Nordstrom Rack Return Policy

Updated

Nordstrom Rack is an off-price department store that sells name brands at an often crazy discount. It’s sort of like a cross between a Ross or T.J.Maxx and a Gap outlet store that sells exclusive outlet-only merchandise. Nordstrom Rack sells both Nordstrom brands like Dr. Martens or bareMinerals and their own exclusive brands like Z by Zella and Halogen for women.

The ease of Nordstrom Rack returns is one of the reasons it’s one of my favorite stores. Here’s what I’ve learned about the Nordstrom Rack return policy.

 

You can return Nordstrom to Nordstrom Rack, usually.

I do it all. the. time. My area doesn’t have a Nordstrom store, so if I buy from Nordstrom.com, the Rack is my only option to return in-person.

However, on the Nordstrom website, you can see it states, “We do not accept returns of Nordstrom, Nordstrom.com or Nordstrom.ca merchandise at Nordstrom Rack locations.” I chatted with a Nordstrom customer service rep and learned that each Nordstrom Rack location has the capability to accept Nordstrom returns and it’s just up to each store to determine its individual policy.

Nordstrom Rack can take any return from Nordstrom Rack or Nordstrom “full line” stores. They may not return designer items and jewelry, but that’s only because Nordstrom Rack employees are often not trained in authentication of those designer items. There are really good fakes in the market, so to avoid being scammed, the Rack will usually refuse refunding customers for those items.

  • You can also return Nordstrom Rack in-store merchandise to a Nordstrom store if it’s within the 45-day window with tags attached.
  • Nordstrom Rack online purchases can only be returned to a Nordstrom Rack store. The registers at Nordstrom proper can’t process the return.

 

You can return Nordstrom Rack online to a store, as long as you’re in the U.S.

All U.S. Nordstrom Rack stores accept returns from NordstromRack.com. They also accept returns from HauteLook.com, Nordstrom’s flash-sale website.

Nordstrom Rack stores in Canada are not able to accept returns for items purchased online.

  • Nordstrom Rack online does not accept returns for in-store Nordstrom Rack purchases.

 

The Nordstrom Rack return policy is more strict than Nordstrom.

The official Nordstrom return policy starts with “We handle returns on a case-by-case basis with the ultimate goal of making our customers happy.” There is no definite return window or even rules around the clothing being worn. Nordstrom Rack has three basic criteria for returns.

  • Must be within 45 days of purchase
  • All tags must be attached
  • Items cannot have been worn or have any signs of wear.

Now, my personal experience is that some of that “make the customer happy” ethos exists at Nordstrom Rack. There’ve been times when I’ve asked if I could return an item with tags removed or outside 45 days of purchase and at my Nordstrom Rack store, I’ve always been warmly received and permitted to make the return.

One thing to keep in mind, if you’re making a return of a used, worn or tagless item from Nordstrom, you may have better luck if you steer clear of Nordstrom Rack store for returns. Again, Rack employees have less training that would equip them to make case-by-case decisions on when to accept the return of a worn item.

 

Nordstrom Rack returns may be accepted outside the 45-day return window for a partial refund.

Nordstrom Rack returns may be accepted more than 45 days after the purchase date. The policy states this practice is at the discretion of the store or manager. The store associate can choose to issue you a full refund. Or, late returns that are accepted can be subject to a partial refund of 50% of their original sale prices.

The same is true for online returns with NordstromRack.com. This will appear on your orders page as late-return fee.

 

Here’s how to get a Nordstrom Rack return without a receipt:

You can make Nordstrom Rack returns without a receipt as long as you have any of the following information.

For NordstromRack.com, Nordstrom.com or HauteLook.com purchases, your order can be looked up with:

  • your email
  • your phone number

For in-store purchases from Nordstrom or Nordstrom Rack, your order can be looked up with:

  • your phone number for Nordstrom account holders
  • your email for Nordstrom account holders
  • your credit card

If your transaction cannot be looked up with any of the above, your item will not be accepted for return, not even for store credit at current selling price.

Your return will be credited via your original form of payment. You do not need to have the credit card you paid with on you.

 

Keep in mind Nordstrom gift cards can be redeemed at Nordstrom, Nordstrom Rack or HauteLook.com.

If your refund comes in the form of store credit, you can redeem that credit at any of the Nordstrom family stores. If you don’t want your gift card, you can always sell it at Raise.com and keep 85% of its selling price.

Nordstrom Rack shoppers can save a little extra (like 1 or 2%) every day by paying for their purchases with a discounted gift card. Save $5 on your first gift card order at Raise with this link.

When you make a return on an item purchased with a gift card, you’ll be refunded with a new gift card. Raise digital gift cards are delivered electronically and available to redeem immediately in-store or online.

 

Nordstrom Rack does not offer price adjustments.

Nordstrom Rack does not offer price adjustments. So, if you purchase a Nike sports bra for $19.99 and find it discounted to $11.99 a week later, the only way to get the lower price would be to return the bra and rebuy it. And in order to return it, it must be unworn with tags on.

 

Final sale items are not returnable.

At NordstromRack.com, each final sale item is noted in red, on the product listing page. The final sale designation is based on percent-off and generally, clearance items over 80% off are final sale.

In stores, clearance items are only final sale when Nordstrom Rack is running an additional percentage-off promo, like they often do on weekends. All clearance merchandise in the store is 25% off the clearance price and all sales are final, and will be noted on your receipt.

Beauty items purchased in store or online are always final sale.

 

Nordstrom Rack can refuse to take returns if they think you’re a reseller.

A reseller is someone who makes money by purchasing items from discount retailers like Ross, T.J.Maxx, Nordstrom Rack or elsewhere and flips it for a profit by selling it on eBay or Craigslist or Facebook Marketplace or wherever. So, in theory, a reseller would buy a lot of stuff at once and whatever they can’t turn for a profit, they return to the store. Well, Nordstrom Rack doesn’t like it and they’ve carved out a section in the return policy to speak directly to this community.

“Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.”

 

Returns to Nordstrom Rack online aren’t free.

The return shipping fee in the U.S. is $5.95. In Canada, it’s $10.95. You can print a shipping label for free, but the shipping fee will be deducted from your return. Now you see why we all want to make Nordstrom Rack returns in-store.

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