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Walgreens Coupon Policy

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New Walgreens Coupon Policy Updated May 2014.

Print a copy of the official Walgreens coupon policy and take it to the store with you.

As a customer-focused retailer, Walgreens encourages the use of coupons by customers in retail stores, in accordance with the following guidelines and as required by state and local laws. Note: this policy may change at any time without advance notice or advertisement. The coupon policy shall be made available upon request in store and online at Walgreens.com/CouponPolicy. Any coupon offer not covered in these guidelines shall be accepted at the discretion of Walgreens management.

General Guidelines

  1. All coupons are to be presented to the cashier at the time of checkout.
  2. Walgreens does not accept expired coupons. Coupons expire at 11:59 p.m. on the expiration date at the point of sale, whether in store or online.
  3. Walgreens will not accept fraudulent or counterfeit coupons as determined by Walgreens.
  4. Coupons and their face value cannot be exchanged for cash or gift cards.
  5. Competitor coupons shall not be accepted by Walgreens.
  6. The number of manufacturer coupons, including Register Rewards/Savings Rewards manufacturer coupons, shall not exceed the number of items in the transaction. The total value of the coupons shall not exceed the value of the transaction. Sales tax must be paid, if required by state law.
  7. Walgreens will not accept coupons that exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.
  8. Coupons that appear distorted, blurry or altered in any way shall not be accepted. All coupons must have a clear and scannable bar code.
  9. For offers when multiple items are purchased and additional items are free (buy one get one free; buy two get one free, etc.), the number of coupons applied to that offer cannot exceed the number of items required in the “buy” portion of the offer.
  10. Coupons may not be applied against any free item received in any offer. (See 7 above.)
  11. Paper coupons will be processed before digital coupons.
  12. Walgreens shall not accept coupons for items not carried in our stores.
  13. Walgreens reserves the right to limit quantities to customers and employees.
  14. Manufacturer coupons must include a valid redemption address.
  15. Coupons may be subject to advertised offer limitations and all other limitations and restrictions on the applicable coupon or product.
  16. Walgreens shall accept manufacturer coupons for items that are on sale.

The General Guidelines apply to the categories below and are to be referenced in addition to the specific coupon category guidelines.

Multiple Coupons

The guidelines below are to be followed in addition to the General Guidelines listed above.

  1. When purchasing a single item, Walgreens accepts one manufacturer coupon and applicable Walgreens coupon(s) for the purchase of a single item, unless prohibited by either coupon offer.
  2. When purchasing multiple items, Walgreens accepts multiple coupons for multiple qualifying items, as long as there is sufficient stock to satisfy other customers, unless a limit is specified on the coupon. Management reserves the right to limit the quantity of items purchased and/or prohibit the purchase of excessive quantities. An excessive quantity is any quantity above and beyond normal household usage.

Buy One Get One Free Coupons

The guidelines below are to be followed in addition to the General Guidelines listed above.

When items are featured in a buy one get one free promotion, at least one product needs to be purchased. A maximum of one BOGO coupon is permitted per two qualifying items in a BOGO offer.

Internet Printed Coupons

The guidelines below are to be followed in addition to the General Guidelines listed above.

Walgreens shall not accept “free product” Internet printed coupons.

Register Rewards Coupons

The guidelines below are to be followed in addition to the General Guidelines listed above.

Earning Register Rewards

  1. Register Rewards will only print for in-stock merchandise during the promotional period.
  2. Register Rewards can only be earned for eligible items. No substitutions are permitted.
  3. There is a limit of one Register Reward coupon per offer per customer per transaction.
  4. Customers redeeming a Register Rewards against the same offer may not receive another Register Rewards coupon.

Redeeming Register Rewards

Customers redeeming a Register Reward against the same offer may not receive another Register Reward coupon.

  1. The number of manufacturer coupons, including Register Rewards/Savings Rewards manufacturer coupons, shall not exceed the number of items in the transaction.
  2. Register Rewards shall be forfeited if the qualifying merchandise is returned.
  3. Register Rewards/Savings Rewards can be redeemed for eligible items only. Ineligible items include but are not limited to:
  • Alcoholic beverages
  • Dairy products
  • Gift cards/phone cards/prepaid reloadable cards
  • Health care services, including immunizations
  • Lottery tickets
  • Money orders/transfers
  • Postage stamps
  • Prescription Savings Club membership fee
  • Prescriptions
  • Special event/entertainment tickets or passes
  • Tobacco products
  • Transportation passes
  • Any items prohibited by law

Digital/Paperless Coupons

The guidelines below are to be followed in addition to the General Guidelines listed above.

