If you’ve been following The Krazy Coupon Lady for more than an hour, then you’ve heard us BEG you to print your store’s coupon policy to keep with you while checking out.  This way if you run into a cashier or manager who is unfamiliar with coupons or with their store coupon policy, you can whip out the coupon policy and let it do your talkin’ while avoiding a confrontation. In our book, Pick Another Checkout Lane, Honey we explain how to go about requesting a copy of your local store’s policy.

If you want the Coupon Policy for the store where you shop, simply copy this into an email, and email it to the Customer Service department!  I suggest requesting that the response be mailed to you (instead of emailed) because a hard copy may hold slightly more value.  The policy will come on company letterhead, and it will have YOUR name on it– you can’t argue with that! ;)

To whom it may concern at ______________________,

My name is ___________________.

I’m learning how to become a Krazy Coupon Lady, and I’m looking forward to shopping in your store with coupons.  Before I begin, I would like to request a copy of your coupon policy.  Can you please clarify your policy and answer these questions?

  • What kinds of coupons do you accept?

manufacturer coupons, printable coupons, e-coupons on my loyalty card

  • Do you offer store coupons?  Where may I find them?
  • May I use a store coupon and a manufacturer coupon on one item?
  • Do you exclude any coupons?  Ex: above $5 off, BOGO offers, coupons for free product?
  • Do you accept Internet Printable Coupons?  May I print them in black and white?
  • Do you match competitor prices or take competitor coupons?
  • What is your policy on overage: when the value of the coupon exceeds the value of the product?
  • If the coupon exceeds the item’s value, do you adjust the price of the coupon down? Ex: $1.00 off coupon on $0.97 cent product.
  • Do you limit the number of coupons I may use per transaction?
  • Do your employees understand “one coupon per purchase=one coupon per item”, not “one coupon per transaction”?
  • Does your store ever double or triple coupons?
  • Concerning Buy One Get One offers:  If your store runs a BOGO FREE promo, may I use 2 manufacturer coupons for the 2 products?  Or may I only use one?
  • Are individual stores allowed to impose their own rules or vary from this policy?

Thank you for taking the time to educate me on your store policies.   Will you please mail your response to : [provide your name and address]
Sincerely,

_____________________________________

The number of stores who have a public copy of their store coupon policy online is growing.  Here are all of the more than sixty stores of which we’re aware who have public policies.  Please leave a comment if you have another store that we should add to our list!

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43 thoughts on “Coupon Policies by Store, plus How to Request Your Own Copy!”

  1. jlee says:

    Today at Walgreens I was purchasing 4 packs of mechanical pencils that were $0.29 each, for a total of $1.16 before tax, and attempted to use a $1 Register Reward for that but the cashier and manager said I couldn’t use the $1 Register Reward because an individual item had to be over the Register Reward of $1 and mine was just $0.29 each. Is this right? I thought as long as my total transaction was above the Register Reward amount it was ok? I didn’t see anything about a minimum per item price when using the Register Reward.

  2. rosey deshazo says:

    Also big lots

  3. rosey deshazo says:

    Grocery outlet? :)

  4. alexis lopez says:

    Winn dixie store can u get the policy please and thank you in advance in looking forward to learning yo save.

  5. virginia salazar says:

    King soopers, not on list.

  6. angelica galeana says:

    Ralphs grocery store ….food 4 less
    Not on list

  7. Anonymous says:

    I don’t see Winn-Dixie on the list!

  8. Anonymous says:

    Thank you so very much for this!! It will greatly help to get all the policies on the official paper. Stores are not that easy with coupons now and days.

  9. Ramos_0571418 says:

    I live in Chowchilla, CA . Just can not find a shoppong store that has double couponing. I wonder if Joan, the Safeway Store she used in the show does Double couponing? HELP PLEASE.

    Monica

  10. Psdelagrange says:

    I’m still new and I am going to send this to the Shop Rite down the road from me. I keep telling my family, they hate me at Shop Rite. They will not double printed coupons, last night I was informed they will not honor B1G1 if it’s printed and my cashier got in trouble, because he didn’t have my coupons inspected before I started. What’s up with that??? Every time I go it’s something new, I printed the regular Shop Rite policy, but I’m thinking my local does what they want depending who is running the place.

