The Top 9 Things You Need to Know About Dollar Tree's Return Policy


Shopping at Dollar Tree can be a great budget hack. If you know how to clip coupons and find the gems, you can save a lot of money on everyday items.

To learn how to strategize your Dollar Tree shop, be sure to download the KCL app.

Before you start shopping, though, you should know that Dollar Tree’s return policy is almost nonexistent. They’re big on exchanges, but not so big on refunding any money whatsoever.



1. The Dollar Tree return policy is simple — no refunds or store credit.

sunday newspaper being held up in front of dollar tree strore

On, the company says that one of the reasons they’re able to keep prices at $1 per item is because they consider all sales final.

They straight-up aren’t in the business of accepting returns or processing refunds or credit.


2. But you can exchange Dollar Tree products.

hand holding up dollar tree basket with cellphone and pine sol

Even though the Dollar Tree return policy says all sales are final, you can still make exchanges.

Bring your unopened item and your original purchase receipt to Dollar Tree, and they’ll let you grab something else in its place.

That means you can buy a puzzle, bring it back to the store with a receipt, and walk out with a plunger — no additional money exchanged.


3. If a product is broken or defective, the Dollar Tree exchange rule still applies.

cell phone being held up with dollar tree ad in front of basket and floral display

If you discover a product is broken or defective after you open the original packaging, you can bring it back to the store and pick out another item for the same price.

Just to be safe, you’ll want to keep the original packaging — they’ll need the barcode on the back.


4. You cannot exchange Dollar Tree items without a receipt.

check out at dollar tree

End of story. If you don’t have a receipt, you cannot make an exchange.


5. You can exchange seasonal items at most Dollar Tree locations.

Kissing Booth sign at Dollar Tree

There are no restrictions on exchanging seasonal items at the corporate level, but different locations may have different rules. If you’re exchanging wrapping paper or valentines, you might want to call around to make sure the store you’re visiting doesn’t have restrictions on exchanges for seasonal items.


6. The time limit for exchanges at Dollar Tree is 30 days.

A glass jar with a list, with a geometric pattern on the outside.

While you can exchange your puzzle for a plunger, there’s a time limit on Dollar Tree exchanges. You must bring your receipt with you to prove the purchase was made in the past 30 days.


7. Even online orders can’t be returned or refunded.

Goofy String held in front of a Dollar Tree shopping cart

Even if your items arrived damaged, or your order is incomplete, Dollar Tree won’t refund your money (even your shipping).

You will be able to exchange your product, though, by taking it into a physical store with the receipt for your online purchase.

For more help, you can also call their 24/7 Customer Order Support Center at (877) 530-8733.


8. Family Dollar has a better return policy.

Although Dollar Tree and Family Dollar are owned by the same company, it doesn’t mean the two stores have connectivity like Old Navy and Gap. You can’t buy something at Dollar Tree and then return it at Family Dollar.

But if you’re trying to decide where to shop in the first place, Family Dollar’s return policy is more liberal. Customers may return items to Family Dollar for exchange or a refund up to 30 days after the date of purchase (with receipt.)


9. Dollar Tree will exchange items you bought with a coupon — but beware.

Did you know that Dollar Tree accepts coupons? They accept manufacturer coupons — both printable and newspaper. You can use one manufacturer coupon per item in store.

Learn more about that and other Dollar Tree haul savings tips and tricks.

If you decide you don’t want an item you bought with a coupon, Dollar Tree won’t stop you from exchanging it. But just know, it’s technically coupon fraud against the manufacturer.

If at some point you’ve absolutely got to return an item and there’s no way to retrieve your coupon, it’s up to you, but we don’t recommend making this a practice.

Check out all the Dollar Tree coupons on KCL.