Only digital coupons, attached to your Walgreens Balance Rewards account, shall be honored. Digital reproductions of offers shall not be accepted (such as using a mobile application to reproduce an image of an offer/coupon).

Total Store Offer/Coupons

The guidelines below are to be followed in addition to the General Guidelines listed above.

Total store offer/coupons cannot be combined. Examples: 20% off your whole purchase (circular coupon), Seniors Day, Friends and Family, Veterans Day, employee discount, etc.

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59 thoughts on “Walgreens Coupon Policy”

  1. anon says:

    Hi, I work at a Walgreens and we just changed our coupon policy a week ago or so! Most stores will carry hard copies to give out at the main registers but updating this could be helpful to couponers as well because we really changed the policy this time.

  2. Anonymous says:

    New Walgreens’ coupon policy limits the coupons we can use in the BOGO Free and the use of coupon that’s more than the amount of the product. http://www.walgreens.com/topic/generalhelp/coupon_policy_main.jsp

  3. Lee says:

    I was told by one of my clerks that I have made friends with at Walgreens that they are changing their policy on Register Rewards. As of June 30th, register rewards received cannot be used on the same day of the purchase made in receiving them.

  4. Donsdoll says:

    can you use more than one RR coupon at a time. Like if i have 2 $1.00 off RR coupons can i use both or just one at a time? I am new to this and i am so confused.

  5. Amanda says:

    •There is a limit of one Register Rewards (RR) printed per offer per customer per transaction.

    What does this mean? Per person? My understanding is that I would not be able to split my items into seperate transacations to get the Registure Rewards multiple times because its once per PERSON, but if I were to go back the next day, or go to another Walgreens, I could do it again?

  6. Jamell says:

    I just started using coupons this week and have been doing really good and have been feeling great about the savings. I have even had a couple of money makers!! The cashier at Target commended me on saving $65 with coupons and at CVS the cashier was impressed with how much money I had saved and even gotten back in EB! But today I went to Walgreens and had the worst time! The cashier could not put through the Mfg Q and the store Q on the items I was purchasing he was really trying and then he called the store manager. She came over annoyed and voided the transaction and started again. Then she scrutinized the coupon on the Chex mix and found that it needed to be chocolate. Even though it said any flavor on it and when I gave her the RR she was even more peeved!! I put back the Chex and then she said that the mfg Q said that only one per transaction so I said fine just ring it up separately. She had a fit!!! She said if I wanted her to void the whole transaction because of .50 and I said yes. I apoligized again and said that I did not want to pay out of pocket for the items I was purchasing and she said that I had to pay and she was not going to apply the RR to the transaction because then I would only pay .27!! I ended up paying $1.27 for $13 worth of stuff but I was so mad!! It would have been just .27 (I kept the $1 RR). I feel like never going back to walgreens. Too much hassle! CVS is so much easier! Can anyone give me a reason why I should ever go back?

    By the way the store was empty. I have learned to shop at times when it is not busy so I can take my time and the cashier is not in a hurry.

    Thank you so much for this site…. I have learned so much! Next the grocery store!

  7. melinda says:

    I went to Walgreens yesterday to take advantage of $5 RR on a $25 purchase. One of my purchases was a small package of cat food for $1.99. My coupon was for $2.00 but the coupon said it was for any size cat food so it shouldn’t have been a problem. The coupon beeped and they said they couldn’t accept it since it was for more than the price of the item. I even showed them the coupon policy and they still refused to horor it.
    I later went to another Walgreens with policy in pocket and I had o educate the asst manager of that store about the policy because he was also clueless but very nice about it. He even thanked me for teaching him something.

  8. becca says:

    EXAMPLE: The Halloween cups, had a coupon out for 8/1.00 instead of .39 cents a piece….buy all 8, use the 8/1.00 coupon, and now you already have 7 more items you have used no coupon for so you can use 7 separate RR’s!

  9. becca says:

    you need to use the items we call “filler” items, they are items that cost less than .50 cents and dont use a coupon for them, instead you can use a register reward! its easy…count your number of items, count your coupons, grab some filler items until your amount of coupons = your amount of items (count your RR u are going to use as a “coupon”)

    • Kimber says:

      This is actually what I ended up doing. Thanks so much for your input! I really appreciate the help.

      It’s hard for me to justify though, using a (for example) $1 off RR on a .50 item. In my mind, it’s actually cutting the value of the RR in half (in this case) making my $1 RR worth only .50, really. Only .50¢ of the RR will be put toward my other items, so I feel like it’s kind of a jip! For me, I do not like that at all. I think to keep my sanity… I will only be shopping at Walgreens when it is one of those “Just can’t pass up” kind of deals.