  11. Psdelagrange says:

    I’m still new and I am going to send this to the Shop Rite down the road from me. I keep telling my family, they hate me at Shop Rite. They will not double printed coupons, last night I was informed they will not honor B1G1 if it’s printed and my cashier got in trouble, because he didn’t have my coupons inspected before I started. What’s up with that??? Every time I go it’s something new, I printed the regular Shop Rite policy, but I’m thinking my local does what they want depending who is running the place.

    • mommysavesalot says:

      When I lived in a different area, Shop Rite was available, and I saved more money there than any other store around. Psdelagrange, sign up for their digital coupons. It will save you even more! They used to let me combine internet coupons with manufacturer coupons for the same product, but then the supervisor started telling me they are not supposed to do that. I was saving a bundle before then. At the time, I was unaware of the Krazy Coupon Lady and how you can write in to the store for their coupon policy. I am surprised they will not double your coupons. They always doubled all of mine. Stores can be sticklers regarding internet coupons for B1G1, and my Alerbertson’s refuses to honor them for B1G1. I never had my coupons inspected at Shop Rite; but at Kroger’s down here, they do inspect them! All in all, though, I definitely found Rite Aid to have the most sales and lowest prices for that area.

  12. Candycoatedraindrops says:

    Funny, I called my local walmart and asked what their email address is and they said they dont have one. lol

  13. mommysavesalot says:

    I printed out the Albertson’s policy from the Krazy Coupon Lady. It said no internet coupons will be accepted for a free item. On several occasions, I bought a bunch of B1G1s and had manufacturer coupons both for the B1s and the G1s. A cashier, a customer service clerk, and a supervisor told me I can’t use coupons on the G1s (aka free). Is this true?

    Also, I didn’t read anything in the Albertson’s policy printout that I cannot use multiple manufacturer coupons that are different from each other on the same individual product purchase, yet I have been refused this also at Albertson’s.

    I am in Louisiana. Maybe I should send in a letter to the management down here. I am so disappointed! Anybody else have this happen?

  14. Tiffany says:

    THANK YOU for posting this letter and the advice that goes with it! I had to argue with a Safeway manager a few weeks ago and it got SO heated that I’ve actually been afraid to go in there with coupons again, and I had to write a letter to the company about how rude and unprofessional the manager was. I did end up getting my way though ;) I’m going to use this letter.

  15. Lisa says:

    I’m so excited about my first coupon purchase! I went to Albertson’s with policy in hand ‘just in case’ and used the BOGO coupon without any problem! I was so thrilled that I had to put it in my status on Facebook, lol. I can’t wait to go shopping and save save save!!! Mahalo KCL!!

    • Amber says:

      I went to target today and used my coupons for the special K!! Had no problems! My first coupon purchase since being a KCL follower :)

  16. Lauren says:

    Part of my new years resolution was to become “one of those ladies that can buy 300 dollars worth of groceries for 50 cents.” Boy do I feel like i found the right website to start at!!! I just started checking the F.A.Q’s of local stores websites for coupon policies and was pleased that they are posted, so I’ll be sure to print those and bring them with me on my adventures!! Thanks KCL!!!

  17. Monique says:

    I love the idea of online shopping more so do to the fact that I work 40+ hours a week. I was wondering do the coupons have the same effect when online grocery shopping? Ex. Acme will not honor manufacture coupons online when you oder for store pickup. Do you know if any stores will?

    BTW….THANK YOU JULS FOR POSTING THAT…..I’LL KEEP THAT IN MIND!!!

  18. Meghan says:

    At Walmart a checker told me that she felt like people who use lot of coupons are stealing. She made the lady in front of me use one coupon PER ITEM even though the coupon said NO LIMIT. It was a Fred Meyer coupon. There were three employees there standing like a hawk over the lady checking out.

    • Juls says:

      I am a front end cashier at Wal-Mart and just found this site today, on the advice of a customer who had the most amazing binder filled with coupons! I hate to say this, but a lot of this depends on the mood of the cashier…the register will beep if a coupon is scanned that needs to be checked for any reason ie..expired, didn’t purchase the item, etc…….Whether or not the cashier just deducts it manually (there is a button on the register to do that so don’t let them tell you they can’t) or not is different at every register, depending on the cashier doing the scanning, Yes, there are policies in place on all this but I’ve been there two years and have never been shown a copy of it…nor have I been corrected for putting coupons thru that might not qualify. Often the register beeps on coupons that DO qualify and are NOT in violation ie. if the coupon is for $1.00 off 2 tubes of toothpaste and the customer DOES have two in their order… some of the cashiers won’t put any coupon thru that beeps, others will take a moment and read the fine print to decide, and still others will just put them thru without reading….It would be to the couponers benefit to learn which cashiers will put them thru and which won’t…..in general the younger kids don’t take the time to look at the coupon and will just manually deduct it, so that would be a good place to start….

