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As far as return policies go, the Hobby Lobby return policy isn’t at the top of my list of faves. I mean, if you’re making a purchase in store and need to return the item, it stacks up alright against other retailers. But if you’re shopping online, it can be kind of a bear to navigate.
Let’s take a look at what makes it so difficult.
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1. You have 90 days to use the Hobby Lobby return policy with receipt.
If you have your receipt, you have 90 days to make your return. Your refund will be issued via your original method of payment.
TIP: If you wrote a check, it’ll take 10 days for your refund to be issued. If that’s too long, you can opt to get your refund immediately via a gift card.
2. Here’s how to use the Hobby Lobby return policy without a receipt.
Don’t have a receipt? No problem. You’ll still be able to make a return. Just be prepared to show a valid photo ID.
You won’t necessarily get all your money back, though. Hobby Lobby will only refund the lowest selling price over the past 60 days with no receipt. And that refund will be issued on a gift card.
3. You definitely need your receipt for these products.
The Hobby Lobby return policy doesn’t have very many product exclusions, but there are a few products that you can’t return if you’ve opened the box or lost the receipt. They are:
- Silhouette products.
- Cricut products.
- Sewing machines.
- Embroidery machines.
You can file for a warranty claim with the manufacturer if you get a defective item, but you will not get a refund from Hobby Lobby after you’ve opened the box.
4. You can make returns to any Hobby Lobby.
You don’t have to make your return at the same location where you purchased the item.
5. Hobby Lobby doesn’t cover the cost of return shipping.
Yes, you can return your HobbyLobby.com purchase through USPS or UPS. But you’re going to have to pay return shipping costs – unless the product was damaged or defective. Hobby Lobby won’t let you return damaged or defective online orders in-store at all.
The fact that you’ll have to pay shipping is a pretty big deal as shipping could add up to more than you paid for the product itself. The Hobby Lobby return policy lets you return many online orders in-store, which can save you from those shipping fees.
6. You also can’t return large online orders in Hobby Lobby stores.
Purchases over $250 are considered bulk orders, and you’re required to return them via mail.
Yikes! I don’t want to even wanna think about that shipping bill.
Luckily, there are a couple exceptions to this rule. Even if you paid more than $250, if it was for one of these items you can still return in-store:
- Christmas trees.
- Wall decor.
7. Hobby Lobby’s online return policy requires paperwork.
I kid you not. To return an online order via mail, you’ll have to download the Hobby Lobby Return Form, print it, fill it out and include it with your shipment back to the retailer.
8. Online orders can take two weeks to refund via mail.
No joke. If you’re allowed to, it’s way quicker and cheaper to just return your item in-store.
9. But even in-store returns aren’t perfect.
If you return your online order at a physical store, your refund will be issued via gift card. You won’t get that money back on your credit card.
TIP: If you really aren’t trying to shop in-store, you might want to shop at Michael’s instead. The Michaels online return policy is far from perfect. It’s inconvenient and glitchy, but it’s still much better than Hobby Lobby’s return policy.
10. Make sure you call the right customer service line.
Hobby Lobby and HobbyLobby.com each have their own customer service phone number. Hopefully you won’t have to call as wait times can be in excess of 15 minutes.
But if you do, you’d call (800) 888-0321 with questions about the online returns process — this is the retailer’s customer service number for all things HobbyLobby.com.
If you have a question about returning your item to a store, you could call the store directly. Or you could callHobby Lobby customer service at (855) 329-7060.
Kind of odd, but important to know, as you don’t wait on hold for ten minutes only to be told to call a different number.
11. You won’t get a refund for your Hobby Lobby coupons.
That’s pretty normal, though. Most stores do not give you cash back for the coupon you used. They just give you back the amount you paid.
For example, I bought two glass lanterns and they were $2.99 each. Normally they’d cost $5.98 together.
But I used a Hobby Lobby 40% off coupon on one of them, bringing the price of one lantern down to $1.80. The total amount I paid for the two lanterns was $4.78, so that’s what I received back, plus tax.
Overall, if you’re returning in-store the Hobby Lobby return policy isn’t bad. But if you’re returning an online order, the process can quickly turn into a nightmare. Have any experiences yourself? I want to hear about them in the comments!