If you’re a nonstop Walmart shopper, you definitely want to be familiar with the Walmart return policy. Walmart’s pretty lenient when it comes to returns, but I’m still glad I read the policies before I got shopping.
I’ve had some recent experience returning some stuff from Walmart, so I know the ins and outs. Keep reading and I’ll show you everything you need to know, like: How long do you have to return something? What can’t you return? Can I do a Walmart return without a receipt? Let’s take a look.
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1. The Walmart return policy gives you 90 days to return most products.
I recently had a Walmart.com shopping spree where I got everything from a new Swiffer to a new sweater. The only problem was when the sweater came in, it wasn’t the fit I was expecting. (Which is too bad because I loved the design.)
I brought my sweater into the store and got my money back without needing my paper receipt (more on that later).
Thankfully, the Walmart return policy gives you 90 days to return items like clothes, shoes, jewelry, etc. The Walmart electronics return policy gives you 30 days for a return, and you have 60 days to return prescription glasses.
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2. Use a digital receipt from your email for in-store Walmart returns.
The best part of my Walmart returns experience was the total lack of paper receipts. All I had to do was head to Customer Service, pull up the email from my initial online order, and read out the 13-digit order number towards the top.
I didn’t even need to pull out my wallet — they refunded it to my credit card immediately.
3. Lost your paper receipt? Scan your card or use the Walmart app.
Since I used Walmart.com, my receipt was in my email. But if you shopped in store, it’s pretty easy to lose your paper receipt. If you don’t have a receipt of any kind, you’re not going to be able to return your Walmart items.
But you’re not totally out of luck! Walmart will scan the card you purchased your item with to give you a refund, if you don’t have a receipt.
You can also use the Walmart Receipt Lookup in the Walmart app to track down and download a PDF of your receipt. All you need is the store location, date of purchase, type of card used for payment, and the last 4 digits on the card.
This is also super helpful if you’re trying to return a gift without a gift receipt.
4. The Walmart return policy lets you mail back your items for free.
If you want to return your Walmart order, you can send it back by mail without paying a cent. This works whether you got your order in the store or on Walmart.com. Here’s all you’ve gotta do:
- Open your Walmart app and log in.
- Choose the items you want to return and click “Start a Return.”
- Pick either Return or Replace.
- Tap “Return by Mail.”
- Finish and print out your return label.
- Package your item(s) and drop off the box at your local USPS or FedEx.
The only downside of returning by mail is how long it takes to get your money back. While you’ll get your money back as soon as the product is processed, expect to wait two to three weeks.
5. Use the Walmart app to speed up your return.
To make the process go even faster, you can use the Walmart app for Mobile Express Returns. You can either sign in to your account or scan your receipt to find the items you’d like to return. From the app, you can set up a mail return or create a QR code to speed up your in-store return.
6. The Walmart return policy doesn’t let you return everything.
While the 90-day Walmart return policy covers a lot, some things you can’t return at all.
Here’s what you shouldn’t expect a refund on:
- Firearms, ammo, and BB guns
- Minutes for prepaid cell phones
- Pepper spray
- Gaming download cards
- eDelivery software
- Gas powered items like dirt bikes, go karts, and ATVs
- Prescription drugs
7. Damaged items can be returned within the initial 90 days.
If your product is damaged or defective, it can still be returned within the first 90 days if you have a receipt. This even counts for products that have been opened. The same applies for prescription glasses (60 days) and electronics (30 days), just with shorter return times.
8. You can return non-perishable food within 90 days.
Like with most items from the Walmart return policy, you can return non-perishable foods within 90 days.
I ordered some Heinz ketchup from Walmart.com, only to find out I accidentally ordered jalapeno flavored. (Gross.) I brought it to the store and flashed my receipt for an instant refund.
Thankfully, I didn’t open it (again, gross), but even if I had, Walmart would still have sent a replacement or refund through the mail since I got it online — no need to send the item back. If I bought it in store, I would have had to go back to the store for a return or refund.
As for perishables, Walmart offers the Fresh Guarantee for anything from their Bakery, Meat, Deli, and Produce departments. As long as you have a receipt, they’ll give you a full refund, but only if you return to the store where you bought the food.
9. You can’t return Walmart gift cards (but there are some exceptions).
In most of the U.S., you can’t return your Walmart gift cards under any circumstance. However, there are a few exceptions by state. Here’s the maximum you can get back in cash by state if you have a physical or digital gift card:
- Rhode Island and Vermont: $1
- Texas: $2.50 (with original balance over $5)
- Washington, Oregon, Maine, Massachusetts, Colorado, Montana, Oregon, New Jersey, Puerto Rico: $5
- California – $10 (with original balance over $10)
It’s not a lot, so I definitely recommend using the gift card or reselling it on Gift Card Granny.
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