Well, this sucks indeed. Bissell issued a recall of several of their different Cordless Multi-Surface Wet Dry Vacuum models due to a fire hazard, the Consumer Product Safety Commission announced — an issue caused by the circuit board within the vacuum’s battery pack overheating.
So far there have been 66 confirmed cases of the wet-dry vacuums producing a smoky odor or visibly smoking. Five of the products actually caught fire, with three incidents causing minor property damage and one resulting in injury from burns the user sustained.
The recall impacts 61,000 of the vacuums sold in the United States, plus an additional 4,300 that were sold in Canada; the recalled products retailed for about $360. Here’s what to know about the Bissell Cordless Multi-Surface Wet Dry Vacuum recall.
Which Bissell Cordless Multi-Surface Wet Dry Vacuums are part of the recall?
The recall applies to the Bissell Cordless Multi-Surface Wet Dry Vacuums with the following model numbers:
These upright vacuums have “BISSELL” printed on the foot of the product.
Where were the Bissell Cordless Multi-Surface Wet Dry Vacuums sold?
The vacuums included in the recall were sold by the following retailers between January 2019 and November 2022:
How do I know if my Bissell Cordless Multi-Surface Wet Dry Vacuum is part of the recall?
To find your vacuum’s model number, remove the clean water tank. The model number will be visible on the label in a black bar.
If your vacuum label has a dot above the word “machine” near the serial number, your vacuum is safe to use, and the battery has already been replaced.
What should I do if my Bissell Cordless Multi-Surface Wet Dry Vacuum is recalled?
If your Bissell Cordless Multi-Surface Wet Dry Vacuum is one of the recalled models, do not attempt to repair the product yourself. Please take the following steps to ensure your safety:
- Stop using the vacuum immediately.
- Remove your vacuum from the charging base.
- Visit your nearest Bissell Authorized Service Center (find one here) to receive a free replacement battery pack and repair.
- If you cannot get to a service center, contact Bissell for a new replacement battery pack and free in-home repair. You can call Bissell at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday and Sunday to schedule your in-home service.