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I’ve always loved how convenient it is to make an Amazon return. It’s fast, and easy, and no questions get asked. But Amazon just made a slight change to their return policy that has some of us on edge. The retailer recently announced a new Amazon return fee, according to The Information. Some returns won’t be free anymore, depending on where you make your return.

Don’t panic — not all is lost! I have the exact details on how much the Amazon return fee will cost, what returns will remain free, and which won’t.

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Amazon will charge you a $1 fee if you’re returning your item at a UPS store.

amazon boxes in front of ups store

Last year in 2022, Amazon started charging customers to have a UPS delivery truck pick up any returned merchandise. But returning your merchandise at a UPS store was still free. Now, any returns made at a UPS store will cost you a $1 fee.

This new Amazon return fee is an attempt to minimize customer returns. Why? Well, while an easy and free return policy is convenient for us shoppers, that’s at Amazon’s expense (literally). In 2022 alone, Amazon customers returned $800 billion worth of merchandise.

As of April 2023, Amazon shoppers have already reported having to pay the $1 fee on UPS returns.


You can still make free returns at Kohl’s, Whole Foods, and Amazon Fresh.

A person holding an open Amazon box in front of Kohl's

But let’s not panic yet: you can still return most items for free. Amazon offers a free method for any purchases that were sold and shipped by Amazon.

If you want to avoid the $1 fee, head to Kohl’s, Whole Foods, or Amazon Fresh to make your return — no questions asked. However, there are always exceptions, like for items weighing over 50 pounds or items sold by third-party sellers.

However, if you’re ever unsure about whether or not your purchase qualifies for a free return, simply head to the item’s product listing page. Then look for “Free returns” next to the item’s listed price.

Read more about Amazon’s return policy on their website.


Amazon Is Now Charging a Small Fee on Some Returns