Kohl’s Return Policy is generous when it comes to how long you have to return items. Plus, it’s easy if you’re doing an in-store return. But I ran into a few snags when I looked into shipping my Kohls.com purchase back.
Kohl’s, like many other stores, favors in-store returns over shipping returns back. Returning your item to the store requires actually going into a Kohl’s, which is annoying, but when you see the alternative (and cost!), you’ll probably agree with me that it’s a necessary evil. Here’s what you need to know about the Kohl’s return policy and how to get the most out of it.
Oh, and if you’re a Kohl’s shopper, download the KCL app. We’ve got boots-on-the-ground deal hunters finding and sharing all the best Kohl’s deals every day. You don’t want to miss out!
1. Kohl’s return policy gives you 180 days to return items.
Six months is amazing when it comes to return periods!
I didn’t need six months to decide if a ladle I bought recently would work for me. I knew right away it wasn’t large enough. But hey, if you tend to procrastinate, Kohl’s has your back.
Items need to be in new condition, with tags attached in order to make a return in general.
2. …Unless it’s electronic brands like Apple, Nest, FitBit and more — then it’s 30 days.
Premium electronics don’t get that nice, long return period, so you’d better be ready to make up your mind a little faster. And don’t pull anything out of its packaging unless you’re planning to keep it.
3. But, Kohl’s electronics return policy loosens up a little around the holidays.
This is awesome, because it allows you to jump on Black Friday deals for electronics at Kohl’s (for example, making a purchase between Nov. 1 – Dec. 25), and then if you decide not to give it as a Christmas gift like you originally planned, you can still return it. As long as items are returned by Jan. 31, you can get your money back.
4. Plus, you don’t need a receipt to take advantage of the 180-day return policy.
If you don’t have a receipt, the Kohl’s associate processing your return will ask you to enter your phone number on the pin pad, and if they can match it with your purchase in the system, they’ll treat it like a receipted return.
I did print my receipt because initially I wanted to ship the ladle back to the store to save me a trip to Kohl’s (more on that soon). But between the time I printed it and actually made my return at the store, life happened and I lost the printed receipt. Since I was too lazy to print a new one, I decided to test Kohl’s “no receipt needed” policy. It’s true — they only needed my phone number, and I didn’t even have to hand over my debit card to get my money back. Kohl’s had all my info in the system and reimbursed my debit card electronically.
However, if Kohl’s can’t find your purchase in the system, they’ll give you the lowest selling price for the item over the past 13 weeks in the form of a Kohl’s merchandise credit.
5. Kohl’s online return policy requires you to print your own packing slip (receipt).
This is the “printed” receipt I referred to earlier.
Kohls.com says this is included in your original package, but it wasn’t for me. So, I tracked it down and printed it myself. To do this, log in to your Kohl’s account online and select the order number for the item you want to return (all your past online purchases are there; you’ll just tap the correct one) and print the “Packing Slip/Receipt.”
Only do this if you’re shipping your item back to Kohl’s. You don’t need a receipt for an in-store return!
6. You also have to find and print a Kohl’s return form for a Kohl’s.com return.
This was kind of a waste of my time to find — it’s not intuitive at all. After searching around Kohls.com, I finally found it. Here’s the Kohl’s Return Form so you don’t have to waste time trying to find it too.
Fill this out and include this with your package if you decide to ship your return back to Kohl’s.
7. Since Kohl’s doesn’t cover your return shipping cost, make your returns at a store instead.
Just to return a $9 kitchen ladle, I’d be looking at $9.95 to ship it via UPS and $15 to ship it via USPS. No thank you! I already paid for shipping to receive the ladle, and I’m not recovering that cost either. I’m not interested in paying more money in shipping to return it.
Instead, I put the purchase into my car with a plan to drop it off at a Kohl’s store the next day, since I was going to be driving by one.
TIP: All store purchases must be returned to the store. You can’t ship a return for a store purchase. Only online purchases can be shipped back.
8. Unlike most stores, Kohl’s won’t pay for return shipping even if your item arrives damaged.
Look, I love Kohl’s. But they need to get with it — not paying for return shipping costs on damaged items? Shame, shame.
I sound like a broken record, I know, but the best thing you can do with a damaged Kohls.com purchase is take it to the store to make the return.
9. Take advantage of Kohl’s Amazon return policy too.
I’ve used this little Kohl’s trick so many times in my life. It’s so much better than dealing with packaging up my own Amazon returns!
To return an Amazon purchase at Kohl’s, request a return from Amazon and bring your item to the designated Amazon returns area in your local Kohl’s store. Show the associate the return code Amazon sends to your email, and Kohl’s will package it and return it to Amazon for you.
10. Don’t plan on getting your Kohl’s Cash back when you make a return.
If you earn Kohl’s Cash on an order and then do a return on that order, the Kohl’s Cash will be deducted first. So, if you purchased a $139 coffeemaker and earned $20 in Kohl’s Cash, which you spent on other merchandise, and then you decide to return the coffeemaker, you’ll only be refunded $119.
11. Gift cards are not returnable to Kohl’s at all.
But hey, here’s a workaround.
If you got a Kohl’s gift card that you’re certain you won’t use, sell it on GiftCardGranny.com. You’ll lose a portion of the balance, but if you’re truly never going to spend it, it’s better than “losing” the whole balance.
For example, you can sell a $20 Kohl’s gift card on Gift Card Granny and receive $16. It’ll basically cost you $4 to sell it.
This works for any gift card you get from Kohl’s, which Gift Card Granny also buys!