The ongoing coronavirus outbreak isn’t just causing a public health crisis; plenty of people are out of work in the wake of store closings and restaurant closings, making it hard to make ongoing payments.

Worried you won’t make that next payment? A number of companies have changed some of their policies to lessen some of the immediate financial burdens.

Although these companies don’t have as many programs as they did at the start of COVID-19, there are still lots of ways they can help.


Banks & Credit Card Companies Financial Assistance

Waiving Late Fees/Penalties: American Express, Bank of America, BarclayCard, CapitalOne, Chase, Citi, Discover, Fifth-Third Bank, TD Bank, Wells Fargo

Payment Deferral/Payment Plans: Ally Bank, American Express, Apple Card, Bank of America, CapitalOne, Citi, Fifth-Third Bank, Huntington, KeyBank, Marcus by Goldman Sachs, PNC, TD Bank, Wells Fargo

Lower Minimum Payments: American Express, CapitalOne, Citi, PNC,

Lower Interest Rates: American Express, Apple Card,

Increasing Credit Limits: Chase, Citi

Waiving Fees for Early CD Withdrawal: Marcus by Goldman Sachs, Santander

Other: Citi lets you pay your bill with reward points, Fifth-Third is suspending foreclosures, PNC is offering emergency loans, Santander is waiving fees for early CD withdrawal and increasing cash limits for ATM withdrawals, and BB&T, SunTrust, Truist, and US Bank are working with customers case by case.

Helpful links:

American Express Customer Service Page
Bank of America Coronavirus Support Page
Barclaycard Coronavirus Support Page
Apple’s Official COVID-19 Response
Capital One Coronavirus Support Page
Chase Coronavirus Support Page
Citibank Coronavirus Support Page
Fifth Third Bank Coronavirus Support Page
PNC Bank Coronavirus Support Page
U.S. Bank Coronavirus Support Page
Wells Fargo Coronavirus Support Page


Cable, Phone & Internet Providers Financial Assistance


  • Offering $10/month internet access to limited income households
  • Increasing internet speeds for eligible customers
  • 50% off services for 6 months & free smartphones for life for first responders


  • Suspending data usage limits
  • Waiving late fees
  • Suspending termination of services
  • Lifeline discounts for telephone or broadband services


  • Suspending disconnections & late fees
  • 60-day free services to new customers
  • Increasing internet speed for all customers
  • Free WIFI hotspot locations across the country through the end of 2020


  • Offering due date extensions through BridgePay


  • Internet assistance for low-income households
  • No data caps or hidden fees
  • Free WiFi hotspots for public use


  • Offering hardship payment plans on a case-by-case basis


  • Customers struggling financially may enter a repayment plan if approved by Customer Service

Tip: These days, most services aren’t waiving late fees. Maybe you should set up your payments with your more hospitable bank/credit card?



Utility Companies Financial Assistance

No matter your situation, you’ll want to talk with your power company if you’re having trouble paying. Many companies have gone back to their policy of resuming disconnections for non-paying customers, but almost all power companies have payment assistance plans to prevent that from happening.

Here are some relief options utility companies still offer customers:

Halting Disconnections: ConEdison, Edison International, Exelon Corp, First Energy (until 9/15), Florida Power & Light, Gulf Power, PPL Corp, PSEG Corp

Waiving Late Fees: American Electric Power, Edison International, Exelon Corp, Florida Power & Light, PPL Corp

Flexible Payments: American Electric Power, ConEdison, Dominion Energy, Edison International, Eversource, Exelon Corp, First Energy, Florida Power & Light, Gulf Power, Mid American Energy, National Grid, Southern Co Power, Tennessee Valley Authority, Xcel Energy

Repayment Programs: Ameren, Dominion Energy, Duke Energy, Eversource, Tennessee Valley Authority, Xcel Energy

Got something to add to the list? Share with the community in the comments below!


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Banks, Telecom & Utility Companies Offering Payment Assistance