The Ross return policy is as simple and straightforward as it gets: they don’t have an e-commerce website, so you won’t see an option to print out a label and make your return by mail. You have to return things the old-fashioned way, by getting yourself into a physical store.
But other parts of the return policy aren’t as clear. Like, can you return items to Ross without tags or a receipt? And does Ross accept returns after 30 days? Don’t worry, though. I’m about to break down all the Ross return policy lingo for you, even the easy parts.
Before You Start Your Return to Ross
You have 30 days to return items, according to the Ross return policy.
If you’re looking for a full refund, be sure to return Ross items within 30 days of your original purchase. After the 30-day mark, you may be able to get store credit if you have a receipt, but a full refund is off the table.
Related: If combing through return policy fine print makes your eyes glaze over, don’t miss our comprehensive guide to return and exchange policies.
Ross will give you a full refund for returns without a receipt, but only once.
If you lost your Ross receipt, you’re not totally out of luck. Ross will let you off the hook once if you need to make a return without a receipt. But after that, you’ll only get store credit for receiptless returns. Ross will give you store credit for the item’s current price; sometimes that might be less than what you originally paid for the item.
While the Ross return policy doesn’t explicitly say you need tags for returns without a receipt, The Krazy Coupon Lady readers consistently report issues with tagless, receiptless returns. Try to make sure you have at least one or the other before you head to the Ross store.
You’ll also need to bring your photo ID to make a return without a receipt in any case. Ross asks for your photo ID for fraud prevention. So if you try to make a return without a receipt more than once, they’ll cut you off.
Keep the tags on all your Ross purchases just in case you need to return them later.
Once again, Ross’ return policy doesn’t clearly state whether tags are required for a full refund. However, they don’t accept returns for “used or altered” items. So if you don’t totally love your Ross purchase, keep those tags attached to play it safe, especially if you’re hoping for a full refund in the end.
You can only return Ross items in store, since you can’t shop Ross online.
This is kind of a no-brainer since Ross doesn’t have a shoppable online site. So since the answer to “Can you shop Ross online?” is no, you can’t return anything online, either.
You can return items to any Ross store location, though. Jewelry is the only exception to this rule. If you’re returning a jewelry purchase, you must return it to a Ross store that has a fine jewelry section.
Related: While you can’t shop at Ross online, did you know you can at Kohl’s? See more of our Kohl’s hacks.
Exceptions to the Ross Return Policy
You can only get store credit for gift returns to Ross.
When you return an item with a gift receipt, the only way to get a refund is through store credit.
Tags MUST be attached for all jewelry, swimwear, and lingerie returns to Ross.
Ross won’t give you a refund, store credit, or an exchange for these items if the original tags aren’t attached. You’ll also need a receipt to return jewelry items, swimwear, and lingerie to Ross — no exceptions.
You can’t return used items to Ross.
You can’t return used, worn, or altered items to Ross across the board. This is especially important if you’re looking at the Ross fragrance and electronics return policy — don’t open your item or you won’t be able to return it!
The Ross return policy also specifically calls out opened software purchases. You won’t be able to return opened software to Ross, but if it’s defective, they’ll let you exchange it.
What To Know About Refunds From Ross
Ross issues refunds immediately if you paid for your purchase with a credit card or cash.
You won’t have to wait long for your refund if you paid for the item with a credit card or cash. Just keep in mind that while Ross issues your refund immediately, the actual time it takes depends on your bank or credit card company.
If you paid for your Ross purchase with a check, it’ll take five days to issue your refund.
Refunds take a bit longer if you paid for your Ross purchase with a check. After a Ross associate processes your return, it’ll take five days for your refund to show up in your account.
What are your Ross return stories? Share your experience in the comments below!