In response to store closings and delayed online orders, return policies are changing. Finding stores doing returns during coronavirus is like finding a needle in a haystack. In a best-case scenario, they’re pushing back return dates and making it easier to do returns. In a worst-case scenario, they aren’t allowing any returns at all.
But, we won’t talk about them. Let’s take a look at the stores making product returns easier for you.
Amazon updates their product return dates.
Normally, Amazon lets you return any item within 30 days. In a recent update to their return policy, they pushed back the return window for most items ordered from Amazon and their partners from Mar. 1 – Apr. 30 to May 31st.
To do a return on Amazon, go through your Orders page, package the item with the return label they send to your email, and drop off at the nearest UPS location. Or, in some cases, you can use the qwerty code in your email at a nearby UPS location and they will scan it, then package and ship it back for you. But, that depends on the seller.
Don’t expect in-store product returns at Target.
For safety reasons, Target is currently not accepting any in-store exchanges or returns on products. But, purchases with a “return by” date between Mar. 26 – Apr. 26 have been extended to Jun. 15. You can also return items by mail using their online return center.
Macy’s gives you up to 150 days to return items.
Macy’s has committed to extending their return windows. Most items will now have a total return time of 150 days, compared to their usual 90 days. Here is the breakdown:
- Jewelry, small electronics, dresses, and watches get 120 days (up from 60 days)
- Last Act Clearance and Macy’s Backstage purchases get 90 days (up from 30 days)
- Tech products get 75 days (up from 14 days)
Keep in mind, though, that items purchased within a physical Macy’s store have to be returned in the store.
For online returns, sign in to your account or have your order number ready.
Kohl’s pushes back product return times until stores reopen.
Currently, all Kohl’s stores are closed in the U.S. They’ve extended their return time beyond their usual 180 days after purchase, saying items can be returned within the first 30 days of a store’s reopening.
Michaels gives you a full six months to return.
Michaels allows customers to make returns on products up to six months after purchase. As long as the item is in its original packaging and unused, the item can be returned with a receipt by calling 1-800-MICHAELS, printing off a shipping label, and dropping your item off at a UPS location.
Best Buy is allowing for curbside pickup returns.
A Best Buy purchase made between Mar. 1 and Apr. 15 now has an extended return period through Apr. 29, except major appliances and any product bought with a third-party contract. The store is currently accepting returns through curbside pickup with proof of purchase and ID. Call your Best Buy store when you pull up and a team member will help you with your return.
Sephora pushes back dates for in-store returns.
Despite having all stores currently closed, Sephora has pledged to accept returns on anything purchased on or after Feb. 15 to within 30 days of reopening, as long as you’ve kept your receipt. Also, any item purchased in store between Jan. 15 and Feb. 14 can be returned within that first month of reopening for store credit.
Sephora has also extended their online return policy from 30 to 60 days. In order to return Sephora items by mail, put your original packing slip back into the box, print a return label, and send the item or items back to Sephora through the USPS.
JCPenney stays lenient on their product returns.
JCPenney generally offers a flexible return policy on their products, with no time limits whatsoever on most merchandise as long as you keep your receipt. The store has also recently extended time on certain limited return items such as fine jewelry, mattresses, and furniture by another 30 days from the time locations reopen.
For online orders, items can be returned through the mail to one of these Jcp.com warehouses closest to you:
Kansas City Jcp.com Facility
10500 Lackman Rd.
Reno Jcp.com Facility
11111 Stead Blvd.
Columbus Jcp.com Facility
5555 Scarborough Blvd.