Need to return something to H&M? As with any retailer's return policy, it's important to understand the rules going in.
Luckily for you, the H&M return policy makes returns and exchanges surprisingly easy. Whether you’re returning an online order, an in-store purchase, or a gift (and dropping off a clothing donation in exchange for a discount while you're at it), I’m here to give you the full rundown on H&M returns. Like, do you need your receipt to return something to H&M? What if you accidentally removed the tags? Which items can’t you return to H&M?
I combed through the entire H&M return policy and pulled out the key details you need to make a return and get your money back. So the next time you shop at H&M, you can rest easy knowing what to do if an item doesn’t work out.
Want to save on future H&M purchases? We also rounded up all the best H&M shopping hacks to make saving money simple.
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H&M Return Basics and Rules
You have 30 days to return most items, according to the H&M return policy.
If you’re looking for a full refund, you have 30 days to return your H&M purchases. The countdown starts on the day you purchased the item for in-store purchases. For online purchases, your return must be postmarked within 30 days of the delivery date.
You need your original receipt to get a full refund from H&M.
Don’t throw those store receipts away. To get a refund or exchange, you’ll need to show proof of your original purchase (aka the receipt you got at checkout). For online purchases, you'll need to include the original receipt that arrived with your order and also print out a return label (which you can find in H&M's returns portal).
Related: We can show you all the ways you can earn money with your shopping receipts.
Keep all H&M tags attached — you’ll need them intact to get a full refund.
Make sure the item you want to return still has its tags attached. If the tags aren’t there, H&M won't accept the item, and you won’t get a refund. Make sure everything you buy at the H&M store has a tag so you don’t run into any return issues later.
You can return only unworn and unwashed items to H&M.
This is kind of a given since all the tags have to be attached as well. But either way, a good (and easy) rule of thumb is to never wash your H&M clothing if you haven’t made up your mind about it yet.
How to Return H&M Items
You must return in-store purchases to an H&M store.
If you bought something in an H&M store, you must return or exchange it at an H&M store as well. You can’t return an in-store purchase by mail according to their store purchases policy.
If you made your H&M purchase online, you can return it in-store for free or by mail for $3.99.
If you bought an item online, you can return it to an H&M store or mail it back through USPS. However, H&M will deduct a $3.99 shipping fee from your refund. If you're returning an in-store purchase at a store location, that's still free.
If you’re an H&M Loyalty Member, you don’t have to pay a shipping fee (but more on that later).
How to return an online H&M purchase by mail:
Visit the H&M Return Portal and enter your order number and email address.
Fill out the Return Form online, and use the code that best explains your reason for the return.
Print out the return form, attach it to your package, and drop it off at any USPS mailbox or post office.
Join the H&M Loyalty Program to save on return shipping costs.
With the H&M Membership, you get a ton of great perks, including free shipping on orders over $25. You also get access to exclusive discounts, $5 rewards, 10% off your first purchase, and more. Plus, you get free online returns, meaning you don't have to pay the $3.99 return shipping fee.
Exceptions to the H&M Return Policy
You may have less time to return H&M designer collaboration items.
H&M has partnered with designers like Simone Rocha, Olivier Rousteing, Viktor & Rolf, and Sonia Rykiel to come up with original merchandise. But if you buy an H&M designer item, you may have less time to return it for a full refund. Check the return policy on your receipt to see how many days you have (we've seen 7-day return policies for designer-collab items in the past). Like everything else, it must be unworn, unwashed, and have all tags attached.
You can only get a refund for the current price of the H&M designer item, meaning if it went on sale after you bought it, you’ll only get a refund for the amount of the sale price.
Related: Read our guide to the best discount clothing stores for inexpensive fashion.
You can only return H&M swimwear and beauty products under certain circumstances.
Swimwear must have the hygienic seal attached to get a full refund, but this is just like their policy on having all the tags attached. You’ll get a refund on beauty products only if you return them unopened.
You can’t return fabric face masks, undergarments, or gift cards.
Due to hygienic reasons and health concerns, you can’t return fabric face masks and undergarments to H&M. Even if you haven’t worn them, getting a refund is off the table. Be wary of this when buying face masks or undergarments from H&M.
You also can’t return H&M gift cards, but that’s a pretty standard policy at most retailers.
You can’t return final sale items to H&M.
If you bought something marked as “final sale,” you won’t be able to return it under any circumstances. To avoid running into this issue, take your time trying on final sale items in the dressing room to make sure you love them before you buy.
You can’t return online H&M Home purchases to the store.
If you bought something online from H&M Home like bedding or area rugs, you’ll have to return it by mail. You won’t be able to return online H&M Home items at the store.
What to Know About H&M Refunds
H&M refunds can take up to 14 days to process.
If you return an item in-store, you can expect the money back on your card within 14 days. If you’re returning something by mail, you have to factor in the time it takes to ship to a warehouse. Once it gets there, it should take about 14 days for you to get a refund.
If you paid with an H&M gift card, the money will go back to the gift card.
If you paid for your purchase with an H&M gift card, your refund goes onto a new H&M eGift card sent to your email.
If you paid for your purchase with an H&M gift card and another payment method, your refund will go back to your original form of payment first, then onto a gift card.
If you paid with Klarna, you'll need to work with Klarna for your refund.
H&M offers shoppers the option to pay for purchases in batches through Klarna. If you want to return something you paid for with Klarna, you need to report the item you want to return from your H&M account page. Just go to “My purchases — H&M x Klarna” to report your return.
Your invoice from Klarna will be put on hold until they process your return. Once it’s done, you’ll receive an updated statement, and Klarna will contact you directly with information about your refund.
If you have questions about your Klarna refund, contact Klarna directly instead of reaching out to H&M.
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