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Amazon returns at Staples? It’s definitely happening. You can already make free Amazon returns to Kohl’s stores, Amazon’s stores — Amazon Fresh, Amazon Go, Amazon Style, and Whole Foods Market locations — and The UPS Store. Now Staples wants to get in on the action.
At a time when there are a lot of stores charging return fees, Amazon is trying to keep their returns process convenient, free, and streamlined. Though we are noticing a $1 Amazon return fee popping up for some returns we drop them off at the UPS Store.
Here’s what’s going on with Amazon and Staples and when you might expect your neighborhood Staples location to begin accepting Amazon returns.
Amazon is looking to expand their returns options at Staples stores.
Some of you might be thinking, “Wait … doesn’t Staples already accept Amazon returns?” — and you’d be right.
All Staples locations have UPS shipping services in-house, and so long as your Amazon return is one that gets a UPS shipping label, you can drop it off there.
But what Amazon is testing right now is the full drop-off returns process that exists at Kohl’s and Whole Foods — which processes all returns with a simple QR code.
Select Staples stores are already testing drop-off returns.
We’re not sure how many Staples locations are experimenting with the expanded returns options, but we’ve seen mentions of the pilot program in Amazon’s hometown of Seattle.
Although Retail Dive broke the news in early December by getting an Amazon exec on record talking about the Staples testing, Twitter has mentioned the program as far back as October 2022.
Staples would add another 1,000 potential locations to make Amazon returns.
If Amazon decides they want to go nationwide with accepting returns at Staples, it would give customers another 1,000 possible places in 45 states to bring their unwanted purchases. That would be on top of the 1,157 Kohl’s locations, 500 Whole Foods locations, 5,400 UPS Store locations, and nearly 70 Amazon brick-and-mortar stores — not to mention Amazon Lockers.
Keep an eye out for Kohl’s-like perks at Staples.
You can get Kohl’s Cash for Amazon returns. Yep, Kohl’s goes above and beyond with their Amazon returns process, giving various perks for coming into the store, like $5 in Kohl’s Cash, 25% off coupons, and more.
Staples — which has struggled financially in recent years — will be looking to take advantage of the potential increase in foot traffic, so keep an eye out for Staples coupons or something similar for Amazon returns.
