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When it comes to using rebate and cash-back apps for couponing, there’s a bit of a learning curve involved. One of the most popular apps of the rebate bunch is Ibotta, which gives you money back for your everyday shopping. Since The Krazy Coupon Lady readers love Ibotta, I put together a giant Ibotta FAQ guide with all of the top questions we get asked about the app. And then I dug around and found answers to every single question.

This guide will come in handy whether you’re just getting started with the Ibotta app or you’re looking to maximize your cash back.

Want even more savings? Download The Krazy Coupon Lady app so we can show you all the best deals you can stack with rebate offers.


1. How do I get an Ibotta referral code?

cellphone with iboota app in front of loaded car truck

Looking for an Ibotta referral code? If you’re a new user, you can sign up with The Krazy Coupon Lady’s Ibotta referral code to earn an extra $1 Ibotta sign-up bonus on top of your initial $20 bonus.

If you’re already an Ibotta user, you can sign up for Ibotta’s referral program yourself. Invite your friends to use the Ibotta app. After they redeem their first offer, you’ll get a $10 Ibotta sign-up bonus.


2. Why can’t I find the same Ibotta deals as my friends?

A woman laying on her stomach on a bed while looking at a cell phone.

Not everyone receives the same rebate offers on Ibotta. So if you can’t find one, it’s likely due to one of these three reasons:

  • Offers vary based on your geographic location.
  • The product you’re looking for might just not be available at your Walmart vs. your friend’s Walmart.
  • New users tend to get higher-value offers than people who use Ibotta frequently.


3. How many times can I redeem an Ibotta offer?

Ibotta app on a cell phone next to a cart filled with flipz

When you look at an offer, a grey “Limit” box will appear right below it. This’ll tell you how many times you can redeem an offer per receipt.

We often see offers limited to one, two, three, or five redemptions.


4. Can I use online receipts for Ibotta?

Someone holding a phone with the Ibotta open about to scan a receipt

Technically, no. Ibotta doesn’t accept online receipts. They’ll only accept pictures of receipts printed from a store’s point-of-sale (POS) machine.

Many stores are now linked with Ibotta to allow in-store offer redemptions even on grocery delivery and pickup orders. When selecting offers in Ibotta, look for “online” listed under the retailer’s name. Once you select the retailer, it’ll tell you how online orders will be redeemed.

Related: How to Coupon With Ibotta at Walmart


5. Why am I not getting all of my Ibotta rebates when I shop with a linked loyalty program?

hand holds a receipt in front of car with open trunk at an albertsons store

Nothing’s more frustrating than planning your shopping trip based on Ibotta offers, only to not receive credit for all your rebates.

It’s a problem The Krazy Coupon Lady community members run across from time to time. It usually happens when you’re shopping with a linked loyalty account rather than uploading your receipts.

TIP: If you ever change your password associated with a store loyalty account, remember to update it within the Ibotta app so your account doesn’t get unlinked. (Go to Profile > Settings > Linked accounts.)


6. Why wasn’t I credited for my Ibotta offer?

Ibotta rebate app

This is one of the most popular Ibotta FAQ issues. The problem usually comes up when you’re shopping with a linked loyalty program. Remember to always activate offers before shopping with a linked store program. To receive credit on Ibotta offers, you must add them to your list before shopping so the credit can be applied automatically.


7. Why isn’t my product barcode matching in Ibotta’s system?

man using cellphone to scan velvetta shells with ibotta app

There are a few reasons that a product barcode won’t match an offer. One issue is that the product you’re scanning isn’t actually eligible for that offer. On the offer page on Ibotta, you can view the details of the offer which will tell you the rules and exclusions, including the size limits or flavor restrictions. Make sure you have the correct size and flavor of the product for your Ibotta offer. We see this happening a lot with Oreo flavors.

Another reason could be that the barcode isn’t in the Ibotta system yet. While this is frustrating, it’s a pretty easy fix. When you scan the barcode, you’ll get a notification that pops up stating, “Barcode doesn’t match offer.” From there, you have the option to “request view.” You’ll send the Ibotta customer service team a photo of the barcode and the front of the product. After you submit the photos, you’ll receive an email regarding the status.


8. Why aren’t my Ibotta offers redeeming at Target?

A woman ringing up products at a Target self checkout

Ibotta makes it really easy to shop at Target thanks to an automatic redemption process in the Ibotta app. But sometimes, the process doesn’t work perfectly. Some Ibotta users do report having issues with Ibotta rebates when they make online purchases on Target.com.

So how do you get Target Ibotta deals to work right? Many users find that unlinking their Target account from Ibotta makes everything easier. Then you can upload your receipts directly without having to wait for the automated process to sync the rebates.

RELATED: How to Use Ibotta at Target and Get Fast Rebates


9. Why am I not getting credit for my Ibotta bonuses?

cellphone with the ibotta app in front of yogurt

This is another big Ibotta FAQ. Ibotta bonuses are a separate beast. Be sure to read the fine print on your bonus offers. You’ll often need to claim the qualifying rebate offer multiple times on separate transactions.

For example, I’ve noticed that men’s care items often require you to claim an offer twice to get a bonus — and those redemptions have to come via two separate receipts.

These restrictions can pop up whether you’re shopping in the entire grocery section to work toward a bonus or just buying a bunch of Febreze.


10. What can I do if I didn’t receive my Ibotta rebate?

Ibotta contact page on their website.

Any time you have an issue with receiving an Ibotta rebate, you can contact the Ibotta Help Center for support.

It’s super easy to get in touch with the Help team. Just go to your profile in the Ibotta app and select “Help.” Then select “Get help with a purchase,” choose the transaction, and submit your comment. You can also chat with Carlotta the customer care bot on their website.



11. Can I use Ibotta with other savings apps?

Fetch Rewards app open on a cell phone with groceries laid out on a table below it.

Whether or not you can use Ibotta with other couponing and savings apps depends on the other app’s policy. In most situations, the answer will be, “No.” But there are rare exceptions.

Here are some of the most common app combinations people ask about:

RELATED: Receipt Apps That Reward You For Everyday Shopping


12. Is there a shortcut for hitting team goals on Ibotta?

There sure is! To meet your team goals, you’ll need to redeem a set amount of rebates within a set period — usually a month. On top of that, your team members will collectively have to redeem a set amount of rebates. Then you’ll all earn your Teamwork bonuses.

A great way to ensure you’ll hit those team goals is by joining The Krazy Coupon Lady Ibotta Team on Facebook. With 30,000+ members, there’s no doubt your team will reach its goals.


Has this answered all your Ibotta FAQ? If not, be sure to leave your question in the comments!

The Ultimate Ibotta FAQ: 12 Top Questions About the Rebate App