Courtney Omell | 

Here's How You Can Support Your Favorite Sellers

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We hate to see retailers go out of business — and we hate it even more when it’s without any warning. We recently learned that online retailer closed their website and app on Nov. 17, 2023, leaving many sellers who sold on worried about getting paid, and leaving shoppers worried that they may not get their recent orders.

We’ve included a list at the bottom of this article where you can click to visit the shops of former sellers and support them this holiday season. You can also visit Janie’s Deals where a lot of these sellers have started selling their awesome handmade and custom gifts again.

Here’s everything we know about the recent app closing, what happened, and what steps to take if you’re a seller or a person missing a new order.


The website went dark on Nov. 17, 2023. closed

When visiting you’ll see a “down for maintenance” message. At first, we thought the website was truly down for some pre-Black Friday updates. But, after doing some research into reports that they’ve shut down, it does look like the retailer is indeed shut down for good.

The brand’s Facebook page is still active, but comments have been restricted. Comments are also off on Instagram, and per reports from sellers, the site’s seller forum has also been shut down.


If you recently bought something, contact your credit card company to dispute charges.

someone looking at the Jane website

If you placed an order with Jane recently and have not received it, first try reaching out to the company directly. It’s likely you won’t hear back, but it’s good to have a paper trail that you reached out. As far as we know, has not yet filed for bankruptcy. If a company has not filed, the business is still obligated to fulfill your order for goods, services, or a refund.

If you do not hear back from the next step, per the FTC, is to contact your bank to dispute the charge when it appears on your statement. Make sure you have your receipt of purchase and retailer information when you contact your bank. Credit card purchases are protected by federal law so you don’t have you pay for items you didn’t receive.


Jane sellers are without payment and employees are without jobs.

the outside of a office buliding

Reading through several posts on LinkedIn, it seems that the employees had no idea of the closure. They were advised on Friday, Nov. 17 that the company would be closing its doors and they were without employment, severance, or health benefits.

In interviews with The Salt Lake Tribune, KSL TV, and in forums on Reddit and Facebook, dozens of vendors claimed the company owes them tens of thousands of dollars. In an interview with The Tribune, an anonymous former seller claims that Jane owes her $35,000 for her already-sold merchandise. There has been no word yet on whether or not any sellers will receive the money owed to them.


Support former sellers by shopping their handmade goods this Black Friday and Cyber Monday.

Sellers, like the owner of Copper Lane Clothing, have taken to social media to share their stories and other ways you can support them in the upcoming weeks. Not only are they out the commissions on sales they’ve already made, but many of these shops have excess products they created to sell on for Black Friday and Cyber Monday week.

To help these sellers, we’ve put together a list of where you can shop these local businesses online to support them after the abrupt shutdown of

Women’s Clothing & Accessories

Kids & Baby

  • My Baby Love Clothing – Hand-stitched, monogrammed kid’s clothing, $4.99 flat shipping
  • Rocket Bug – Super soft rompers, gowns, and baby apparel, 20% off with code MERRY20, free shipping on all orders


  • Luna Nail Wraps – Nail wraps, get 25% off with code JANE25 and free shipping with $25
  • Face and Body Shoppe – Beauty and wellness, sign up for 10% off and get free shipping with $9.99


Home & Decor

Gifts & Personalized Goods

You can also visit this new Facebook Group for Jane sellers to shop their deals and support them during this busy shopping week. And they’ve put together a new website — Janie’s Deals — where you can find and shop items from your favorite sellers!


If you’re a former seller with — contact the Lehi Police Department in Lehi, Utah.

If you feel that you’re owed money or would like to report a crime, contact the Lehi Police Department in Lehi, Utah (where was owned and run). They’ve opened an investigation into and ask that you call the Lehi PD non-emergency number, 801-794-3970, to file a report.


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