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Zulily FAQ

What is Zulily?

Zulily is a daily deal site that gives you steep discounts on women’s clothes, kids’ clothes, toys, and home decor. Zulily deals are released daily at 9 am and are generally for anywhere from 40% to 70% retail price. Each deal lasts anywhere between one and seven days, and it takes about one to four weeks to receive your order via mail, depending on which shipping method you choose.

Do I have to sign up to shop Zulily?

Yes, you must sign up for an account in order to shop with Zulily. But all you need to provide is an email address – you won’t be asked for credit card, payment or any other personal information unless you decide you actually want to purchase something.

How much is Zulily shipping?

Zulily shipping starts at $5.99, and it will go up if you add more items to your cart. Typically you’ll see a shipping cost increase of around $2 or more for each item.

There are some shipping hacks, though. Let’s say you place that first order for one item only with $5.99 shipping. Any other orders you place that day will ship for free. So it may end up being cheaper to break up your orders rather than buying everything all at once.

To really juice up this shipping hack, place your order on Friday. That way the free-shipping-on-subsequent-orders window extends over the entire weekend.

If you want to take advantage of multiple Zulily deals in one day, you could consider consolidating them all into one order. Most orders of $89+ ship for free.

In the past, Zulily has run ‘30 days of free shipping’ deals where you pay $5 to get free shipping on all orders for a month. You have to catch these deals as they pop up, though.

Does Zulily sell used items?

You have 30 days to make Zulily returns. Your refund will be issued in store credit. Zulily does not do refunds via your original form of payment.

To get the return process started, click on the ‘My Orders’ tab in your Zulily account. Then you’ll be able to request a return on almost any item you’ve ordered over the last 30 days.

What is a Zulily clearance sale?

Zulily has deals on everything on its site. But sometimes items are designated as ‘clearance’ when they’re going out of season or are last season’s model/design. For example, in August you can find kids’ swimsuits on clearance, along with winter coats leftover from last year’s stock.

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Zulily Smart-Pay: How It Works When You Want to Splurge

Stacking Zulily coupons and promo codes with daily deals is one of the best ways to save at Zulily. Every day, 50-60 Zulily sales launch, filled with deals on clothes, shoes, home decor, and more. At Zulily, you pay a one-time shipping charge and get free shipping for the rest of the day, so you'll want to place a small order with a low shipping charge, then go back and get free shipping on larger orders the remainder of the day. Sign up for a Zulily credit card to get $15 off your purchase and three smart-pays every day. For every new member you refer to Zulily, you'll receive a shopping credit when they make their first purchase.