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Ticketmaster’s refund policy changed last week for events affected by the coronavirus. The change last week made it difficult to a get your money back for an upcoming concert or sporting event. But due to the overwhelming amount of complaints from ticket holders, Ticketmaster’s refund policy is changing again. Here’s what you need to know:

HINT: you can check Ticketmaster’s list of affected U.S. shows and Canadian shows to see the status of your event.


Ticketmaster initially said they would only refund canceled events, but that’s changing starting May 1.

Taylor Swift, who is postponing all 2020 shows, at the Sundance Film Festival in January 2020

Last week, Ticketmaster announced on Twitter that they altered their refund policy for events affected by COVID-19. Under the new policy, customers could only get refunded for canceled events — not postponed or rescheduled ones. The problem is, most entertainers are indefinitely postponing events rather than canceling them.

In an interview with CNBC, Live Nation president Joe Berchtold, who owns Ticketmaster, said that Ticketmaster sells tickets and hands cash over to the venues hosting the event. In other words, Ticketmaster doesn’t have your cash — the venue does.

The change in Ticketmaster’s refund policy sparked negative feedback, not just from ticket holders, but from congress members as well.

In response to the negative backlash, Billboard is reporting that Ticketmaster will begin offering refunds for cancelled and postponed shows starting May 1, which should be good news for all you Taylor Swift fans out there. On April 17, Taylor Swift announced she would be rescheduling all her 2020 shows due to the coronavirus pandemic.


You’ll have 30 days to request a refund if your show has been postponed.

laptop computer with ticketmaster pulled up in browser

If the show you purchased a ticket for has been postponed with set new dates, you should receive an email from Ticketmaster starting May 1. Once you get an email, you’ll have 30 days to request a refund. If you don’t, your ticket will be good for the rescheduled date.


Ticket holders also have the option to receive a 150% credit for cancelled and postponed shows.

concert goer who has arm raised at concert

Live Nation is also offering ticket holders the option to receive credit for cancelled or postponed shows through the Rock When You Are Ready program.

According to the reported statement, Live Nation venues will give a 150% credit for the value of their tickets to be used for a future show. Or, ticket holders can donate the proceeds of their refund to Live Nation’s Hero Nation charity program that will give concert tickets to healthcare workers. Even sweeter, Live Nation will match those ticket donations.


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Ticketmaster's Refund Policy Just Changed Again Due to Complaints