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PetSmart FAQ
Can I get PetSmart products delivered to me?
Yes, you can get PetSmart products delivered, but the delivery timing depends on where you live.
If you order by 9 a.m. and choose same-day delivery, you'll get your PetSmart order between noon and 3 p.m. Order by 1 p.m to get your PetSmart delivery by 3 p.m. - 6 p.m., or by 3 p.m. to receive your delivery from 6 p.m. - 8 p.m. Amazingly enough, this same-day PetSmart delivery service is free in areas where it’s available, but it doesn't work on all items.
What is PetSmart’s return policy?
The PetSmart return policy gives you 60 days to return most items. If you want a full refund via the original method of payment, you’ll need a receipt. If you don’t have a receipt or missed the 60-day window, you’ll only get a store gift card for the current price. You can return pets at PetSmart, but it must be within 14 days.
Does PetSmart have a rewards program?
Yes, PetSmart’s rewards program is known as PetSmart Treats. Joining this program is the only way to access sale prices at PetSmart, and you'll also earn 2% back in rewards for every purchase you make.
PetSmart Treats also gives you free shipping on orders of $49+ when you’re shopping online, plus special in-store coupons and offers you'll receive in your email or the PetSmart app.
How can I save money at PetSmart?
The first thing to do is to sign up for PetSmart Treats so you can access sale pricing and members-only PetSmart coupons.
Other PetSmart savings hacks include buying the $19.99 Puppy Starter Kit to access $100+ in PetSmart coupons, using auto-ship to get 5% off each order (and 35% off your first order), and taking advantage of the PetSmart price match policy if you see a lower price at another store.
We make saving at PetSmart easy, with all the latest PetSmart coupons (including PetSmart in-store coupons) and discount codes assembled for you right here. Before you shop at PetSmart, know that they accept store coupons, manufacturer coupons, and even competitor coupons.
And you'll definitely want to join PetSmart's store loyalty program called Treats rewards — this is one of our top PetSmart savings hacks. It's free to join, and you'll earn points for every purchase. It's also how you take advantage of members-only PetSmart coupons, sale prices, and monthly grooming offers.