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Making sense of Macy’s return policy is a piece of cake. All you have to do is follow a few simple rules:

  1. Always hold on to the original tags that come with your Macy’s purchase.
  2. Know your Macy’s return window (90 days for some items, but as little as seven days for others — I’ll spell it out for you below).
  3. Macy’s returns have to appear no worse than “gently used.”

That’s really it. If you do those two things, you’ll be able to make a pretty seamless Macy’s return. Honestly, you can still get a partial refund on Macy’s returns without tags within 180 days of your purchase. Macy’s return policy is a friendly one, and it even allows for free return shipping (unlike Kohl’s).

Below I’ve outlined exactly what you need to know in order to make any Macy’s return as easily as possible.

Before you read on, don’t forget to download the KCL app if you love to shop at Macy’s. Our team of deal finders is posting sweet Macy’s deals all the livelong day.


table listing Macy's return policy in summary

1. Macy’s return policy gives you 90 days to make most returns — no receipt necessary.

Macy's customer service counter

You’ll have 90 days to return your Macy’s purchase, whether you have a receipt or not, as long as the associate can find your purchase using your free Macy’s account (identified with your email and/or phone number) or the credit card you used.

Of course, the whole thing goes faster if you have a receipt, but it’s not a dealbreaker for Macy’s.

The 90-day return window applies to most items. I’ll spell out the exceptions below, but know that Apple products, dresses, jewelry, and Macy’s Beauty Box items have shorter return windows.


2. If you don’t have a receipt, Macy’s return policy requires you bring the original tags intact.

Yellow towels with product tags at the Macy's return counter

This goes for store returns only. If you’re shipping back a Macys.com return, you’ll print the return slip, and that acts as your paperwork. But if you’re returning an online order in store with tags, they should be able to look up your purchase.

Tags do not have to still be attached to your item (unless it’s clothing), but in order for an associate to look up your purchase, they need some kind of paper trail. Tags are as good as a receipt.


3. Expect your Macy’s return refund in the original form of payment.

products on macys checkout counter

Your Macy’s refund can be immediate (if you paid in cash) or take a few days as your bank processes the refund. Macy’s will send you an email once your return is received and processed on their end; refunds should go through 1 – 3 days after that.

By the way, if you lost your receipt and the original tags, you can still get a refund for your Macy’s purchase. They’ll refund you with store credit that matches the lowest selling price of your item over the past 180 days.


4. Ship your Macy’s online return back to them for free.

A woman pulling out a towel from a macys online order bag.

Returning your Macy’s online purchase back to Macy’s is pretty painless. All you have to do is start a return here, and Macy’s will give you a return shipping label you can attach to the original packaging.

The only info you need is the order number Macy’s emailed to you when you received your shipping confirmation.

It gets a little tricky, though, because that order number is different from the one that’ll appear on the shipping invoice (the one attached to your package).

Use the number from your email, not the package.



5. Drop your Macy’s online return off at UPS or at a Macy’s store.

someone putting macys package in ups mailbox

You can ship Macy’s online returns back via UPS using the free return label, or you can return them to the store, like a regular in-store purchase.

It doesn’t work in reverse, though. You must take store purchases back to the store to return them; you can’t mail back something you bought in the store.


6. Not all items get the full 90-day return period.

Womens dresses hanging inside Macys

Like I said above, there are a slew of items that don’t get the full 90-day return window.

For starters, Apple products only get 14 days, area rugs only get seven days, dresses only get 60 days, and Last Act merchandise (this is what Macy’s calls their clearance items) only get 30 days.

Find the full list of exceptions to Macy’s return policy here.


7. Macy’s return policy allows 120 days to make a mattress return.

Mattresses inside Macy's

Macy’s allows 120 days to let you figure out if a mattress is right for you. If it’s not, you can either return it or make a one-time-only reselection. But be warned: Macy’s won’t refund you for shipping fees, which can be in the hundreds of dollars for mattresses.

While we’re on the topic of heavy furniture, I’ll note that any furniture shipped directly from Macy’s or UPS may be returned within 30 days of delivery. Just contact Macy’s customer service at 888-822-6229 to start the process.


8. Macy’s return policy allows stores to accept “gently used” fragrances & beauty items.

lancome beauty box at macys

In the past, things like Macy’s Beauty Box were unable to be returned whatsoever. But Macy’s changed this policy and will now accept what they call “gently used” beauty items and fragrances.

So, it comes down to a judgment call to be made by your local Macy’s. And that means your mileage may vary.


9. Macy’s exchange policy only lets you exchange items you bought in store.

woman walking into macys

Macy’s limits exchanges to in-store purchases — and you also have to make your exchanges in the store.

The process isn’t clear on the Macy’s website, but when I talked to Macy’s employees, they said the process is pretty similar to making a return. You need the original tags if you don’t have your receipt and items should be gently used. The main difference? You only have 30 – 45 days to make an exchange.

Do you have any other questions about Macy’s returns or exchanges? Let me know in the comments below. Thanks for reading!


Macy's Return Policy Offers Free (and Honestly, Easy!) Returns