      Thank you again for your help!

  10. Kimber says:

    I’m really just beginning to shop Walgreen’s and the rule that I’m having a hard time with is this one:

    “The number of manufacturer coupons, including RR manufacturer coupons, must not exceed the number of items in the transaction.”

    I just ran across this last night. I can’t believe that this is actually a rule! HOW STUPID ARE THEY?!! Wow.

    So I use coupons on everything I buy. I rarely purchase anything without a coupon. Every item in my transactions usually have a Manuf Coupon attached to them. So how can I use my RR???? It’s almost impossible. I have to be a freakin’ math genius to figure out how I can use these RR and still use my MC’s, WHILE getting a good deal. I don’t have time to sit around and think of how to finagle it to work right. It’s sooo dumb and I really dont understand how anyone does it. For example: I have a $3 Nivea MC… am I supposed to forgo using it in order to use my RRs?? But then that’s just one item, so I can only use one RR… This is far too frustrating. If I dont figure out some way to use these RRs, it’ll be like the items I purchased to receive them were full price :(

    I’ve got about 15 one dollar RR’s to spend by the 25th and I haven’t a CLUE how I’ll do it. This sucks. Walgreen’s sucks.
    /end rant

    • Teri K says:

      Hi Kimber
      Not only are you correct about Walgreen’s coupon policy, here’s another thing they won’t tell you. If you buy stuff there and use one of those register rewards to pay, their register won’t automatically issue you additional rewards for eligible items you just purchased. When I asked why the register rewards for my purchase didn’t print, they told me it was because I used a reward to pay for the items. If you run across this problem, purchase eligible reward items in a 2nd transaction. As for ways to spend your rewards, this past week (until 10/23) they had Monistat 1 day on sale for $16.99 plus I found a $3.00 off coupon on line, for a total cost of $13.99. I considered it a good value. Sometimes you have to dig a little deeper for a good value there.

      • Kimber says:

        You were very kind to reply! Thank you very much. Thanks especially for telling me about RR not printing when you use a RR. I was thinking for some reason that as long as you used a RR that wasn’t for the same brand/manuf./company to pay then it was ok, but now I think I was confusing that rule with another store? Hmmm, either way – Thanks lots for telling me about the RR!! :)

  11. Karen says:

    I have a question about Walgreens’ raincheck policy. It seems that the big deals are always out by the time I get there. If an item has a register reward, the store managers say they cannot include them with the raincheck. Is this true?

  12. Lindsay says:

    I just started this and I received 2, $2 RR and on them it specifies not to be used on other P&G Products. Have you heard of this?

  13. Colleen says:

    As a coupon user, my experience last week was the Wags store manager telling me that I could not use my $4.00 coupon for Air Wick imotion air freshener since it exceeded the price of the product, which was $3.99. When I asked if they could change the price of the item to $4.00 or change the price of the coupon to $3.99, he said no, not unless the coupon offered a blank space in which to write the amount.

    The new policy written above would SEEM to counter this, however, as an attorney I do not believe the wording of the policy would allow you to force them to accept a coupon which exceeds the price of the product. The wording does not promise that they will accept the coupon. It just says that Wags will only accept blah blah blah. It does not state that they HAVE to accept blah blah blah. In my opinion, they could still tell you that you can’t use the coupon.

  14. Rachel says:

    I live in Nampa, ID and have rarely had a bad experience at Walgreens. I admit I don’t shop there as much as other places, but I love rolling their RR’s and wind up with free or nearly free items all the time because of it.

    Also, I don’t understand why people are upset over the exp. dates on the RR’s…? They’re just like any other coupon issued by a manufacturer: they expire at a certain time and you have until then to use them. Not sure why some would expect Walgeens to accept an expired coupon, simply because the exp. date isn’t what the customer would like. Anyway, just wanted to give our Nampa Walgreens stores a few props for being so easy to work with!

  15. Dennis says:

    kcl, you must be getting a kickback from walgreens. Walgreens is the worst place to shop with coupons. Their RR policy is worthless as is their prescription non-matching policy.

    Join the real world and realize that you are totally wrong about walgreens being a good deal.

    • Heather says:

      Nope, we don’t get a kickback from Walgreens- their Register Reward program can be really lucrative- especially when you learn to roll your RR’s into new deals and keep going and going… I know a lot of people stopped shopping there because each store was interpreting the coupon policy differently, but with a new corporate policy, I am sure it will be much easier to get all the Krazy Deals!

    • Sheralyn says:

      Dennis,

      Your comment crossed the line. Heather was gracious enough to give you a civil answer back. I do not shop at Walgreens either, but I don’t slam people who do. Negative comments like yours are not appreciated here. Please go find another forum to express your dismay.

