchase

  93. nothingtodowithstockinghere says:

    Here the resellers literally bust down the door Sunday at opening and take BUGGIES FULL.
    Then they demand rain checks. They KNOW when the truck comes, wait for it, and wipe the new cases. The product never hits the shelves because they even take the truck deliveries. Some have a scam running where they know the sales weeks ahead of anyone on here. They pre-orders weeks ahead and wipe out the warehouse.

    Claiming Rite Aids doesn’t stock everywhere in simply placing your heads in the sand.
    Get a camera and visit RA’s Sunday morning. Watch the buggies loads leave, then tell me it’s a stocking problem. Better yet, follow these ladies to their flea market booths or stockpile sales.

    Yeah it’s a STOCKing problem all right. Rite Aid STOCKS flea markets, gas stations, and stockpile sales country wide.

    Just like P&G claims to be a “proud sponsor of moms” ……my foot.
    They are the proud sponsor of resellers!
    Their wording on their coupons means nothing to abusers.

  94. mrsfrugle2010 says:

    Sereously I KNEW something like this was going to happen adn this is only the beginning. Becuase of that “EXTREME COUPONING show on TLC, and all them other couponers that appear on the news this is what is happening.
    Not a good thing at al what soever. Take extreme couponing off the air it is causing problems for the real couponers out here.

  95. Kaleena says:

    Sad Day :( Rite Aid was my favorite

  96. Janet says:

    I’m kind of happy about the limit, to be honest! Nothing is more frustrating than getting to a store and some rude shelf clearer has gotten there before you!

  97. Erica says:

    I love our local RiteAid. The managers bend over backward to please their customers. Stock is often lacking, but we are a small town. <3

  98. Stephanie Stratton says:

    I totally agree that 4 items is feesible for a limit. I still like Rite Aid. I never really used the buy one get one free coupons anyways unless I really need that item. The Walgreens here in Lima, OH… when it is something during a “super sale” you are limited to 1 item per day and per household!

  99. cassie says:

    i dont have a RA where i live but that policy totaly stinks… i correct in my reading that your total purchase had to be $25 or more before you can even use a coupon….so if im running in for a bottle of shampoo and that is it i would not be allowed to use a coupon on it?

    • Kristina says:

      No! that would be a total outrage. They were just talking about $5 of $25 coupons how you can get to $25 without applying coupons to use this discount.

  100. Michelle says:

    I find it interesting that this change comes out just 3 weeks after I had an incident with a B1G1 promotion where the girl told me I couldn’t use two coupons and could only use one (I had two $1off coupons)…and now all the sudden they have published it.

  101. Laura says:

    Misty, I had a similar situation happen to me. It was the manager who did it though. He accused me of coupon fraud when I used 2 “cents off” coupons on BOGO promotion. I said basically the same thing you did that I didn’t like to be accused of fraud. He then got very defensive and denied he ever said it. I have never been treated so awful in a retail situation. I will not step foot back in that store. I will drive out of my way to go to a different Rite Aid.

  102. Carol says:

    I am ok with the limit of 4 items (or coupons) BUT.. I am not ok with the comment from the woman above who seems happy about it since she never gets what she wants. This is not only a greedy person thing, but a lack of ordering ample stock for items that are on sale. When a Rite Aid store only has 6 items, and there are no other Rite Aids for many, many miles, that is hardly enough stock for 2 people. I am not happy with BOGO, and not being able to use BOGO coupons with that. Also from reading this it seems as though when an item is BOGO, we can now only use 1 cents off mfr coupon, rather than 2 of them? This is nuts and I for one will be calling corporate. Stupid extreme coupon shows are killing us! In this economy, Rite Aid should be glad we are shopping them! They get reimbursed for coupons too. GRRR.. time for some action!

