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If you’ve been following The Krazy Coupon Lady for more than an hour, then you’ve heard us BEG you to print your store’s coupon policy to keep with you while checking out.  This way if you run into a cashier or manager who is unfamiliar with coupons or with their store coupon policy, you can whip out the coupon policy and let it do your talkin’ while avoiding a confrontation. In our book, Pick Another Checkout Lane, Honey we explain how to go about requesting a copy of your local store’s policy.

If you want the Coupon Policy for the store where you shop, simply copy this into an email, and email it to the Customer Service department!  I suggest requesting that the response be mailed to you (instead of emailed) because a hard copy may hold slightly more value.  The policy will come on company letterhead, and it will have YOUR name on it– you can’t argue with that! 😉

To whom it may concern at ______________________,

My name is ___________________.

I'm learning how to become a Krazy Coupon Lady, and I'm looking forward to shopping in your store with coupons.  Before I begin, I would like to request a copy of your coupon policy.  Can you please clarify your policy and answer these questions?

  • What kinds of coupons do you accept?

manufacturer coupons, printable coupons, e-coupons on my loyalty card

  • Do you offer store coupons?  Where may I find them?
  • May I use a store coupon and a manufacturer coupon on one item?
  • Do you exclude any coupons?  Ex: above $5 off, BOGO offers, coupons for free product?
  • Do you accept Internet Printable Coupons?  May I print them in black and white?
  • Do you match competitor prices or take competitor coupons?
  • What is your policy on overage: when the value of the coupon exceeds the value of the product?
  • If the coupon exceeds the item's value, do you adjust the price of the coupon down? Ex: $1.00 off coupon on $0.97 cent product.
  • Do you limit the number of coupons I may use per transaction?
  • Do your employees understand "one coupon per purchase=one coupon per item", not “one coupon per transaction”?
  • Does your store ever double or triple coupons?
  • Concerning Buy One Get One offers:  If your store runs a BOGO FREE promo, may I use 2 manufacturer coupons for the 2 products?  Or may I only use one?
  • Are individual stores allowed to impose their own rules or vary from this policy?

Thank you for taking the time to educate me on your store policies.   Will you please mail your response to : [provide your name and address]


The number of stores who have a public copy of their store coupon policy online is growing.  Here are all of the more than sixty stores of which we’re aware who have public policies.  Please leave a comment if you have another store that we should add to our list!