Giant Food Pickup

Giant Food curbside pickup is an easy and reliable way to save time (and avoid going into the grocery store). If you live somewhere near one of the more than 150 Giant locations on the East Coast, you're lucky because you can use paper Giant coupons with your pickup order!

Here's what you need to know:

How does Giant Food curbside pickup work?

Place a Giant pickup order on the Giant Food website or inside the Giant app and then follow these steps:

• Make sure you have and are logged into your Giant account — this is how you earn Flexible Rewards points and save coupons

• Enter your address and select the nearest pickup-eligible Giant location

• Start shopping — and don't forget to clip digital coupons! (More on what to do with paper coupons below)

• Select your time slot and pay. Keep in mind your time is not reserved until checkout is complete

• Head to the correct store during your designated window of time

Giant Food pickup service is free.

Up until spring 2022, all Giant Food pickup orders had a $2.95 fee, unless you paid for Giant Pass (more Giant Pass info coming up). But now the pickup service is free!

There is no minimum spend requirement to qualify for grocery pickup.

You used to need at least $30 worth of groceries in your online cart to secure a grocery pickup slot. But they did away the minimum order requirements in 2021.

You'll pay the same prices as you would in the store.

Giant doesn't mark up the prices on items for pickup, so go ahead and shop with the confidence that the only extra fee you're paying is the pickup fee.

You can use digital or paper coupons for your Giant pickup order.

Clip coupons inside the Giant app or at Giant.com while you're placing your order to get savings off the top. If you have paper coupons, Giant accepts them for grocery pickup too! Just place your coupons in an envelope and hand them to a Giant associate after they've loaded your groceries to your car. You could leave the envelope in the trunk where the groceries will go and the associate can grab it from there, in order to maintain social distance, if you'd like.

The associate will verify your coupons and they'll be applied to your order.

The only catch is that you can't stack paper and digital coupons on one item. So, you can't use a digital manufacturer coupon with a paper store coupon for extra savings on your one bottle of Tide. But, you can use a digital coupon for your Tide and a paper coupon for something else in your order.

Substitutions are automatic, but you can customize your preferences.

When something you ordered is out of stock, Giant will automatically substitute a like item. You can turn off automatic substitutions by going to "Shopping Preferences" in your Giant account. Or you can manage specific substitutions when you tap "Item Detail" — this will give you a chance to indicate a preference for specific item substitutions.

Giant offers same-day pickup, but you have to be fast.

If you place an order early in the morning, you might be able to get a pickup slot for that evening. Of course, it'll depend on your location, but if you need same-day pickup, shop early. Otherwise, pickup slots are available as soon as the next day from 8 a.m. to 9 p.m.

Giant Food Pickup FAQs

How does tipping work with a Giant pickup order?

Giant Food associates cannot accept tips at pickup.

Can I get a paper receipt in addition to my electronic receipt?

Yes! All Giant pickup orders will automatically be issued an electronic receipt to your email address. But you can also indicate that you'd like to get a paper receipt (think: using it to redeem Ibotta offers!) inside your Giant account settings.

What if I'm dissatisfied with my order or missing an item?

Contact Giant Foods customer service at (888) 469-4426 and they'll help you get a replacement and a refund.