Lulus is a great spot to find trendy clothes that aren’t wildly expensive. And in the instance that you buy something but it doesn’t work for you, the Lulus return policy is pretty fair.
Still, reading a return policy from end to end is no thrill ride. The language is confusing, boring, and oftentimes unclear. So I’m here to break it down for you in words that don’t drive you crazy.
How long do you have to return Lulus items? What if I lost my receipt? Are there any items you can’t return to Lulus? Fear not. Everything you need to know about the Lulus return policy is right here, including the basics, the how-tos, and the not-so-obvious exceptions.
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Before You Start a Lulus Return
You have 30 days to return items to Lulus.
Because Lulus is an online-only site, the day your order arrives marks the first day of the 30-day return window. Here’s the most important part: items must have a return postmark date within that 30-day window for you to receive a refund. If you try to send it back 31 days after your order arrived, there’s a good chance Lulus won’t accept your return.
To avoid this, be sure to try on everything the day your order arrives. That way you can decide right away which pieces you want to keep (and which pieces you want to return). This will ensure that you know which pieces you want to keep — and more importantly — which pieces you want to return. From there, request a return online. Just log in to your Lulus account, select the items you want to send back, and box them up. Lulus will provide a return label that you can attach to your box.
If you ship your items back to Lulus less than 10 days after your order arrives, you’ll get free return shipping.
Want to get free shipping on a return order? Mail your return back within 10 days (from the day it arrived) and you won’t have to pay a dime. But if you wait more than 10 days, Lulus will deduct a $7 return shipping fee from your refund total.
Your Lulus return must be unworn, unwashed, and have all tags attached.
As with most stores, you can’t return Lulus items if you’ve already removed the tags. If for some reason an item you ordered doesn’t already have a tag, contact Lulus Customer Service as quickly as possible so you can still return it (if you want to).
I like to check each item the day my order arrives to make sure everything has a tag. I’ve never received something from Lulus without a tag, but it’s a good idea to check.
You also can’t wash or wear your Lulus items if you’re hoping to return them. Again, this is pretty typical across all return policies, but it’s important to remember every time you place an order. All your Lulus returns must be unworn, unwashed, and have all tags attached.
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How To Return Lulus Items:
You can only return Lulus purchases through the mail.
Since Lulus doesn’t have any physical store locations, mailed returns are your only option. The good news is you can start the return process online in a matter of minutes.
How to return Lulus items by mail:
- Visit Lulus Returns online and enter your order number and email address.
- Fill out the Return Form and select the items you want to return.
- Attach the shipping label Lulus provides to your return package.
- Drop off your package at any USPS Mailbox or Post Office and hold on to your receipt.
Exceptions to the Lulus Return Policy
You can’t return final sale items to Lulus.
Keep this in mind as you shop: any Lulus item marked “Final Sale” won’t qualify for a return. So if you have your eye on a clearance item, make sure you love it before you pull the trigger.
Lulus doesn’t let you return used or opened Wellness and Beauty products.
You can’t return Wellness or Beauty items from Lulus if you already opened or used them. So you can’t open a makeup item and try it out before you decide you want to keep it. Once the packaging is broken, returns are out of the question.
If you’re returning a handbag, you have to return it with the dust bag it came with.
If your handbag, purse, or clutch order came inside a dust bag, make sure you hold on to it. You’ll need to have these items in the original dust bag to qualify for a full refund. If you aren’t totally in love with the Lulus bag you ordered, keep it in the dust bag until you’re sure you want to keep it.
Items sold as sets must be returned as sets.
If you bought something that came in a set (i.e. a top-and-pants combo, pajamas, etc.), you must return the items as a set. Even if one part of the set worked (the top fit but the bottoms were too big), you still have to return everything together to get a refund.
You have to return Lulus shoes in their original shoe box.
Don’t recycle that shoe box just yet. You can only return Lulus shoes in their original shoe box (aka the shoe box they came in when you opened your order). Otherwise, you won’t be able to get a full refund for your return.
You can’t return Lulus gift cards.
This is a pretty standard policy at most retailers, but it’s still worth mentioning. You won’t be able to return Lulus gift cards for a full refund.
What To Know About Lulus Refunds
Once Lulus receives your return, you’ll get your refund in 5 – 7 days.
When your return package arrives at Lulus, they’ll ensure each piece meets their Refund Policy guidelines. From there, they’ll issue your refund back to the card you paid with. This process depends on how long it takes to ship your return and how quickly Lulus reviews your items. I’ve noticed my refund usually comes one week after I ship my return package to Lulus.
How To Save on Lulus Shipping
Download the Lulus app to get free shipping on every order.
Not many people know this, but if you download the Lulus app on your phone, you can get free shipping on every single order. No code or free shipping minimum! Simply download the Lulus mobile app (iOS / Android) and start shopping.
Read Up on More Return Policies
If combing through return policy fine print makes your eyes glaze over, don’t miss our comprehensive guide to return & exchange policies. We dug through the heavy text and laid out all the important return policy details for your favorite stores.