    • Patricia says:

      I totally agree with you Carol. The mark up on all of their products is insane and they do get reimbursements for the coupons. Sales are created months in advance. They want us to use coupons to try the item. Since Ive been couponing I have tried so many new items and I will be buying them again. This economy is AWFUL and some people can only survive via couponing. I agree with the limit 4 because stuff does go on sale so much but the no BOGO sucks!

  103. goodapple says:

    What stinks is every time RA makes new rules the resellers sneak around them.
    There are some that buy 100′s of items each week to resell and the managers support this. They sometimes do 100+ transactions each week.
    They seem to laugh each time RA implements a new policy?
    These new rules apply to YOU ALL but not to the special people.
    Special people special order and have special rules.

    I have already read online how people will get around this. They are loading their cars with multiple shoppers and using multiple cards and doing multiple transactions.
    People have really taken advantage of RA.

    If we truly want to stop shelf clearing the stores are going to have to beat these people at their own game.
    Meanwhile we need to report people who are procuring large quantities of coupon inserts illegally.

    Just pick a city, ANY city ………on Craigs List.
    Look at all the people soliciting newspaper carriers for their leftover inserts.
    They offer everything from cash to sports tickets!
    Illegal acquisition of coupon inserts must be stopped.

  104. Melissa says:

    Couldn’t agree with you more Lisa. I do not buy a lot of items at a time and am still building quite the stockpile at home. And when an item is on sale with no register rewards, etc I will go to Walmart where they have plenty of stock in order to get my deal and buy a few more. I think people need to be more considerate and remember that saving oney is saving oney and that you don’t have to clear the shelf. :)

  105. Kerri says:

    I don’t like the bogo change.

    However, I shop generally with 4 coupons max for anything I do, anyway. I’ll be interested to see if this might mean the shelf won’t be cleared in the future … that would sure help me!!

    • Debbs Seattle says:

      Well I am generally shopping for +UP reward deals anyways which generally have a limit of 4 per household or less, so the limit 4 does not negatively impact me.

      The BOGO deal DOES impact me quite negatively. I always use my BOGO Q’s at RA in order to get product at sales tax only. This will have a serious bottom line impact on my store when they lose my BOGO business along with the other 50+ regular couponers. I have spent $500+ in the last 5 months off BOGO Q’s alone. If 50 persons spent that on BOGO Q’s then there is a $25,000 drop in revenue in 5 months or $15,000 per quarter. That is some serious pocket change.

  106. Alla says:

    BOOOO Rite Aid!!! I never liked it and go there occasionally when there is a good deal for my Q’s and not I am TOTALY eliminating Rite Aid from my list of stores. I just walnted to share with you my story of Rite Aid. I went there yesterday and wanted to buy the KY yours+mine and I had a $7.00 off Q from facebook. It was such a coincidnce that there was a lady checking out before me and she had the same Q $7.00 off printed from internet and I knew it was from FB. So the cashier (young guy) could not scan it and had to call the manager over. She came and looked at it and made kind of a confused face. But she took the Q. Then it was my turn and I handed over my Q so the same thing happened and the cashier called her over again. She came and looked at my Q and said is this the same one he said no this is another one the same kind though. She got soooo mad and said I am gonna send the corporate a fax tomorrow to let them know of such Q’s. Well, I did not know why did she get mad at me and why would it bother her when someone wants to save some money on their purchase. Some people are just way to nastly and jealous. I had a bad experience with her once before as well, but I don’t mind, because I am not shopping at her house that she gets mad at me. I am shopping at a place where everybody has the right to shop what they want. Right??? When I read this sentance in their Q policy today it reminded me of her nasty words.
    •Rite Aid will accept Internet/print at home coupons up to the equivalent value of $5.00 off.
    Anyways, honestly I don’t know why but I always felt so comfortable shopping at WAGS. Maybe it’s close to my house that’s why…

    • Cindy says:

      I am sure the reason this particular coupon was not working was that it exceded the 5.00 limit on internet coupons as stated in the policy. The manager should have realized this. Per policy, it was not an acceptable coupon.