      Kindly,

      Sheralyn Rock

    • Shelly says:

      The worst place to shop is CVS!!! I live in a very big city with lots of CVS’s and all the locations I have been to, they all were a bad experience. I will never, ever shop CVS

    • Martha says:

      Shopping at my local Walgreens I have found a TON of great deals thanks to Heather and others at this site. Thanks Heather!

  16. Polly says:

    Not to sound like a sourpuss, but I don’t trust Walgreens to pass this information on to the stores. I have been told too many times that I CAN’T do something with a coupon by a Walgreens manager or district manager. Very frustrating. I only go to Wags when I know it is a smokin’ deal and I can get stuff close to free.

    • Heather says:

      This is why you need to print the coupon policy yourself and keep it with you while you are shopping. If you come across a checker who hasn’t seen the policy, you just hand it over to them and let the policy do your talking! :)

      • kris says:

        Hi Heather,
        I wondered if very many Krazy coupon ladies had problems with the new Walgreens coupon policy? My Walgreens always gives me hard time about using the manuf. and Walgreens coupon. Also, I tried to show the manager the coupon policy and that you can adjust the coupon amount, but she didn’t even care to listen. It makes me upset that there are people out there that have to act this way. I called the Walgreens hotline, but don’t know if this will do any good!! I guess won’t be shopping there anymore which is sad.

  17. Carol says:

    I had just complained to Walgreen’s about the RR having such a short “self-life” (as they call it). Twice now they expired without me realizing it because RiteAid and CVS’s are for a longer period. They forwarded my complaint to a store manager who called and explained that they are manufacturer coupons and they cannot take them if they are even 1 day expired. He did give me a gift card for the amount of the two RRs that I wasn’t able to use. I had threatened to not shop there but now I just don’t buy things just for the RR.

  18. sara says:

    sorry that should read “1 cent under coupon…” not “i cent under coupon…: typo

  19. sara says:

    another way to avoid the i cent under coupon value is to ask them to change the price to match the coupon. Usually this is just a penny

  20. Rochelle says:

    I am happy too that Walgreen’s has set a clear policy for coupon shopping. There are 2 Walgreen’s in my small town and my coupons are usually disallowed for various reasons at one and warmly welcomed at the other. I’ve all but given up shopping there unless they have some spectacular buy due to the inconsistencies. I may start shopping there again.

    I find CVS and Rite Aid much more welcoming toward couponers. Today the clerk asked me “How much did you save today? I wish there were more like him.

  21. Lia says:

    I am also happy that Walgreens finally published this coupon policy, I just wish CVS would do the same thing. I have stopped shopping at CVS because of all the hassles and the lack of knowledge the cashiers and store managers have regarding accepting coupons.

    • Sheralyn says:

      CVS is my favorite store. I’m sure you know they have a coupon policy as well. Maybe it’s just that your store is too particular. If there is another CVS close by I would try shopping that one instead. :)

      • Lia says:

        Where can I get a copy of CVS’s coupon policy??? I have only seen emails posted on the internet from Customer Relations to un-happy customers and to me those are not legit unless CVS has an official coupon policy for the whole public.

  22. Kristina says:

    I have already gotten used to not shopping there. Is it too little to late ???I am definatly on the fence about this one.

  23. Erika says:

    I had the same issue regarding the Airwick coupon this week and they “let me” buy one, but wouldn’t take another coupon for another Airwick. I got 12 different reasons why and none of them made sense. Like the one coupons exp.date was partially cut, I could only buy one at a time, I had to buy the exact same scent… The checkout girl made it seem like she was doing me a favor by taking one coupon from me. Whatever, lady. I held up the line for 45 minutes because I knew I was right but now I have a print out to back it up. Thanks, KCL!
    I agree that it seems to be coupon fraud to lower coupon value but still get it back from the manufacturer and another way for corporations to get over on people. It’s a penny for heavens sake. What they should do is implement a store account for the customer and let those overages add up to more in-store savings you can use later.

  24. Megan says:

    Am I the only person seeing a contradiction between the “General” guidelines where it says “value of coupons must not exceed total of transaction” and the Sale guidelines where it says the coupon will be accepted at total?

    I can see a huge loophole here; every Wags in my area refuses to give freebies where you stack a wags qp with a mfg qp and it exceeds by a penny; I don’t see how this is going to change things unless there is a whole lot of arguing.

    But maybe I missed something?

    • sandee says:

      the total coupon cannot exceed the purchase price- therefore the store should adjust the coupon to match the purchase price.

