The SheIn return policy is pretty fair and straightforward, but you should always know what you’re getting into before you shop. Since SheIn is an online-only retailer, you don’t get to try anything on before you buy. That’s why knowing their return policy is so important — so you can shop all those trendy, stylish pieces risk free.
How many days do you have to make a return? Can you exchange that SheIn bathing suit you love for a bigger size? What if you already removed the tags from something you want to return? We dug through the details and answered all your SheIn return policy questions right here.
SheIn Return Policy Overview
You have 35 days to make a SheIn return.
You can return SheIn items within 35 days of your original purchase date. They used to give you 45 days, but the policy has been shortened to just 35 days. Keep in mind: The 35-day countdown starts the day you place your order, NOT the day your order arrives.
SheIn won’t accept your return after 35 days have passed, so you must ship and postmark your return packages within that 35-day window.
Related: See how their return policy compares to these other stores like SheIn.
Your first SheIn return for any order is free.
This is probably the best part of SheIn’s return policy. After you start your first return for an order you made on their website, SheIn will generate a free shipping label for you to print and attach to your package. You’ll need to use the shipping label they provide in order to send your first return back for free. If you return an additional item from the same order, they’ll charge a $7.99 fee for each shipping label (or you can ship it your own way).
You need a receipt for all SheIn returns.
You WILL need a receipt for all your SheIn returns, but don’t panic — they make it easy to locate your receipt. Since you need to create a SheIn account before you make a purchase, all your orders are tracked in your account. All you have to do is sign in to your SheIn account to access your receipt and order information. You’ll be able to process your return from start to finish right from your account.
How to Return SheIn Items
You can return most SheIn clothing and unopened items within 35 days (see “SheIn Return Policy Exceptions” below for a list of items you can’t return).
Here’s how to process your SheIn return:
- Sign in to your SheIn account online.
- Find your order under “My Orders” and select “Return Item.”
- Choose the item(s) you want to return, and indicate the reason for your return.
- Choose your return method (USPS or UPS). Print the generated return label, and securely attach it to your package.
- Drop off your return package at any USPS or UPS location near you.
Keep in mind: the return label SheIn provides will only work if you’re shipping within the U.S.
How to Return SheIn Gift Cards
You can return unused SheIn gift cards if you don’t plan to use them, but the return process is a bit different.
To return an unused gift card, contact SheIn Customer Service directly to process your return.
If you’ve already used your SheIn gift card (even partially), you won’t be able to return it.
SheIn Return Policy Exceptions
After your first SheIn return, future returns will cost $7.99.
While your first SheIn return for an order is free, you’ll have to pay a $7.99 shipping fee for each additional return. SheIn will deduct the $7.99 shipping fee from your refund total once they process and approve your return.
But here’s the loophole: When you submit your return request, you can also choose to use your own shipping method and pay the cost of shipping yourself. So, if you can get a cheaper shipping rate directly through USPS or UPS, go for it!
SheIn won’t accept returns that are worn, damaged, or have the tags removed.
Never (I repeat, NEVER) remove the tags from your SheIn items before you decide what you want to keep. Your returned items can’t have any stains, rips, or signs of wear, so be extra careful when you try things on for the first time. If your item has a hygiene sticker on it (like swimsuits will), don’t remove that either. SheIn won’t accept your return without it.
Also, all your SheIn returns must include the item’s original packaging, so don’t throw anything away (even if it seems unimportant at the time)!
Related: The SheIn return policy also doesn’t cover anything you purchase through their resale site, SheIn Exchange.
You can’t return SheIn bodysuits, lingerie, underwear, jewelry, and some other items.
Here’s the full list of SheIn items you can’t return:
- Beauty products
- Event & party supplies
- DIY supplies
- Pet supplies
- Accessories (except scarves, bags, and mermaid baskets)
- Cosmetics (if the hygiene seal is broken)
- Items with non-returnable marks
- Free gifts
If you aren’t sure whether an item is returnable, always check with SheIn Customer Service BEFORE you make your purchase. If you wait until after your item arrives, it may be too late!
SheIn Return Policy Refunds
SheIn typically processes your refund within about 10 business days.
After SheIn receives your return, they’ll issue your refund within about 10 business days (more or less). SheIn always processes your refund within 24 hours, but the overall time it takes to actually get your refund depends on HOW you’re getting refunded and WHERE your refund gets sent.
There are two ways you can get a refund for your SheIn return:
- Get your refund paid back to your original payment method.
- Get your refund paid back as store credit. If you choose store credit, your refund goes to your SheIn Wallet Balance, which you can use to pay for future SheIn purchases.
SheIn will give you a full refund for all eligible items you return, but your original shipping fees are always nonrefundable.
Sign in to your SheIn account to check the status of your return.
Are you wondering where your return package is and when you’ll get your refund? Here’s how you can find out:
- Sign in to your SheIn account.
- Go to “My Orders” then “Order Details.”
- Click “Return & Refund Record.”
You’ll see one of these three return statuses:
Processing: Your return is in the works, but SheIn hasn’t received your package yet.
Arrived at Warehouse: SheIn received your return and will issue your refund or exchange as soon as they finish quality checks.
Refunded: SheIn processed and issued your refund successfully.
SheIn Return Policy FAQs
What if I receive a damaged or defective item from SheIn?
If your items are damaged or defective, the key is to take photos before you do anything else. When you process your return, SheIn will ask you to submit photos that clearly show the damage or defect.
Can I exchange a SheIn item for a bigger or smaller size?
Yes — but because processing times can be slow, SheIn recommends placing a new order for the correct size BEFORE your return fully processes. You don’t want to wait forever only to find out that the size you need is no longer available. It’s better to buy the item you need and get refunded later than to wait for a lengthy exchange process.
What if I have issues with my SheIn returns?
If you have any problems processing your return, tracking your package, or receiving your refund, contact SheIn Customer Service within 180 days of your purchase. If you wait longer than 180 days, SheIn may not be able to locate your order information.
How do I find my SheIn return shipping label?
When you process a return, SheIn automatically generates a return label for you to download and print. If you need to access your return label again, you can sign in to your SheIn account and find it under “My Orders.”
Here’s how to locate your return label(s) in your SheIn account:
- Sign in to your SheIn account.
- Go to “My Orders” then “Order Details.”
- Select “Return & Refund Record.”
- Select “View” to download.
Read Up on More Return Policies
If combing through return policy fine print makes your eyes glaze over, don’t miss our comprehensive guide to return & exchange policies. We dug through the heavy text and laid out all the important return policy details at your favorite stores.