  107. not allowed to say says:

    i work for rite aid, and i have NOT heard such thing! and i am an avid couponer and i get great deals at rite aid, but i do of course shop at other rite aids lol…but i will say this…MOST stores do not follow the coupon policy because there are too many rules…

  108. jennifer says:

    i think this policy is good…there are a lot of people getting “out of control” stocking up on items that they will never need or use. I like a good deal, but one or two of an item is all you need….you will find them on sale again sometime…I have a feeling a lot of stores are going to be re-vamping their policys due to the craziness that is starting out there.

  109. Mandy says:

    I am so happy about this!!!! I love RiteAid, but I never go because my town has 2-3 women who sit outside the 2 locations on Sunday mornings and CLEAR THE SHELVES!!!! It is soooo frustrating!! I actually saw one with a cart half full of shampoo at 8:01am Sunday morning. You know she had to of just swiped the shelf with arm!!!!
    BOGO coupon stinks, but glad about restrictions

    • Theresa says:

      I agree, too bad about the bogo But the other limit of coupons per like item, woohooo. No more cleared shelves!!

  110. valerie says:

    Really? Wow. I guess the rumors about extream couponers giving retailers no choice but to change their coupon policy are true. I heard that Target is going to change their coupon policy aswell. I was talking to an employee here at my Target and she said that Target was thinking about changing their coupon policy. Meaning no more target combine with manufactures anymore. You can only use one or the other. Why are they doing this??? They’re getting their money back anyways! This is dumb but Im guessing if we complain they’ll change it back!

  111. Tara says:

    As I read this, it’s still ok to use a BOGO coupon in conjunction with one “cents off” coupon, correct? But for some reason, NOT ok to use two “cents off” coupons on a BOGO Promotion (meaning, one coupon per item is not ok). That really doesn’t make any sense….

    • Rachel R. says:

      Tara, the way I read it you can’t use a BOGO coupon on a BOGO promotion. Only a cents off coupon, and only one of them. :(

      • TRACE says:

        I agree with you that using only one coupon on the 2 bogo items is bull,How about not charging tax on that FREE item then too.Im from Wa.and we pay 8.6% tax and if Im paying that I feel like its not a free item and I should be able to use a coupon on it.

  112. The BOGO thing is disappointing. However, I must agree with the “4 identical coupons for the same number of qualifying items”. I’m tired of cleared shelves when all I wanted was one or two items.

    • Sharit says:

      Amen! Same here! I go to get one or two items and I can’t even find those. Very frustrating.

  113. erika says:

    Totally agree with all you girls!!!!While paying high gas prices and mortgages, stores like rite aid should be glad we even shop there prices there can be really ridiculous!!!!!!so bump

  114. Kate says:

    Now I might be able to actually purchase the things I go to Rite Aid for now that they’re not allowing people to clear the shelf. Buying what you need is one thing. Clearing the shelf just because you can is another.

    It seems everytime I NEED something from the store, I have to go to multiple stores in my area just to find it because extreme couponers like to clear the shelf. Yeah. Because you NEED 15 things of children’s Tylenol when MY kids are the one with the fever.

    Instead of donating all but one of those you buy, why not let the rest of us buy some?!

  115. jmartcougar says:

    Im sure Rite aid won’t be the only one changing their coupon policy darn those coupon shows!

  116. Sacbbw916 says:

    Here is the number for Rite aid customer service. I would also suggest that when you do you $3 off purchase of $15 coupons that you mention this in the free text area. I am very disappointed that Rite aid has taken this stance. I was finally having hope for them.

    1-800-RITE-AID (1-800-748-3243) or TDD/TTY 1-800-821-1833

  117. Adrienne H. says:

    I’m thumbs down w/ the new BOGO rules and absolutely disagree w/ not getting the item price upon return. I’d be okay w/ reduced price after store coupon, but not the manufacturer coupon. Once redeemed, they will have the returned item and the coupon value. They would be making money that way, wouldn’t they?

