Sephora Return Policy


Makeup lovers seem to have a love/hate relationship with Sephora and the Sephora return policy. At certain times, it seems generous; at others, it can seem unforgiving.

From what you can’t return to whether or not you’ll be reimbursed for shipping fees, here is what you need to know about the Sephora return policy.


Download the Krazy Coupon Lady app to get the best coupons sent straight to your phone.

1. You can get a full refund on new and lightly used products at Sephora stores.

The Sephora return policy allows customers to return an in-store purchase to a Sephora within 60 days with a receipt for a full refund.

If you’re like me and hate hanging onto paper receipts, keep in mind that your orders can also be found under your Sephora Beauty Insider account. Beauty Insider is Sephora’s loyalty program, and has three tiers: Beauty Insider (baseline), VIB (spend $350/year), and Rouge (spend $1,000 a year).

PRO TIP: Returned items will still count toward your Beauty Insider status!


2. But the return of used products is up to employee discretion.

The Sephora return policy states that “products must be returned in new or gently used condition.” Kinda subjective if you ask me.

I’ve been able to return half-used products before, while others have been denied.


3. If you don’t have a receipt or your BI account linked, you need your original form of payment to get any store credit at all.

Another good reason to sign up for the free Beauty Insider program. Just do it!


4. Online orders must be returned within 30 days for a full refund.

If it’s between 31 and 60 days, you’ll get store credit that can be used on but not a Sephora store.


5. Yes, Sephora does keep track of how many returns you make.

If you make a sketchy amount of returns, you may start to get some side-eye looks — or have your returns denied completely. Yikes — that is not a list I want to be on!


6. All returns are free.

It’s easy enough if you have access to a printer and tape — you just need your order number and zip code to get a prepaid shipping label.

Learn more insider ways to save at Sephora.


7. But your original shipping fees won’t be reimbursed.

If you’re returning an online order for which you paid $5.95 for shipping, say bye-bye to that money. You’ll be reimbursed for the product cost, but not the one-way shipping.

PRO TIP: has a $50 minimum spend for free shipping. BUT hacking online shipping fees is easy. Sephora often has free shipping promo codes, like FREESHIP, or you could simply buy $50 worth of merchandise and return what you don’t want to avoid any extra fees.


8. If you want your item or your refund right away, go into a Sephora store.

Online delivery and returns are taking longer than usual. My last order took 20 days to arrive…and I would’ve had to wait at least another week to see my refund after dropping my return at a USPS, so I decided to go to a Sephora store instead.

Find a Sephora store near you.


9. You can return any Sephora order to a JCPenney Sephora.

Whether you bought it online or at a stand-alone Sephora, you can make a return to a JCPenney Sephora. But you’ll only get a JCPenney store card in exchange, not a refund to your original payment.

A small perk is that the store credit can be used anywhere in the department store or in the interior Sephora.


10. But if you bought it from a JCPenney Sephora, you gotta return it to a JCPenney Sephora.

This is true for both online and in-store Sephora orders and returns. If you made a Sephora purchase through a JCPenney store or, you need to return it that way as well.


11. Online orders can’t be exchanged by mail.

Let’s say you got the wrong color foundation or a serum that you don’t love, and you want to exchange it for something else. If you bought it online, this’ll mean an extra errand: doesn’t do exchanges via mail. Womp.


12. You can return something you bought online to a store, but not vice versa.

This is true for many retail stores, including Sephora.


13. If you return something with a gift receipt, you’ll only get store credit.

That’s just the way it is. But hey, this way you can pick out something you actually want.


Sephora Black Friday

Beauty lovers, prepare yourselves! Once November hits, expect Sephora to drop serious deals on makeup and beauty products all month long. Careful, though — not all Sephora Black Friday deals are created equal. Learn the best items to buy (HINT: gift sets are where it's at) and what to expect once the Sephora Black Friday ad drops.

Sephora Gift Cards

No, this isn't a post about how to check your Sephora gift card balance. More like how to strategically lower your balance at checkout using Sephora gift cards. Lesson 1: did you know you can use JCPenney gift cards at Sephora? Before you say "so what" let us explain why this will make your deal-loving heart skip a beat. Certain JCP and Sephora gift cards can help you save up to 9%. Here's how.