Best Buy Return Policy

Updated

Most major retailers have their main return policy and then a separate, more strict return policy for electronics. So, it’s no surprise that electronics super store, Best Buy has a stingy return policy on just about everything they sell.

What is Best Buy’s return policy?

For about 90% of your purchases, it’s gonna be simple and straight forward, but the other 10% of the time, it’s complicated. And depending on how much you spend at Best Buy, the rules could be different for you. Let me explain it.

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1. Best Buy return policy gives 15 days for returns — more if you’ve reached certain levels of membership.


Best Buy’s standard return policy is 15 days which is pretty tight. Best Buy’s major competitors generally do better.

If you’re a My Best Buy member (it’s free to join), and you spend enough in a calendar year, your return window will double or triple. The Best Buy elite return policy is 30 days. And the Best Buy Elite Plus return policy is 45 days.

Then, Best Buy has their paid membership which comes with a litany of perks but costs $200 a year. The program is called TotalTech and members get a 60 day return policy, even on Apple products, which is the best you’ll find anywhere.

 

2. Best Buy holiday return policy offers an extended return window beginning in mid-October.

Best Buy’s holiday return policy gives you extra time to make returns on purchases made between mid-October and January 2nd.

  • Holiday return policy began Oct 13th 2020
  • Holiday return policy began Oct 18th 2021

Purchases made in this window can be returned any time until January 16th of the following year.

Exclusions to the holiday return policy include cell phones, tablets, hotspots, and watches that have a cellular activation and a third-party contract. Activated devices have a 14-day return policy no matter when you buy them.

Holiday items like artificial trees, lights, garlands, inflatables and decorations are also excluded from the holiday return policy. These holiday items can be returned within 15 days for all customers, including My Best Buy Elite, My Best Buy Elite Plus and Best Buy Totaltech members, for a full refund.

 

3. Best Buy appliance return policy only allows returns if the appliance is defective.

A woman looking at Washing machines and dryers at Best Buy

Best Buy’s appliance return policy is technically 15 days, like their standard return policy. But if you read the fine print, you can’t just change your mind and get a refund. The only acceptable reasons for return are defects and damage. Many of Best Buy’s competitors have similarly strict return policies for major appliances.

For appliance returns, do not take items back to the store. Begin your appliance return by calling 1-888-BEST BUY (1-888-237-8289).

 

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4. Best Buy’s electronics return policies don’t vary much by item.

There are very few exceptions to the Best Buy standard return policy, but here’s some extra info about some of the most returned items:

 

Best Buy laptop return policy, computer return policy

Laptops and computers must be returned within 15 days. If they’ve been opened, they must be wiped clean and in like new condition. There is no restocking fee for computers, not even open box.

 

Best Buy TV return policy

TV returns are treated like any other, with the exception of TVs 60″ or larger. Best Buy has a special return policy for large TVs. When you buy one, Best Buy guarantees it will fit in your space and if it doesn’t, you can exchange it for any other model.

Ane Best Buy makes large TV exchanged incredibly easy. You can do the exchange in store. Or they’ll ship your new TV model direct to you for free, even if you didn’t have your original TV delivered.

If you pay for mounting service, Best Buy will unmount the original TV for no charge and mount your new one.

There are no additional delivery fees for returns or exchanges. Even if you live in an area that has extra fees, Best Buy will waive them for TVs over 60″.

 

Best Buy cell phone return policy, iPad return policy

You have the same 15 days to return an activated cell phone or tablet to Best Buy. But, there is a $45 restocking fee for activatable devices. There is no exception for Elite or Elite Plus members. However, TotalTech members do not have to pay the restocking fee.

Before your return your cell phone, make sure your data is removed and the device is no longer linked to any cloud account or to any other device. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.

You can return your cell phone in store or by mail. Be sure to tell the store associate that you want to cancel your service. Carrier service cancellation policies may vary. And if you want to mail it back, just all Best Buy Mobile at 1-877-702-2211 for instructions on how to return the device by mail.

 

Best Buy video game return policy

Opened physical copies of computer software, movies, music, video games, books, video game guides, and sheet music can only be exchanged for an identical item.
If your video game is unopened, simply return it within the regular return window for a full refund and no restocking fees.

 

5. Best Buy restocking fees are 15% and only apply to opened box items in certain categories.

Nikon Cameras inside Best Buy

Whether you’re an Elite member or not, you’ll face hefty restocking fees when returning certain items.

So before you activate your cell phone or tablet, consider there will be a $45 restocking fee if you decide to return it.

For things like cameras, projector screens, and drones, there is a restocking fee of 15% the item’s selling price for open-box items. That can get expensive real fast when you’re talking about expensive items like a $1000 DSLR camera, for which your restocking fee would be $150.

There is no restocking fee if the purchaser is a Best Buy Totaltech member at the time of purchase.

There are no restocking fees in certain states including: AL, CO, HI, IA, MS, OH, OK, SC.

 

6. Best Buy open box return policy is lenient.

Best Buy allows open box returns as long as the item being returned is in a like-new condition. If it’s damaged, unsanitary, dented, scratched or missing major contents you’ll probably be denied the return. Refurbished items can be returned once open too.

Additionally, you must have all accessories and original packaging. If you do not, the store may either deny the return, deduct a portion of your refund equal to the missing parts.

 

7. Your local Best Buy manager or customer service rep can make an exception.

A woman talking to a Best Buy employee

What about Best Buy’s return policy after 15 days?

Although Best Buy has strict return windows, if you try to return an item a day or so after, you can explain your circumstances to your local Best Buy store manager to see if they will make an exception in your case.

 

8. Best Buy return policy without a receipt is strict and requires ID.

If you’re a My Best Buy member (any tier), you don’t need to bring in a receipt to return an item as the team member can look up your order using your phone number. Best Buy can also look up your purchase through your credit card.

If you have no way to show proof of purchase, you may be able to get store credit or do an exchange as long as it’s unopened and in new condition. You’ll have to show your ID and your returns will be tracked. And your return may be denied altogether.

Best Buy actually requires ID for all returns.

 

9. Pay with a Best Buy gift card, you’ll get back a Best Buy gift card.

Best Buy gift card

Best Buy issues refunds in the same method you paid.

If you paid for your purchase with a Best Buy gift card, Best Buy will refund your money to a Best Buy gift card. If you paid with multiple payment forms like a debit or credit card with a gift card, you would receive whatever amount on each method.

 

11. Best Buy returns by mail are free.

Printed pre-paid return label with Maleficent Blu-ray combo pack

To return by mail, go into your BestBuy.com account and tap “Purchases,” click “Return Options & Support” to start your return, and print your pre-paid return mailing label. Or you can fill out this return label template.

Stick on your package and take it to your local UPS drop-off location.

 

12. Some things you can’t return at all.

Final sale items can’t be returned. Final sale items include:

  • custom or personalized orders
  • digital gaming
  • prepaid cards
  • vehicle replacement key fobs
  • home standby generators
  • memberships
  • completed services
  • plumbing items including bidets (Gosh, yes.)
  • sexual wellness products (ditto)
  • trading cards
  • batteries
  • cleaning agents
  • fuel
  • filters
  • ink
  • 3D printer filament

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