    • tami r. says:

      I have the same question. If I return something that I used a coupon on, I don’t get that money back but does the store get reimbursed for that coupon in the end? If so, it sounds like fraud to me. Couldn’t they just keep track some how by using the wellness if someone is abusing the return policy?

      And I SERIOUSLY dont get the deal with no BOGO coupons with a BOGO sale. Why does the store care? We should protest this change via Facebook somehow! All of us couponers should be heard.

      One thing I do agree with is that I can see putting limits on items that are sold so people dont clear the shelves. It definitely does seem like since Extreme Couponing has become popular, us “good” couponers are paying the price. Not all of us are hoarders!

  118. Heidi says:

    Grrrr this is salmon sushi! People are targeting those of us who know how to “work the system” with coupons without breaking any rules…I have dealt with so much salmon sushi at so many stores it is ridiculous.

  119. lisa says:

    It saddens me that Rite Aid is doing this but I had a discussion with a Walgreen’s manager the other day and he told me Walgreen’s is following suit. He said that due to all the extreme couponing Walgreen’s is having difficulty with the availability of items that are on sale. I have to say, I agree. As a couponer I get frustrated when I see other couponers hogging products. I have even seen people jump in front of another person and scoop that last of an item off the shelf. It’s this kind of greed that has pushed stores to limit couponing.

    • Sherry says:

      I have no problem with the limit, although as someone said above, those shelf cleaners will just have multiple transactions and hold up the line. My complaint is the BOGO/BOGO or 2/BOGO that used to help our family, and didn’t hurt the store at all.

      Stupid TLC, and the overzealous shelf-clearers who ruined it not only for everyone else, but for themselves as well.

  120. laury says:

    That sucks.

  121. Misty says:

    Thank you for this! As a couponer who has just started her journey, I didn’t realize how important it is to print coupon policies! Rite Aid in particular (at least the Rite Aid in my area) do not like coupons. I went to get 2 Tylenol Precise’s from there when it was on sale for $5, and i had a $5 coupon. I just grabbed 2, not a million. When I proceeded to the register, the lady looked at me and my purchase and immediately got an attitude. She told me I could only have 1 Tylenol precise. I could get a cream and heating pad, but not 2 of both. She said it clearly states “one coupon per purchase” It didn’t sound right, but they were the store, and I assumed they knew better then I did being new to couponing. She said that if i got 2 then it would be coupon fraud even though I had a coupon for each purchase. I kind of laughed and said “ok, then can I leave the store and come back in 5 min?” She laughed a crazy laugh, and then got serious and said ” Well then that would be coupon fraud!” She was very rude. She told me that I could go to a different store, or come back tomorrow, or when her shift ended. This is when I knew something was off. I don’t remember anywhere on the coupon saying “one coupon per worker’s shift”… I told her I didn’t appreciate her accusing me of trying to cause fraud. She said that she wasn’t, she was saying if I did do that it would be coupon fraud. When I got home and researched, and found out that one per purchase means that one item is the purchase, and what that means is that I can’t use 2 items to be applied to one coupon if it says one item only, and then to read Rite Aid’s policy. “Rite Aid may accept up to 4 identical coupons for the same number of qualifying items as long as there is sufficient stock to satisfy other customers within the store manager’s sole discretion.” I wish I had listened! I could have left the store with my items, knowing I wasn’t doing anything wrong! instead I felt like a little kid shooed out of the store after being yelled at. Please please everyone bring your coupon policy! I really don’t think some stores fully understand their own coupon policy!

    • Janice says:

      It wouldn’t have mattered if you had the coupon policy and showed her. These clerks with attitudes will argue with it and still deny it because they don’t want to be shown they are wrong.

      • Aaron says:

        I have to agree about the rudeness of checkers these days. I am NOT an extreme couponer but I do use them as much as possible and do so in a respectful way; as I am sure most of us to. However, it is disheartening to go to check out and have the checker scowling at you and being snide because I have the common sense to use what a manufacturer has provided me.

