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Overall, I’ve had great experiences with returning and exchanging everything from jeans and purses to home goods throughout my years as a T.J.Maxx shopper. But the T.J.Maxx return policy can be confusing at times.
Today I’ll teach you how to get store credit for returns — even if you don’t have a receipt and you’ve already removed the tags. I’ll also explain why it’s almost always better to return online orders in-person rather than online.
1. The T.J.Maxx return policy gives you 30 days.
If you have a receipt, T.J.Maxx will give you a full refund via your original payment method. Just make sure you make your return within 30 days. This applies to their sale items, too, just in case you shop online or in-store during a T.J.Maxx clearance sale.
2. Does T.J.Maxx accept returns on recalls — like the egg chair recall?
Yes, T.J. Maxx will give you a refund for a recalled item. The “remedy” (recall-speak for the steps you need to take in order to get your refund) may vary, depending on the product. For example, with the egg chair recall, you’d take the chair back to T.J.Maxx to get your return. But in other recall cases, you’d actually work with the manufacturer directly.
T.J.Maxx product recalls are listed on their website. Just find the product in question and tap the Consumer Product Safety Commission link to see who you need to contact to get your money back.
If you have questions about a product that’s not listed, just call T.J.Maxx customer service — 1-800-926-MAXX (1-800-926-6299) — to find out what you need to do to get a refund.
3. You can make T.J.Maxx returns without tags — for the most part.
The good news is that the T.J.Maxx return policy will give you a full refund even if your item doesn’t have tags.
Even though there aren’t tag rules on other items, you also technically aren’t allowed to return purchases that have been worn or obviously used. It’s one thing to cut off the tag and then realize the dress doesn’t fit. It’s another to cut the tag off the dress, wear it to your cousin’s wedding, and then try to get a full refund.
Just don’t do it.
Related: Do you love the thrill of the discount hunt? Here are all the Ross shopping hacks you’ll ever need.
4. You can make T.J.Maxx returns after 30 days for store credit.
You actually can initiate your return outside the 30-day window with a receipt for a full refund. But the only way refunds are issued after 30 days is via store credit. That means if you paid on a credit card, you won’t get the money refunded to your credit card.
5. The T.J.Maxx return policy lets you make returns without a receipt.
You don’t technically need a receipt to return items at T.J.Maxx. But without a receipt, you will have to show a valid photo ID. With no receipt, your refund can only be issued via store credit.
6. If you’re returning a gift, you’ll only get store credit.
Anything with a gift receipt can only be exchanged or returned for merchandise credit, according to the fine print of the T.J.Maxx return policy.
Sorry, but that ugly, high-necked frilly nightgown that your aunt got you can’t be converted into cold, hard cash. Could be swapped out for something cute, though.
Related: Believe it or not, there may be reasons you should think twice about shopping at T.J.Maxx.
7. You usually have 40 days to return online orders.
The T.J.Maxx online return policy gives most people 40 days to return their online orders. And the 40 days starts the day you placed your order, not the day you received it. Depending on your order, though, you may be given more or less time. The only way to know your window for sure is to check your packing slip.
TIP: Once you’re outside the return window, your refund will only be issued via store credit. Though you can still technically make a return.
8. You cannot make exchanges on online orders.
T.J.Maxx’s inventory is constantly changing. So while you can return your online order and ask for a refund, you won’t be able to make any exchanges.
9. The T.J.Maxx online return policy allows for in-store returns.
Even if you placed an order online, you can still return it in-store. Just be sure to bring your packing slip or shipping confirmation email with you. That will count as your “receipt.”
TIP: If you paid with PayPal, your in-store refund will be issued via store credit.
10. Return shipping fees ($10.99) are on you.
You technically can return online orders via mail, but I wouldn’t recommend it. You will be charged a steep $10.99 return shipping fee, which will get deducted from your refund.
The only way you can get out of paying this fee is if you received a defective item.
11. Your refund can take up to two weeks by mail.
You will have to wait a really long time to get your refund by mail. First, your return has to be shipped to T.J.Maxx. Then, only after it’s received, you will have to wait an additional 10 – 14 days before your refund is issued.
It’s way more convenient to do the return in-person if possible.
12. These online orders cannot be returned in-store.
In some cases, in-store returns won’t be possible. These online orders must be returned by mail:
- Items over $1,000 (like these Louboutin pumps)
- Handbags that cost $500 or more.
- Special occasion gowns — but only the long ones.
- Beauty items that you’ve already opened.
13. Returning items from The Runway gets a little tricky.
The Runway is a section of select T.J.Maxx stores that offers discounted designer items. Not every store has one, though, and if you buy an item from The Runway, you can’t return it to a different store without that section.
Why? Associates can’t look up the current price or restock The Runway items if that section doesn’t exist at their store. They’ll send you back to where you bought the item or to another store with The Runway in it.
14. T.J.Maxx doesn’t have a holiday return policy anymore.
The T.J.Maxx return policy doesn’t include special exceptions or timelines for holiday returns anymore. But some store associates will still give extra grace to the purchases you make in November and December.
That means you may be able to get a full refund for items you return with receipt more than 30 days after purchase.
15. Do T.J.Maxx Squishmallows exist?
They do at my store. Over recent months, shoppers have found Squishmallows at T.J.Maxx, and while you can never count on consistent inventory of anything at T.J.Maxx, Squishmallows are definitely around near the holidays — especially Halloween Squishmallows.
I had to dig through a bin of other brands of plush, but I managed to fish this one out. It’s selling for $9.99 with a Compare At price of $13. And yes, Ross also sells Squishmallows — usually the sequined ones.
Related: Find out where to buy rare Squishmallows.
16. You can’t make T.J.Maxx returns at Marshalls.
Marshalls won’t accept your T.J.Maxx return even though they are sister companies. You’ll have to get yourself to an actual T.J.Maxx to make your return.
17. You also can’t return Marshalls items at T.J.Maxx.
This rule goes both ways. All Marshalls returns need to go to Marshalls, and all T.J.Maxx returns to T.J.Maxx.
What did I miss? Share your secrets for navigating the T.J.Maxx return policy in the comments!