Alright, so you’ve found yourself needing to return some less-than-flattering sunglasses at Nordstrom and are sweating bullets worrying if you’ll get your money back. Spoiler alert: Nordstrom has one of the best return policies out there. Let’s break it down:
1. The Nordstrom return policy is a people-pleaser.
First thing’s first, Nordstrom wants to make you happy. They have a “customer-first” belief system, and that makes their “case-by-case” return policy very, very forgiving. Also, the rumors are true: There is no limit to how many items can be returned, and no time limit to how long after purchase you want to return something.
2. Nordstrom curbside returns are actually a thing.
Second point to note is that there are actually three ways to return your unwanted item from Nordies…in store, by mail, or by dropping off the item curbside. In store & by mail may signal a “duh”, but curb-side drop off is pretty handy on your busier days. Simply drop your item off (excluding jewelry, designer & baby items) and get your refund in 5-7 business days.
3. Nordstrom return without receipt? They’ve got your back.
Don’t have a receipt? No problem.
They can look you up in their system if you tell them the month you bought the product and issue a refund right then and there back on the card you used.
4. Absolutely zero way to prove your purchase? Nordstrom will still give you store credit.
Don’t even have proof of purchase? Still no problem. They’ll just ask for your ID and give you a Nordstrom gift card. This little piece of information is pretty unique to Nordstrom and is one of the main reasons why they’ve got a rockstar return policy. They’re using your ID to track your returns and make sure you’re not taking advantage.
5. Can I return a Nordstrom purchase to Nordstrom Rack?
The age-old question no longer remains a mystery. You can actually return Nordstrom, Nordstrom.com, and Nordstrom.ca items to Nordstrom Rack, making a great return policy even better. Read more about the Nordstrom Rack return policy.
6. Nordstrom refunds will always be credited back to your original form of payment or a Nordstrom gift card on a case by case basis.
All refunds will be credited back to the original form of payment or a Nordstrom gift card. And yes, it really is that simple. So don’t worry about making up a story as to why you don’t want the sweater anymore.
7. Nordstrom covers shipping for returns by mail
Nordstrom has free delivery and free returns, every day. Start your return online and you’ll receive a prepaid shipping label and a digital return code. You can print at home or show your return code at the USPS location. Officially, returns are processed in 10-14 business days, but mine tend to be in less than a week after I drop it in the post. Refunds usually take another week after that.