  19. Sarah says:

    I had a weird encounter with a checker tonight at Safeway and want to be sure that I have my facts straight. I was going to buy Country Crock–since I had the Just 4 U deal– and I had two tubs and two coupons .60 each. Well, the checker had this big to-do over how she couldn’t use more than one coupon due to the wording on the coupons. I have looked the wording up on-line and am pretty certain that it means PER ITEM, not per transaction. This is what it says, “Limit one coupon per purchase on product specified.” That seems so clearly to me to mean per item, but I wanted to be sure I was right. Also, I looked at the Safeway coupon policy and it doesn’t say anything about wording anywhere. Is there any way I can prove to the checkers that I’m right? She was going to call the manager over and make a big scene, but I just told her to throw everything back in the cart and that I’d go to another checker (whom I had zero problem with). I’m just wondering if there is something I can print that clarifies this for the future. Who knows if the managers always know their coupon facts either and I’d like something in writing, if possible. The checker was going on about how she signed something saying that if she allowed customers to use coupons that they weren’t supposed to use that she could get fired…. really? Over a .60 coupon?
    Anyway, I just want to walk in the store with my facts straight and knowing how I can educate the checker and even managers if necessary.

    • babygirlB says:

      you were right. ive had the same problem and i had my book with me so i pulled a different coupon out that had the wording of “per transaction” on it. the woman i had to deal with was the sales manager and she still yelled at the casheir after i left for taking it. she knew she was wrong but wanted to save face infront of her employees. dont let anyone get to you. they just think they know it all and in fact they have no clue. hope this helps. sorry idk where to find it in writing except on the coupons themselves

  20. Kori says:

    THANK YOU! I e-mailed all the stores I go to with the exception of Stater Bros. because I couldn’t find their e-mail address. So, I snail mailed them, using the form. I got a snail mail response within 5 days and they included a $10 gift card! YAY!

  21. Skye says:

    I think we need to ask the Attorney General in each of our states to require companies that accept Q’s to offer a printed policy. Maybe then CVS and others will create a policy and it won’t be left to the cashier to interpret the manager’s “understanding” from whatever meeting they just attended that discussed the company’s NON-policy. Basically, if they don’t have a printed policy, they’re just making it up on the fly, and that can lead to problems for everyone.

  22. whome says:

    Shoppers Food Warehouse
    http://www.shoppersfood.com/CouponPolicy.aspx

    Internet Coupon Policy
    SHOPPERS will accept valid manufacturers’ coupons obtained from the Internet with a face value up to $7.00. Internet coupons with a face value of $7.01 or above or FREE offers will not be accepted (Buy One, Get One Free coupons ARE permitted). Coupons must contain valid redemption information and a valid bar code (UPC) to be honored. Photocopies of Internet coupons are not acceptable. SHOPPERS reserves the right to refuse any coupon deemed to be fraudulent and the right to change or terminate this policy at any time.

    Double Coupon Policy
    SHOPPERS will double the value of valid manufacturers’ coupons with a face-value of up to 99¢ (example: 25¢ = 50¢, 50¢ = $1.00, 75¢ = $1.50.) Valid manufacturers’ coupons with a face-value of $1.00 or greater will be redeemed at face-value only (example: $1.00 = $1.00, $1.50 = $1.50, $2.00 = $2.00.) Buy One, Get One Free coupons will NOT be doubled. Manufacturers’ coupons may be obtained from the newspaper, mailers or Internet. Coupons must contain valid redemption information and a valid bar code (UPC) to be honored. We reserve the right to limit manufacturers’ coupons eligible for “doubling” purposes to four (4) identical coupons. Manufacturers’ coupons that state “Do Not Double” or “Not subject to Doubling” will be redeemed at face value only. Photocopies of coupons are not acceptable. SHOPPERS reserves the right to refuse any coupon deemed to be fraudulent and the right to change or terminate this policy at any time.

  23. Felicia Ramirez says:

    Just wanted to say thank you AGAIN. I sent an email to all local stores I will be shopping, mailed one letter to CVS because of their text limit in ‘contact us’ email.

    Appreciate all you do, keep rocking – keep saving!