  25. Jewels says:

    How much do you fight it? I was in there trying to do the airwick transaction yesterday and the manager said no because the coupon was 4.00 and the price was 3.99. Should I have really pushed this… I guess what do you say??

    • sandee says:

      now that they have a published policy- you pull out the policy and show them that they are supposed to reduce the coupon price to match.

  26. Amy says:

    whoo hooo! I also have stopped shopping regularly at Walgreens because it became such a hassle to shop there. Next time I go I will be armed with this coupon policy. Haha local Walgreens take that!

  27. Carrie says:

    Hmmm, half smile dance?! Our Walgreens here has been pretty great with coupons, even giving overage if there are items to absorb it. So that part is actually a limitation :( Always good to have a printed policy though. Wish they were clearer about the B1G1 though. That has been my only complaint. Recently they have said you if there is a promo for B1G1 free, and you use a B1G1 free coupon that you have to get a total of 3 items. Pay for one and get the other two free. Whatever!

    • Lecia says:

      That’s my store’s policy regarding a B1G1 sale and B1G1 coupon too – I wish the policy clearly explained that.

  28. Jana says:

    I have been to a couple of different walgreens lately that indicate you can only have one transaction or only one rr per person per day. Is anyone else experiencing this?

  29. Aileeen says:

    This is exciting but I personally prefer shopping at cvs. The register rewards for walgreens are not as good at the extra bucks considering that the RR is considered a coupon!

  30. Rinda says:

    Yay, yay, yay! Happy dance here for sure! Thanks so much for the link- this remedies some of the exact problems I had last week! One more HOORAY for good measure!

  31. Laura says:

    Yippee!!! I’m glad I have something official now. Just printed mine out!

    • Laura says:

      So, I just went to Walgreen’s tonight with my coupon policy and I’m SOOOOOOOOO glad I had it. The manager tried to tell me that they usually don’t allow as many coupons as I had per transaction. I bought 8 items and used 5 manufacturer’s coupons and 2 Walgreen’s coupons. I told her that I’d always been allowed to do it and asked if they had a coupon policy available. She said no and I said I “thought” I had mine printed out in my car. I didn’t want to seem snarky! I went and got it and she “allowed me to buy the stuff this one time.” I was annoyed about her attitude was she was doing me some kind of favor but smiled and thanked her all the same. Thank you for posting this just in time. I had a $3/$15 that expired today! Yippee!!

      $45.92 worth of stuff for $2.96!!!

  32. Cindy says:

    So happy to hear this!! I had also stopped buying at Walgreens. Their last word to me was: “we don’t accept a MQ coupon AND a Walgreens coupon for one item anymore!” WHAT?????? They told me: “So, choose which one you want to use!”. So glad this policy came out!! THanks!

  33. Connie says:

    I am curious, is it legal for a store to reduce the value of a coupon? I know this is Target’s policy as well but I’ve never understood how it is not coupon fraud to reduce the value of the coupon to the customer and then be reimbursed the full face value by the manufacturer. What do you think?

    Also, my Walgreens does not accept black and white printed coupons but I notice that their written policy doesn’t exclude these. I wonder how that’s going to fly at my store?!

    • rashelle says:

      I have also wondered about this. I went to a coupon class a few years ago and they had someone there who said that the retailer gets paid back the coupon value even if it was taken for a lower amount. But alot of stores do adjust the price if they need to.

      Just on Tuesday, my Walgreens store manager said that they are not allowed to adjust the price of a coupon as it is fraud. I am going to print this for sure today and take it to him and show him that we are allowed to do this as the new policy says we can.

    • Lorrie says:

      I had that exact same thought. Sounds like coupon fraud to me.

      • SarahL says:

        I’ve noticed that if they adjust the coupon down, at least some of the cashiers will write the amount they adjusted on the actual coupon… I wouldn’t think that is coupon fraud. that way the manufacturer knows exactly how much to reimburse….

    • sandee says:

      the store is obligated to REDUCE the price by the value of the coupon if the accept it. They are NOT obligated to PAY you any overage.

  34. Sheree' says:

    So if items are on sale B1G1 can you use a B1G1 coupon and get TWO FREE??? Is that stated in this policy?

  35. kristen says:

    Can’t use on dairy? That sucks

  36. Dianne says:

    I went to the Walgreen’s web site and printed mine early this morning. I had heard this was coming and have been waiting for this to go live on their web sit. All I can say is “It’s about time!” May we all have better customer relations with cashiers and management at all of the Walgreen’s stores now.

  37. Narissa says:

    I am! I am! I have actually stopped shopping at Walgreens for a while because I get SO frustrated with them not accepting my coupons that are more than the item. SO excited that I might go there today =)