        As far as TLC’s show is concerned, I will not watch it! Those women are being selfish. If you are going to buy out every product you can then you better be using them! One of the women flat out side she bought a bunch of cat food and she doesn’t even have a cat. HELLO! What the heck! If you can get it for free or nearly free, great, but don’t do it just because. Donate it to your local animal shelter, don’t just hold on to it as a trophy of a good shop! I have to admit that I buy baby products that I don’t need but I do so in order to have my own “Hungry Tummies Project” food drive. Ladies, don’t be greedy, be smart!

    • Stacey says:

      You need to call customer service and let them know that you were treated this way!! That is unacceptable and that cashier needs to be dealt with. She was completely off base and I’m sure that you will get a call from the manager of that store to apologize!!

    • Amanda says:

      Contact the store manager! Whether or not she was right or wrong, there is no need for her to be rude! I’ve gone through this too, because I also didn’t know what “per purchase” meant when I started.

    • Jennifer says:

      It’s not too late to call corporate and report her. You needn’t be ugly – just be honest. There’s never an excuse for anyone to be rude and it was way beyond appropriate for her to accuse you of fraud and act in such an unprofessional way.

    • Kristina says:

      You should definitely complain about this employee to the store manager. It’s not fair to you and other couponers trying to use their coupons and getting an attitude. The store will lose business.

  122. Genese says:

    The new bogo policy is sad… And I am a little sad about their return policy on a product purchased with a coupon bc there are times something doesn’t work out and you lose out on the coupon money and obviously cant have the coupon back… However with all this new coupon craze I am sure people started returning the item as a petty way to make money… those people stink and it’s sad that they ruin something nice for the rest of us.. Oh well.. I am sure we will still make it work and find awesome deals

  123. sandi says:

    I agree with Maureen!!!!!!!!!!! Where is the # for corporate!!!!!! I probably won’t be shopping there anymore!!!!!!!!!

    • Sheila says:

      Really? Stop being so dramatic. How many deals do you really get where you can stack a BOGO Q with a BOGO promo? It doesn’t happen that often.

      • sandi says:

        I get these deals a lot. You just have to be a smart shopper. :) Here’s an example…

        I had coupons for $2 off on the Purex Crystals. The store had a BOGO sale on them. I was able to use 1 coupon per item and ended up getting these for $1 a bottle. Normally $5.99 reg. price there.

      • Debbs Seattle says:

        Ya, but how many deals do they get reimbursed for where I use 2 BOGO Q’s to get 2 products free? I have personally allowed them to make $500+ this year alone on those BOGO coupons I used at their store. That is $500 they won’t get in the next 5 months so really it WILL hurt their bottom line when the other 50 regular couponers are no longer taking advantage of the option too.

        I feel it was a stupid move when I think of it from a business perspective rather than a consumer perspective.

  124. sandi says:

    Not liking this at all!!!!! I used to love Rite-Aid and shopped there because they would take (2) coupons on BOGO items! Scored some awesome deals! This makes me sad *tear*. :(

  125. Maureen says:

    Boo, Rite Aid!!!! They used to be one of my favorites, but eliminating BOGO Qs w/ BOGO promotions? That’s a disappointment. I’ll vote with my feet and take my business elsewhere. Anyone know a # or email for RA Corp. where we can express our disappointment?

    • Chanel says:

      I’ve used this to file complaints and the regional director has called me back. This is a good place to start, but we really need to flood the direct email addresse of the higher ups.

      • Amber says:

        I keep rereading the new “policy” and everything in me is screaming that the person who wrote this has NO idea about coupons.

        I can see it now, it’s some kid in some corner office of Rite Aid Corporate somewhere. He was just given the task of creating a new policy and he’s so excited to stretch his legs in his new position at Rite Aid. He gets a list of the top ten complaints that Rite Aid gets and he’s to incorporate those complaints (fixed) into the new policy.

