Jenna McMahon | 

Lowe's Scratch and Dent Policy — How It Works and More Ways to Save

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Want to buy Lowe’s appliances for dirt cheap? If so, we’ve got the deets. By looking for Lowe’s scratch and dent discounts, hitting up a Lowe’s appliance sale, and negotiating lower prices, you can save 10% – 30% on your next appliance purchase.

I’ll show you exactly how to save the most money on your Lowe’s appliance purchase, plus give you all the info you need to price match stores like Home Depot and Amazon, return appliances to Lowe’s, and get free Lowe’s delivery.

Don’t forget to download the KCL app for more Lowe’s savings tips.


1. Negotiate a better price on Lowe’s scratch and dent appliances to save 10% – 20%.

Man pointing at dent on damaged appliance

Lowe’s scratch and dent appliances are usually located near the back of the store. If you notice a display model with a few scratches and dents on it, track down a store manager. They may be able to give you a lower price.

I spoke with some Lowe’s employees to get some more info. They’ve seen folks save 10% – 20% on Lowe’s scratch and dent appliances just by negotiating a lower price.

At the end of the day, scratches and dents are no biggie. If you have kids and pets, your appliance will probably end up with scratches or dents anyway.


2. If you can’t find scratch-and-dent items, the best Lowe’s appliance sale is their Presidents’ Day event.

Lowes refridgerators

Lowe’s Presidents’ Day Sale runs from the start of February through the third weekend of the month (aka President’s Day Weekend).

This is the best time to shop for Lowe’s appliances. You’ll save 35% – 50% off the regular price, which nearly doubles the savings you’ll get from Lowe’s Black Friday sale.

Here’s what I mean:

Buy 1 GE 25.3-cubic-feet side-by-side refrigerator (reg. $1,599), $999 sale price

Free delivery on appliances of $396 or more

Final Price: $999

Buy 1 Frigidaire Food-Disposal Built-In Dishwasher (reg. $899), $449 sale price

Free delivery on appliances of $396 or more

Final Price: $449


3. Save 15% – 30% on Lowe’s appliances in the Appliance Special Values section.

clearance signs next to ovens, washing machines and refridgerators

If you can’t make it to a Lowe’s appliance sale, check out their Appliance Special Values section online. I’ve found refrigerators, washers/dryers, dishwashers, and microwaves for 15% – 30% off regular prices.

For example, Lowe’s had this Maytag dryer (reg. $749) for just $589.

Buy 1 Maytag 7-cubic-foot Dryer with Wrinkle Control (reg. $749), $589 sale price

Free delivery on appliances of $396 or more

Final Price: $589

But I’ve found the biggest savings on new refrigerators, like this Samsung French door refrigerator Lowe’s had for 30% off the regular price.

Buy 1 Samsung 28.2-cubic-foot French Door Refrigerator with ice Maker (reg. $2,099), $1,499 sale price

Free delivery on appliances of $396 or more

Final Price: $1,499


4. Lowe’s will price-match appliances from Home Depot, Amazon, and Walmart.

A cell phone displaying The Home Depot app, held on top of a Lowe's weekly advertisement.

If you find a cheaper appliance from a competitor, make sure you let the Lowe’s store manager know. If the competitor’s item is identical to the one at Lowe’s — and it’s in stock at both stores — the manager should match the lower price.

Lowe’s will match regular prices from Home Depot, Amazon, Walmart, Ace Hardware, and several other stores (see our full breakdown of Lowe’s Price Match Policy). To get a price match, you’ll just need to provide proof of the lower price. A competitor’s ad, photo, or screenshot will all work in this case.


5. Ask a Lowe’s manager about an extended warranty for open-box appliances.

Lowes employee back in Lowes vest in store

If you’re buying an open-box appliance in-store at Lowe’s, speak with the manager about warranty options. In that situation, they may give you an extended warranty, which normally costs $250 – $300 for new appliances.

You can also read up on Lowe’s Appliance Protection online to see prices and benefits.



6. Shop at a Lowe’s Outlet store for discounted appliances up to 70% off.

Washer on sale for 75% off at Lowes Outlet

Now, you should know that Lowe’s Outlet stores are only located in nine U.S. states at the time I’m writing this. But if you do live near an Outlet, you can browse their selection of discounted appliances for up to 70% off.

The discounted stuff includes scratch-and-dent items, discontinued/older models, and slightly used merchandise.


7. You must return Lowe’s appliances within 48 hours for a full refund.

Return counter at Lowes

According to Lowe’s return policy, you don’t need your receipt to return appliances. However, Lowe’s has a much shorter return window for appliances — just 48 hours from the time you receive your appliance. Plus, you’ll need to return your items in like-new condition.

Realistically, whether or not you can return an appliance after the 48-hour mark is up to the Lowe’s store manager. The employees I spoke with said each manager has a different approach. Some managers are fine with extending the return window if a customer can explain their situation, and some will even accept appliances you’ve clearly already used.


8. Get free delivery on your Lowe’s appliance if you spend at least $396.

Lowes proservices truck

As long as you have a fulfillment location within 75 miles, Lowe’s will deliver large appliances right to your home.

And if you spend $396 or more on your appliance, Lowe’s will waive their delivery fee. Plus, Lowe’s delivery includes free installation. Just make sure to empty and unplug your old appliance and have all the necessary cords and hookups for your new one.

Here’s what you’ll need for your new Lowe’s appliance:

  • Refrigerators: new ice maker/water line connector
  • Dishwashers: new dishwasher connector hose
  • Gas ranges/gas dryers: new dryer duct
  • Washers: new hoses
  • Electric dryers: dryer duct and electrical cord
  • Electric ranges: dryer duct, electrical cord, and three/four-pronged plug


9. Lowe’s military discount doesn’t apply to Lowe’s appliance purchases.

veteran sign with lowes bucket full of american flags

Lowe’s Military Discount usually offers a 10% discount on all purchases, but Lowe’s altered this policy in March 2022. Their military discount now excludes appliances, lumber, and electrical wire.

No worries, though. We have a full list of the best military discounts out there.


Have more questions about buying appliances from Lowe’s? Drop them in the comments below!

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