  24. monica says:

    I had a copy of an email that I received from CVS. The manager said the other store that gave me a rain check shouldn’t have given me a rain check. But I know CVS gives rain checks w/ no expiration date and their policy does not state that you cannot use a coupon on an item that is purchased w/ a rain check. I had a $1 coupon and they said I could not use it because it was over the amount of the item (.99). I nicely pointed it out on the email that I got from CVS but the manager that I talked to was a little hesitant about the whole transaction because it made my items free. I reassured her the store would get reimbursed for the coupon and she decided to keep a copy of my email/letter becasue she was only doing what they had said to keep the customer happy. I told her to cancel my entire order and I’d take my coupons and raincheck and contact corporate again. but she said no, she wanted me happy but I still want to talk to the store manager about this experience because I was not comfortable after this. So even though you get a copy of the policy make sure they abide by it and if they dont, talk to the store manager or the district mgr, which is my plan depending how it goes w/ str mgr :)

  25. Pat says:

    I tried using a $1.00 coupon at Walgreens today for a .99 item and she said they just had a meeting and were told they cannot adjust the coupons down. She wouldn’t let me use it. So, what is their new policy!!??

  26. Sarah says:

    Thanks for this. I’ve sent more than one email to both Target and CVS, asking for clarification on specific policies. Each time I’ve received an email back asking me to CALL and have my questions answered that way. SO FRUSTRATING that they refuse to put anything into writing.

  27. bucksaver says:

    Thank you very much. I hope that if companies that do not have a policy receive numerous request such as this, they will see the importance of having a policy and training employees properly. I have spent a lot of time talking to various store managers to let them know that we all want to know the policy so that we can follow it honestly and not get different answers from different employees all the time. Thanks so much for all your hard work to help us save money!

  28. Nicole says:

    Is walmart suppost to reduce coupons? I dont see that in there police. I tried to use the $1 coupon on the reach floss that was .97 cents and they told me they couldn’t take the coupon because it was more than the product.

    • Leah says:

      I used the Reach coupon at Walmart yesterday and Target the other day and they didn’t adjust it, they just accepted it.

    • CaCo says:

      I’ve read somewhere that it is considered fraud if they lower the price of the coupon because they are reimbursed the full amount. Either, they can’t accept it (which happens in most stores) or they take off the full amount stated on the coupon.

  29. jill says:

    I’ve only been a Krazy for a few weeks but already ran into this problem at Safeway. The other day I was using the self-checkout (b/c stores around here now only seem to have one lane with an actual person to check you out) and was having a problem scanning a case of water. The assistant manager monitoring the self check out came over to help me. As he did that he saw my handful of coupons I was getting ready to use, and i happend to have an internet printed coupon on top (just a “normal” printed Smart Source). He told me that was an internet coupon and I was not allowed to use it. I said that I had been using them for weeks without a problem and that I was pretty sure they were acceptable. He insisted that he had been told if he saw anyone with an internet printed coupon he had to tell them they could not use it. Grrr. Went home, printed the Safeway policy, and it states right on there that they “glady accept internet coupons”. From now on, I will do as Krazy Coupon suggests and always have a copy of the policy with me. That assistant manager ripped me off of about $5.

  30. Tammy says:

    My local Target, in an effort to reduce coupon fraud, limits the number of same coupons a guest can use (up to 10 manufacturer/ 10 store coupons per day per guest with the correct item). There isn’t anything about that in the general coupon policy, but it is permissible for the stores to do.

  31. Patti says:

    I have tried this several times with CVS and they refuse to send me anything. They insist they don’t have one and address customer questions on an issue by issue basis. Frustrating! Meanwhile, at Target this week, they (the Store Manager himself) refused to adjust the coupon down so I went to their kiosk, printed their policy and requested to speak with him again. Needless to say, I got my Q reduced. It’s kind of pathetic when even the store manager doesn’t know their own store’s Q policy.

    • Leslie M. says:

      I agree all of Targets Managers need to through couponing 101 training! I’ve had so many issues w/them here in HI that I’ve boycotted Target. Maybe you would have better luck w/ Longs the affiliate of CVS. Doubtful but maybe.

  32. Leah says:

    What a great idea! I just emailed Albertsons and Walmart. Can’t wait to see their replies!

    • Leah says:

      Just got an email response from Albertsons with a LOT of detailed coupon info for my region. I’m definitely going to print and carry it with me because it states: “Twice the Value coupons CAN be used/paired with manufacturer coupons that state “Do Not Double” (or similar wording).” They never let me double DND coupons at my store, so now I’m ready for the next round of doublers!