        He starts typing. Never once researching or knowing one single thing ABOUT coupons. Just thinking he’s the TOP DOG and how proud his Momma would be of him right now. Typidy-type type. Making no actual sense, not knowing that these limitations are actually keeping money OUT of Rite Aids pockets! Typidy-type type.

        It’s kind of hilarious to think about. Why wouldn’t they have studied this and put some time and thought into it? Why would they have put someone, who VERY OBVIOUSLY knows /nothing/ about coupons, in charge of this new creation? It’s really a conundrum!

        Failure = Rite Aid

    • BRealistic says:

      I can’t believe the crybabies on here that think businesses should build a store and hire staff and then be happy to give away those products to you! I think your feet will be tired from looking for other stores that are going to allow you to continue to basically scam the system! Quit your crying and be happy to use the coupons within the store’s policy!

      • Heather says:

        I don’t think it’s unfair to use a BOGO coupon with a BOGO sale. Rite-Aid gets reimbursed from the manufacturer, so why do they care if we use a coupon on THEIR sale? It’s not like it’s money out of their own pocket.
        On the other hand, TOTALLY agree about the limit of 4 like coupons. I, too, am tired of the shelves being cleared.

      • Why is it scamming a store to use a BOGO coupon on a BOGO sale? It’s no different TO THE STORE when that transaction takes place than using cash as a store gets the cash back plus SH fees.

        I think this new policy is just flat out mean to customers. I honestly can’t figure out how this ban on BOGO coupons during a sale at all benefits the store or the customers. The only group it benefits is the manufacturers who now no longer have to reimburse the stores.

      • sandi says:

        When you use a coupon the store is not “giving” away items. The store gets reimbursed for coupons plus .08 or more.

      • karie says:

        I agree with limits cause its anoying when I just want 2-3 of the sale item and someone has bought every single one in the store. But the no bogo coupon with a bogo sale??? That stinks and only 1 coupon per bogo prom. You have 2 items and you have 2 coupons you should be able to use them. They get paid for the items+ 8cents per coupon. come on they are actually making a little extra when we use our coupons.

      • karie says:

        To BRealistic- We are NOT scamming anyone by using our coupons! Not all of us have 500 of everything just sitting around! I gather deals within reasonable limits and use them help easy the finacial burden on my whole extended family and to help with needs in our community. So DONT make it sound like couponers are theives.

      • Melissa says:

        I am so glad to have found someone else that thinks like I do.

      • vanessa says:

        i 100% AGREE with chanel !! and as for your rude comment we are all here to help each other save money and not to insult each other . i wrote to rite aid explaining what chanel said and adding that they get an extra 8 cents . and as for not being able to use an additional coupon on the free item seems unfair as they are getting the money back . so what are they gaining from this change nothing but they are losing customers like chanel and i . and as for the walking she wont have to go far just to walmart who will price match and accept the rite aid store coupon so OFF TO WALMART !!

      • Amber says:

        Crying? Scamming? Do you know anything about coupons? The Manufacturer will be PAYING Rite Aid for the BOGO coupon we use so the store is STILL making money on their BOGO store sale. They’re still getting theirs so I dont see what this new rule is solving? Rite Aid is going backwards instead of forward. The 4 per trans will just make me hold up the line doing more transactions, so that’s not really a concern of mine. It seems Rite Aid is making things more difficult for people so that more people will go “ah, to he11 with couponing” and give up. That, I’m ok with… we could surely use less people in my area! But the BOGO thing makes zero sense. You should really read up about things before you run your mouth name calling and putting and entire group of people down. :)

      • Debbs Seattle says:

        Hey Mr/Mrs BRealistic, never heard that name before, hmmmmm…. anyways, the manufacturers reimburse the stores for coupons. The store is not out a thing, except now??? a few more sales.

