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Old Navy FAQ

How can an Old Navy credit card save me money?

The Old Navy credit card can help save you money through percentage-off discounts, a rewards cash program, and statement credits for completing certain actions, such as going paperless with your bill.

What is the Old Navy return policy?

The Old Navy return policy gives you 30 days to make returns. If you paid with a debit or credit card, you won’t need a receipt. If you’re outside the 30-day window, the store manager will decide whether or not you can still make a return. They’ll take into consideration the item’s current selling price, whether or not you have a receipt, and if the item is still in stock at their store.

How does Old Navy Super Cash work?

Old Navy Super Cash is similar to Kohl’s Cash. For every $25 you spend during the earning period, you’ll earn $10 in Super Cash to spend during the redemption period. The max amount of Super Cash you can redeem on any one order is $60.

Is there an Old Navy outlet store?

Yes, Old Navy has over 100 outlet stores. If there happens to be an outlet location near you, here's where you’d find it.

What are Old Navy’s store hours?

Store hours can vary by location, but many stores are open from 10 am to 9 pm Monday through Saturday. On Sundays, stores typically open at either 10 am or 11 am, and most close at 7 pm.

Does Old Navy offer pickup or delivery?

Old Navy does offer pickup. You can choose between in-store pickup or curbside pickup when you arrive. If you prefer curbside pickup, park in a designated spot and call the store to have someone bring your order out to you. If you want an in-store pickup, simply walk in when you arrive.

In select markets, you can have your pickup order fulfilled and delivered by Postmates. Keep an especially keen eye out for the feature during the holiday season, starting with Old Navy Black Friday sales.

What is the Old Navy price adjustment policy?

The Old Navy price adjustment policy allows you to receive a refund for the difference if you find a lower price within 14 days of your purchase.

There is one catch: You can’t get price adjustments on anything you purchased using a promo code or other discount. Check out the finer details of the price adjustment policy and other Old Navy sale hacks.

What are the best things to buy at Old Navy?

Some of the best things to buy at Old Navy are jeans, flip-flops, tank tops, and workout wear. These items tend to hold up well for the price – especially if you catch them on sale.

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Save big with the latest Old Navy coupons and promo codes, brought to you by The Krazy Coupon Lady. We'll show you how to save every time you shop at Old Navy, and how to get free clothes with Old Nav's credit card. We'll help you get the best deals on dresses, jeans, maternity clothes, and even baby clothes from Old Navy. Before you shop, see everything you need to know about Old Navy's return policy.