Victoria's Secret Return Policy

Updated

Victoria’s Secret Return Policy has been very good to me. If you don’t love anything — including gifts, used, washed, and clearance items — you can exchange or return them. That takes the stress out of shopping there.

To keep up with everything, you can download our free app to get all the latest Victoria’s Secret deals and coupons on your phone.

1. The Victoria’s Secret return policy gives you 90 days for a full refund.

Woman handing an employee a swimsuit to return at the register.

When you return your items within 90 days of purchase with a receipt, they’ll give you a full refund in the original form of payment.

Refunds for returns made in-store typically process back to the original form of payment within three – five business days.

 

2. Returns after 90 days get store credit.

victorias-secret-panties-sale-joanie-2020

After 90 days, you can still return items, but for store credit.

You should still aim for the 90-day window, though. After that, you’re in danger of not getting all your money back. If your item goes on sale after you bought it, your refund will reflect that lower price.

 

3. You can return items without a receipt — but bring your photo ID.

Employee ringing up customers purchase at the register.

If you don’t have a receipt, Victoria’s Secret will refund you in store credit. You might not get all your money back, though. They will only refund you for the lowest selling price.

You will need a valid photo ID to make your return, and Victoria’s Secret will keep track. You can only return up to $250-worth of merchandise every 90 days without a receipt. If your item was defective, it won’t count towards this $250 cap.

 

4. You also have 90 days to return Victoria’s Secret online orders.

A Victoria's Secret online order with a rewards card

Unlike many other stores, Victoria’s Secret Return Policy lets you return all the items you can fit from multiple orders in one package.

This didn’t seem like a big deal to me — until I bulk bought matching robes for my friend’s wedding and ended up ordering all the wrong sizes — and returning one box versus six made everything feel a little less nightmarish.

Follow these four steps, and you’ll be mailing your online order back in a jiffy:

  1. Place your return item(s) and packing slip into the package.
  2. No packing slip? You can either print a blank return form or use your shipment confirmation email.
  3. Print and securely tape the return label to your box.
  4. Drop your return package off at USPS, and you’re all set.

Find a USPS location near you.

 

5. Online orders can be returned in store, but sometimes it can take a while.

Victoria's Secret pink storefront with backpack sale sign

You can return items you ordered online in-store. But make sure to bring your packing slip, receipt or order number. If you don’t have proof of purchase and the store associate can’t find any info on your order, the store itself will ship it back for you.

This process can take anywhere from two to three weeks, so unless you like waiting for your refund, bring your proof of purchase.

 

6. Get a full refund with a gift receipt.

As long as you have your gift receipt, you can choose to exchange your gift or get a full refund for the gifts’ original purchase price. If the person who bought your gift used coupons or promos, the amount Victoria’s Secret refunds you will reflect that.

 

7. Cut the tags off? No problem!

You don’t need to still have the price tags on Victoria’s Secret or PINK items to return them.

The only exception to this is items with “Required for Return” tags. You cut that tag off and bye-bye refund.

TIP: You don’t need price tags attached to make a return. But if you cut off any tags that are sewn into your item, they become unreturnable.

 

8. You can return lingerie, swimwear and bras at Victoria’s Secret.

Woman looking at two-piece swimsuits.

You can return any item you don’t like to Victoria’s Secret. While some stores prohibit you from returning swimwear, lingerie and bras, Victoria’s secret has no such rule. Which is great, because those items are their bread and butter.

It’s also a really good reason to make sure you triple wash any items you buy at Victoria’s Secret, though. There’s just no way to be sure someone else hasn’t already tried these incredibly intimate items on before you – in the dressing room or at home.

 

9. Redeem low-value gift cards for cash.

A Victoria's Secret gift card.

Typically, you can’t return gift cards or redeem them for cash. There’s an exception, though! If your gift card balance is $10 or less, Victoria’s Secret will allow for the cash refund.

 

10. Come back within 14 days for a price adjustment.

A woman looking at bra's next to a Sign,

Let’s say you bought a bra last week for $80. You’re browsing your email and see an advertisement for that same bra marked down to $60.

With Victoria’s Secret price adjustment policy, you can get your $20 back by visiting the store and showing your receipt. You can do this once per item, and it must be within 14 days of your original purchase.

 

11. Promotions and coupons will be deducted from your refund.

Woman handing employee three coupons at the register. Free Panty, 50% off a sleep item, and 30% off regular price item.

If you used a coupon when making your original purchase, that will be reflected in your refund. This is a pretty standard policy. You can only get refunded for money you actually spent.

Where Victoria’s Secret goes further, though, is with promotions. Let’s say you got a free pair of panties with your purchase. If you want to hold onto the panties but return the other item you paid for, the price of the panties will be deducted from your refund. This is probably the worst part of the Victoria’s Secret return policy as it can actually end up costing you money to make a return.

Other than that, though, the Victoria’s Secret return policy is pretty great! Have you ever gotten cash for your low-balance gift card or scored a great price adjustment? Leave your story in the comments!

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