        I for one believe in speaking most loudly with my spending and my business.

        I can agree with the limit like coupons per transaction, but the BOGO sale in conjuction with a BOGO Q? not so much.

        I wonder how long it will take for cashiers to learn the new rules since they had not learned the old ones.

      • Kelley says:

        @BRealistic: We have a right to express our opionions about the new policy and so do you, but calling us” CRY BABIES” is a little harsh and childish. As everyone on here commenting has stated, the store gets reimbursed for the coupon so the store does not lose.

      • jenn says:

        yes! because anyways, we are so used to the system scaming us, and don’t forget we HAVE to keep that 1% of the population wealthy. God forbid they lose a dollar

      • Nikki B says:

        Totally agree! Imagine being an average shopper who just wanted to get 2 or 4 of the item and some extreme couponer walks in to clear the shelf. This policy is more than fair. We in the coupon community need to be thoughtful of ALL consumers, not just ourselves. Rite-Aid is looking to meet the needs of all shoppers and we are doing a disservice by leaving shelves empty. We give ourselves a bad name.

      • KySheeh says:

        do you know anything about couponing?? the store will get more purchases from serious couponers like myself (who would use a B1G1 coupons in conjunction with a sale) to save my wallet some money….but now couponers like myself see this has a disadvantage and MAN like me WILL do the foot work to find other places to take advantage of the deal. Because in reality it doesnt matter to the store from a financial stand point (business building as you put it) the manufacture will fully reimburse the store so I may be getting it for free, but its still being paid for. The store takes no hit what so ever by accepting coupons.

      • Not crying says:

        Not crying but you no every little bit u can save is more to buy for ur family
        I guess ur rich???

      • Jolie says:

        The things that most people don’t understand is that coupons do not deprive the store of any money. Each store that accepts coupons gets reimbursed the value of each coupon. Even the UP+ rewards are endorsed by a branded company who gives Rite Aid the money for those transactions. So really, the only people who aren’t making as much money are the companies who are promoting their merchandise through coupons. And we all know they sell their products for way more than they produce it. They wouldn’t give us the coupons if it was going to lose them money in the long run.

    • Melissa says:

      If people want to complain about it call TLC. That show (which I haven’t watched since the very first one and I won’t watch) has done nothing but caused stores to look at their coupon policies. You may not agree with me but I know for a fact.

      • Candace says:

        Agreed I am not much of a couponer however I’ve noticed how strict companies have become in the last MMM say 6 months. Right about the time the show started

      • vanessa says:

        in a way i agree and disagree with you . agree because the show has caused a frenzy , i actually started couponing a few months the show actually aired . as the companies changing their policy , what for ?!?! the show is more business for them !! but like any other item or style it will eventually die down . i cant say that i will , i have even told my self ” if i win the lottery im still couponing ” not only because it saves me money but because i ENJOY it , ( unlike most people who just want to save money ) but i do have to agree with the limitations !! some people are just plain greedy so ladies and gents pick up your phones or get your fingers ready and lets do some complaining !!

      • kentucky says:

        I agree the TLC Show has hurt all of us!!.I do not watch it. I went into a store with my coupons n a lady asked me, “Are you one of those extreme couponers like that TV series” Those people are nuts: She said, I replied that show is a joke)

      • Fran Scocchera says:

        I agree that show ruined it for all us honest couponers. And I am tired of going to Rite Aid when there is a sale they never have more than 4 of an item on there shelves, someone comes and takes the 4 ,thats ok, but they NEVER have any back up stock. If they are going to have a sale they shoul make sure they have a decent amount of stock. Then you have to get a raincheck and wait 2 weeks for them to put 4 more on the shelf. You have to run to the store like ALL the other people and hope you get what you need. most of the time your coupon expires, Tired of Rite Aids crap

    • Detrect Skinner says:

      I will be boycotting RiteAID with their new coupon policies!!! Thanks Walmart!!!!

  126. Denise says: