Jenna McMahon | 

11 Things to Know About Wayfair Open Box Before You Shop

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If you like shopping for area rugs, patio furniture, couches, coffee tables, and more at deep discounts (that pretty much describes everyone, no?), you’ll love the Wayfair Open Box deals.

Wayfair’s Open Box selection is full of returned, like-new items at rock-bottom prices that are sometimes as good as Way Day sales. Most of these items were already purchased and returned to Wayfair, but all items are carefully inspected to ensure they qualify for resale. So rest assured, you won’t end up with any damaged items if you buy them at Open Box prices.

While there are plenty of Wayfair shopping hacks that can help you save, you can’t beat the Open Box prices with over 25,000 items to choose from.

However, there are a few things you need to know before you shop Wayfair Open Box items, and I’ve laid out all the important stuff right here.

For more smart shopping tips and savings hacks, text HACKS to 57299.

1. First and foremost: you can’t return Wayfair Open Box items. At all.

Person pulling a blanket out of a Wayfair box

The Wayfair Return Policy isn’t always easy to read, but one thing is clear — you can’t return Open Box items after you buy them.

Of course, you can try to call Wayfair Customer Service and ask (very, very nicely) if they’ll make an exception. If your Open Box item arrives damaged or defective, there’s a good chance you’ll be eligible for a full refund. Because, hey — it should have never passed the initial inspection.

If you find an Open Box item you love, ask yourself if you’re 100% sure you’ll want to keep it. Otherwise, you could end up losing money (and stuck with an item you don’t want) if you change your mind later.

2. Save up to 67% on most Open Box furniture items.

This includes sofas, couches, coffee tables, desks, patio furniture, and so much more. I’ve seen lower discounts on Open Box furniture (at around 20% off), but I’d recommend skipping deals like these. Especially when you can save up to 67% on other furniture items.

During a quick browse of the Open Box section, I found desks for as low as $34, sofas starting at $188, and patio dining sets for just $130.

3. You can save at least 30% on indoor lighting from Wayfair Open Box.

While it’s worth checking the Open Box selection for lighting, you won’t have a ton of items to choose from. I only found a few worthy items, like this Task/Reading Floor Lamp (shown above) for 40% off its regular price.

Check for Open Box lighting first, but you may have better luck in the Closeout or Sale section.

4. Wayfair’s huge selection of Open Box bedding goes for 60% off reg. price.

Pottery Barn and West Elm have nothing on Wayfair when it comes to Open Box bedding. Wayfair has more than 450 bedding options discounted with the Open Box Rate, whereas Pottery Barn and West Elm combined had less than 10 options when I checked.

And neither site came close to the savings I found for this queen-size, 6-piece comforter set above. The Open Box price was just $37.62 — that’s 67% savings!

5. Glassware on Open Box sells for 75% less per glass than on Amazon.

My favorite Open Box glassware deal was this set of six, crystal red wine glasses for $16.50. Amazon had two glasses that didn’t look as cool for $34.99. Deals like these are why Wayfair Open Box wins me over.

6. Open Box wall art canvases get marked down to 68% off.

Wayfair can have anywhere from 3,000 - 5,000 Open Box Wall Art items to choose from at any given time, so your chances of scoring a great deal are high. Why pay over $100 for this framed nature print when you can get it for under $20?

7. You can use Wayfair promo codes and coupons on Open Box purchases.

Coupon policies like these make me wanna say “heck yeah!” Wayfair lets you stack promo codes and coupons on top of already discounted sale prices, including Open Box items.

8. Wayfair’s big Way Day sale may have even better discounts than Open Box.

Person typing on a laptop open to the WayDay sale page

Sometimes, it’s worth waiting for a sale to snag the best prices. The Wayfair Way Day Sale is by far their best event all year. The Way Day sale is usually a 48-hour or 72-hour event with discounts up to 80%. The first Way Day of 2024 runs from May 4 - 6. We predict a second one in October, likely on or around Oct. 25.

Can’t make it to the Way Day sale? Try shopping for Wayfair Black Friday deals, instead.

9. Wayfair’s Open Box deals fall short on appliances — shop at Best Buy instead.

Don’t count on finding major appliances in the Wayfair Open Box section. There's nothing much bigger there than a coffee maker or air fryer.

However, there are some great Best Buy deals in their open box section. You’ll find a selection of refrigerators, dishwashers, cooktops, microwaves, and more.

10. Looking for rugs? Pottery Barn and West Elm blow Wayfair Open Box out of the water.


I was pretty surprised to find exceptionally low discounts on area rugs in Wayfair’s Open Box section. The rug selection was much slimmer than other categories, like furniture and decor.

Oddly, Pottery Barn and West Elm both come through here. On both sites, I found hand-woven and printed rugs for 40% off.

11. Wayfair Open Box price not showing? Here's how to find it.

One of the biggest complaints I hear about Wayfair is that shoppers will see an Open Box price listed on the search page, but then difficult to find once clicked through to the item page. There are a couple possible issues at play here:

  • If it's a steep markdown, another customer may have just purchased it but the search page hasn't caught up with the inventory. The Wayfair app tends to have quicker inventory updates.

  • The item color you want doesn't have an Open Box option, but another color of the size item does, hence the Open Box price on the search page.

Navigate prices directly from the Open Box page.

To avoid this problem, I highly recommend starting your Wayfair shopping in the Open Box section of the website.

  1. Hover over 'Sale' in the navigation bar on on the far right side of the home page.

  2. Click the 'Open Box' rectangle that appears.

  3. Filter by 'Category' on the lefthand side of the page to limit results to the product of your search.

This should help clear up any potential issues finding the Open Box price on the item page. Additionally the item page should tell you how many of a certain item at that Open Box price are left.

What was your experience like shopping for Wayfair Open Box items? Share your story with me in the comments below!

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