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The Ross return policy is on the one hand as simple and straightforward as it gets: They don’t have an eCommerce website, so you won’t see an option to make a return by mail. You have to buy and return the old fashioned way, by getting yourself into a physical store.
But other parts of the return policy are much less straightforward, including what happens when you try to return an item without tags. Don’t worry, though. I’m about to break it all down for you.
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1. The Ross return policy gives you 30 days to change your mind.
With a receipt, you can return items for up to 30 days. You’ll get your money back in the form of your original payment.
TIP: If you pay with a check, it will take 5 days to issue your refund. Other stores, like T.J.Maxx, won’t get you a refund for 10 days, so this is half the time frame!
2. You can make Ross returns after 30 days for store credit only.
If you have your receipt, you technically don’t have to make your return within 30 days. However, if you’re outside the 30-day window, you won’t be able to get your cash or a refund on your credit card. You’ll only be able to get store credit.
You can also make exchanges past 30 days.
3. Returns without a receipt get Ross store credit.
You can make returns with no receipt – but be sure to bring a valid photo ID. If you’re making too many receiptless returns, eventually Ross will cut you off.
The Ross return policy without a receipt only allows for store credit. You also might not be able to get the full amount back, though. Ross will only refund you the item’s current selling price.
TIP: While the Ross return policy doesn’t explicitly say that you need tags to make receiptless returns, KCL readers consistently report issues with tagless, receiptless returns. Try to make sure you have at least one or the other!
4. Returning a gift? You’ll get Ross store credit.
When you return an item with a gift receipt, the only way to get a refund is through store credit.
5. You can return items to any Ross.
The only exception is jewelry. If you’re returning a jewelry item, you must return it to a Ross location with a fine jewelry section.
6. Make sure to keep the tags on these items.
You don’t necessarily have to keep the tags on your return items at Ross – at least if you have a receipt. There are some items which must always have the tags on, though:
- Jewelry. Receipt will be required, too.
- Swimwear. You don’t necessarily need the receipt, but you must have tags.
- Lingerie. Same as swimwear. Tags required, receipt optional.
7. You can’t return used items to Ross stores.
Across the board, you can’t return used, worn or altered items. This is particularly important when you’re looking at the Ross fragrance and electronics return policy – don’t open your item or you won’t be able to return it!
The Ross return policy also specifically calls out any software you may buy at their store. You will not be able to return opened software, but if it’s defective, you will be able to exchange it.
What are your Ross return stories? Share in the comments!