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Kohl’s curbside pickup is no more, so go ahead and cry all the tears, and then together, we’ll get through this. Totally kidding about the crying part, but for real, it’s a huge bummer that Kohl’s no longer offers Kohl’s pickup at curbside. I loved the convenience of not getting out of my car, and curbside felt like the one good thing the pandemic gave us.
So, what happened with Kohl’s curbside pickup? I’ll explain that, plus offer an alternative to curbside pickup. Although it’ll require getting out of your car, it’s still just as fast and painless as Kohl’s curbside pickup used to be.
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1. They stopped offering Kohl’s curbside pickup in the fall of 2022.
Just prior to the holiday season in 2022, Kohl’s discontinued curbside pickup and introduced self-pickup.
2. Kohl’s curbside service reached its peak during the pandemic, but soon became less popular.
Like other retailers, Kohl’s found the curbside pickup option to be less popular the further away from 2020 we got. Shoppers have become increasingly comfortable with going back into the store and bypassing curbside entirely.
Curbside pickup was a lifeline for so many retailers when everything closed during the early days of the pandemic. But now that shoppers have been gravitating back toward an in-store experience, curbside has lost some of its popularity.
3. Now you can use Kohl’s self-pickup to get your orders without waiting in line.
Kohl’s self-pickup is a hybrid of curbside and in-store pickup. You have to go into the store like you normally would with an in-store pickup order. But with self-pickup, you don’t have to wait in line.
Instead, once you get the notification that your order is ready, you’ll tap the link to access your Pickup Pass. Then, you’ll select “Start Pickup” and enter the four-digit code to find out which bin your order is located in. After picking up your order from the bin, you’ll tap “Complete My Order” and walk out of the store. Easy!
4. Kohl’s in-store pickup is another fast and free way to get your Kohl’s orders.
Just like with self-pickup, when you select Kohl’s In-Store pickup, your order will be ready within two hours on the same day.
Items available for this service say “Free Store Pickup Today” on the product page.
When your item is ready, you’ll receive an email or a text alert (your choice).
5. Find the designated Kohl’s pickup parking spot out front.
Heading to Kohl’s for an in-store pickup or self-pickup? Definitely take advantage of the prime parking spots reserved just for you.
Then once you’re inside the store, head right for the customer service desk. You’ll present your email confirmation and government-issued ID to pick up your Kohl’s order. (Or you’ll follow the instructions on your Pickup Pass for self-pickup.)
6. You’ll need to pick up your Kohl’s orders within seven days, or else it gets canceled and refunded.
If you wait longer than a week to pick up your order, it’ll get canceled, refunded, and put back on the shelf. No harm, no foul.
7. Return your pickup orders in-store to avoid return Kohl’s shipping costs.
Kohl’s return policy won’t cover any return shipping costs, which is why I always try to return my purchases in the store if I can. Just bring a valid ID — you don’t even need a receipt. You’ll have 180 days after picking up your order to make your return, unless:
- You bought premium electronics or a watch (returns must be made in 30 days)
- You made a beauty or Sephora purchase (returns must be made in 60 days)
By the way, if you have any Amazon purchases that need to be returned, you should bring those items with you to Kohl’s and make your Amazon return there. It’s fast, easy, and it’ll earn you a reward. (Typically a 20% off coupon or $5 in Kohl’s Cash.)