Over the last month, we’ve watched almost every store shut its doors as the country has battled the coronavirus pandemic. Now, some states are reducing restrictions on stay-at-home orders, and a number of businesses are preparing to reopen in some form.
How this will affect your local retailer remains to be seen (so check with them individually), but the following companies have publicly announced plans to reopen or otherwise increase services:
Starbucks has reopened 85% of their stores.
More than half of Starbucks’ 8,800 locations are closed right now in the U.S., but the company is ready to start reopening as of May 4.
A letter to employees said that Starbucks would continue to rely on drive-thru and delivery, but would phase in in-store pickup as conditions allow.
Starbucks is using their experiences in China to guide reopening in the U.S. CEO Kevin Johnson said the company would proceed cautiously, promising it would exceed government health requirements.
Don’t expect to be able to sit down in Starbucks in the near future, though.
Kohl’s will reopen in 14 states by May 11.
On May 4, Kohl’s reopened stores in Arkansas, Oklahoma, South Carolina and Utah, and on May 11, will add another 10 states to that list. Reduced hours, closed fitting rooms, controlled entry, senior/at-risk shopping hours, masks and protective barriers, increased cleaning and more will be implemented.
Macy’s began their reopening plan on May 4.
As states loosen their quarantine restrictions this week, Macy’s will begin reopening stores. Macy’s shared plans for a phased reopening of their nearly 600 stores, starting with 68 opening May 4, and planned increases every couple of weeks until all the stores are operational in mid-June.
The stores will have reduced hours — 11 AM to 7 PM — and stores will now have “no touch” consultations in the beauty department, sanitizing measures for customers handling products, reduced access to fitting rooms, protocols to remove tried-on clothing from shelves for 24 hours, and plexiglass at cash registers.
Macy’s has also started experimenting with curbside pickup at some of their locations.
Gap, Old Navy, Athleta, Banana Republic are reopening 800 stores in May.
Gap, Inc. and their associated store chains — Gap, Old Navy, Athleta, Banana Republic, Janie and Jack, and Intermix — are planning to open 800 of their U.S. stores by the end of May. Customers will find new plexiglass dividers at registers, signage encouraging face masks and social distancing, closed restrooms and fitting rooms, and reduced hours, among other changes.
Express will reopen 300 stores by Memorial Day.
The fashion retailer says they’ll be opening in phases, dependent on local guidelines, but they’re planning to have nearly half of their 631 stores open by the end of May. Updated policies include fitting room adjustments, contactless customer service and payment, and social distancing measures.
Hobby Lobby has reopened in certain locations.
They opened, they closed, they opened, they closed — and now have opened again. Hobby Lobby stores have reopened in North Carolina, South Carolina, Texas, Nebraska and Arkansas, with Georgia and Texas prepping to reopen within days.
Apple will reopen ‘a few’ stores in May.
Still waiting to pick up your iPhone from the Apple Store? Don’t get too excited. In an interview with Bloomberg, Apple CEO Tim Cook said that in the first half of May, “a few, not many” Apple Stores would reopen. No word on which stores those would be, although conventional wisdom suggests it would be in states that have lifted stay-at-home orders.
Meanwhile, Apple has reopened all of their stores in China, and is preparing reopenings in Austria and Australia.
Ulta plans to reopen 180 stores May 11.
On May 11, Ulta will reopen in states that have relaxed stay-at-home orders, including Tennessee, Texas and Utah, but in the meantime, has added curbside pickup to more than 350 stores nationwide.
Reopened stores will implement new guidelines, including the discontinued use of product testers, requiring employees to wear masks and have pre-shift wellness checks, protective barriers at registers, in-store customer limits, hand sanitizer stations, and increased cleaning.
Chico’s started reopening their stores as of May 4.
Last week, clothing retailer Chico’s announced a three-phased plan to reopen Chico’s, as well as sister companies White House Black Market, Soma and TellTalle, starting May 4:
- Phase 1 would involve using existing inventory in stores to fulfill online orders.
- Phase 2 would introduce BOPIS (buy online, pickup in stores) services — including contactless curbside pickup
- Phase 3 would introduce a new shop-by-appointment service in-stores.
Malls are reopening in at least 10 states.
Simon Property Group, one of the largest mall owners in the country, announced that they would be opening 49 malls in 10 states starting May 1. However, the individual stores inside the malls decide if they’ll reopen too. Check out the full list here.
Other mall owners have started reopening, too — my home mall in Boise announced a May 5 reopening — but no official statements have been made.
GameStop has started reopening in the U.S.
After initially calling itself an essential business, GameStop closed all its locations on March 22. Two-thirds of those stores have been offering curbside pickup services since then.
On April 21, the company announced that it has started reopening locations in South Carolina and Georgia, as those states have lifted stay-at-home orders — with Tennessee close behind, and most likely Michigan, Wisconsin and Idaho. Stores in Australia never closed, and GameStop has reopened in Italy, Germany and Austria.
Belk department stores have begun reopening.
Belk stores have been closed since St. Patrick’s Day, but as of May 1, the reopening process began in Arkansas (which never had stay-at-home orders) and South Carolina. Hours will be noon to 6 PM. In addition to offering curbside pickup, each store will limit the number of shoppers and monitor social distancing inside stores.
Goodwill is reopening in a number of states.
Goodwill has reopened 21 of its 90 stores and career centers in the Phoenix area, as well as stores in Georgia, North Central Pennsylvania, Texas and other reopening states. Check your local Goodwill or regional headquarters to find out if and when there are plans to reopen.
Costco is resuming regular hours as of May 4.
Most Costco warehouses and gas stations will return to regular hours on May 4. Warehouses had been closing 2 hours early on weekdays, but hours will revert back to 10 AM to 8:30 PM. Weekend hours hadn’t changed. Senior shopping hours will move from 9 AM to 10 AM Tuesday, Wednesday and Thursday. Learn more here.
H-E-B grocery stores have resumed normal hours.
After reducing their hours to 8 AM to 8 PM for cleaning and restocking from mid-March through April, H-E-B returned to their regular hours of 7 AM to 10 PM as of April 27 — “until further notice.”
Vallarta Supermarkets have resumed regular shopping hours.
Vallarta Supermarkets reduced their hours in March and April (8 AM to 8 PM), but as of April 27, they’ve gone back to regular shopping hours of 7 AM to 9 PM, although the first hour is reserved for senior citizens and vulnerable shoppers.
Other retailers are opening state-by-state.
The following retailers have indicated they’ll be opening as local guidelines allow:
- Abercrombie & Fitch
- Dick’s Sporting Goods
- Foot Locker
- Free People
- Kate Spade
- Urban Outfitters