The Dollar Tree return policy is simple — no refunds or store credit.
On DollarTree.com, the company says that one of the reasons they’re able to keep prices at $1 per item is because they consider all sales final.
They straight-up aren’t in the business of accepting returns or processing refunds or credit.
However, you can exchange an unopened item for any other product in store.
Even though the Dollar Tree return policy says all sales are final, you can still make exchanges.
Bring your non-seasonal, unopened item and your original purchase receipt to Dollar Tree, and they’ll let you grab something else in its place.
That means you can buy a puzzle, bring it back to the store with a receipt, and walk out with a plunger — no additional money exchanged.
There’s no time limit for exchanges.
If you’ve got your receipt and the packaging is unopened, you can exchange something that you bought years ago.
If a product is broken or defective, the Dollar Tree exchange rule still applies.
Dollar Tree told us that you’ll need your receipt no matter what, but if you discover a product is broken or defective after you open the original packaging, you can bring it back to the store and pick out another item for the same price.
Just to be safe, you’ll want to keep the original packaging — they’ll need the barcode on the back.
Even DollarTree.com orders can’t be returned or refunded.
Even if your DollarTree.com items arrived damaged, or your order is incomplete, Dollar Tree won’t refund your money (even your shipping) — they’ll replace the items for free or give you future store credit.
For more help, you can also call their 24/7 Customer Order Support Center at (877) 530-8733.
You can return most items at Dollar Tree’s sister company, Family Dollar, for up to 30 days.
Although Dollar Tree and Family Dollar are owned by the same company, it doesn’t mean the two stores have connectivity like Old Navy and Gap.
The Dollar Tree return policy isn’t as great as Family Dollar’s, but since the two stores don’t accept each other’s returns (or even gift cards), it doesn’t matter.
But just for your own information, customers may return items to Family Dollar for exchange or a refund up to 30 days after the date of purchase (with receipt).
Dollar Tree will exchange items you bought with a coupon — but beware.
Did you know that Dollar Tree accepts coupons? They accept manufacturer coupons — both printable and newspaper. You can use one manufacturer coupon per item in store.
Learn more about that and other Dollar Tree haul savings tips and tricks.
If you decide you don’t want an item you bought with a coupon, Dollar Tree won’t stop you from exchanging it. But just know, it’s technically coupon fraud against the manufacturer.
If at some point you’ve absolutely got to return an item and there’s no way to retrieve your coupon, it’s up to you, but we don’t recommend making this a practice.
Check out all the Dollar Tree coupons on KCL.