Family Dollar Return Policy


Family Dollar is a good place to get low-priced everyday goods, but sometimes a product doesn’t work out or otherwise needs to be returned or exchanged.

We’ve answered all of your questions about the Family Dollar return policy.

Here’s what you need to know:


How long do you have to return/exchange items at Family Dollar?

Family Dollar gives you 30 days after purchase to return or exchange products.

That applies to both in-store and online purchases. Just make sure you bring your receipt.

Family Dollar refunds customers via the payment method used for the purchase — or you can request in-store credit on a Family Dollar gift card.


Can you return purchases to a Family Dollar store?

Yes. Anything purchased at may be returned by taking it to a physical store (with receipt or order information), or by calling online customer order support at (833) 232-0002.


Can you return something to Family Dollar without a receipt?

Yes, but there are limits. The store’s policy is that you can return or exchange up to three unopened items without a receipt within a month (30-day period).

Without a receipt, Family Dollar will exchange or refund items at their lowest advertised price — and all refunds will be issued via a Family Dollar merchandise return card.


Can you return Family Dollar food items without a receipt?

Yes, but you can’t get a refund. Family Dollar will let you exchange the products only for other food items. They won’t issue a return card.


How long does it take for Family Dollar’s refund to appear on my debit/credit card?

Family Dollar’s website says it could take up to 30 days, but staff says the refunds are usually pretty quick. You may request a Family Dollar merchandise return card if you’d rather have the credit back immediately.


What is Family Dollar’s return/refund policy on their store brands?

Products from Family Dollar’s private brands are eligible for an exchange or 100% refund (with receipt) within 30 days of purchase if you’re unsatisfied for any reason.

Those brands include:

  • American XT
  • Ashland Farms
  • Catawba Candy
  • Chestnut Hill
  • Daxton
  • Driver’s Choice
  • Eatz
  • Extremely Me
  • Family Chef
  • Family Pet
  • Family Wellness
  • Highland Outfitters
  • Homeline
  • Interiors By Design
  • Just Be
  • Kidgets
  • Modesa
  • Nature’s Measure
  • Outdoors By Design
  • Pro Player
  • Silver Falls
  • Tool Bench Hardware
  • Tropic Sun


Can opened items be returned at Family Dollar?

Yes, with a receipt, within the 30-day window.

You’re out of luck if you don’t have a receipt with an opened item.


Can you return air mattresses and airbeds to Family Dollar?

Air mattresses are the thin, inflatable cushions you use for camping or other temporary situations. Airbeds are more substantial — thicker, potential bed replacements.

Family Dollar won’t allow you to return any air mattresses purchased there, and if you want to return an airbed, you’ll need to take it up with the manufacturer, Kentex, by calling (888) 220-2207 or emailing within 15 days of purchase.

For the Kentex airbeds, customers must have the original box and original receipt to qualify for a return.


Does Family Dollar offer refunds for gift cards and other prepaid cards?

It depends on the card. When it comes to Family Dollar gift cards or prepaid Visa gift cards, all sales are final.

Prepaid wireless cards may be returned if none of the minutes on the card have been used. Otherwise, it can’t be returned.


Does Family Dollar allow returns of electronics, heaters and fans?

Yes, if you bring the item back the way you found it. Unopened merchandise with original receipt may be exchanged or returned.

If the merchandise is opened, and you have a receipt, you may exchange the product for the same item.

If you don’t have a receipt and the product is opened, you’re out of luck. No returns or exchanges.


Does Family Dollar accept returns or exchanges on alcohol or tobacco products?

No. All sales are final.


How do Family Dollar returns work for items purchased with Medicare or Medicaid benefits?

With a receipt, Family Dollar will issue refunds or permit exchanges on any medical items purchased with Medicare or Medicaid benefits cards.

If you don’t have a receipt, Family Dollar won’t allow a refund, but will let you exchange the purchased items for other medical items.


Can you return Dollar Tree items to Family Dollar, or vice versa?

No. Although Dollar Tree and Family Dollar are owned by the same company, it doesn’t mean the two stores have connectivity like Old Navy and Gap.

If you’re not a fan of Dollar Tree’s return policy, don’t expect that you can take advantage of Family Dollar’s more generous policy by returning your items there. It won’t work.


Family Dollar will exchange items you bought with a coupon — but beware.

Family Dollar accept manufacturer coupons — both printable and newspaper. You can use one manufacturer coupon per item in store.

If you decide you don’t want an item you bought with a coupon, Family Dollar won’t stop you from returning or exchanging it. But just know, — it’s technically coupon fraud against the manufacturer.

If at some point you’ve absolutely got to return an item and there’s no way to retrieve your coupon, it’s up to you, but we don’t recommend making this a practice.

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